Pazyryk was recommended by a long time Vancouver resident and friend. I was pleased to take the…read moreadvice on having the carpet cleaned and repaired. The tassels/fringes were breaking and unraveling, of the two options offered, one was to remove and stitch the ends, a great option. The rug is clean while retaining its shimmer and the ends are clean and neat. Amin was helpful.

Highly recommend! Excellent, consistent customer service from Amin for more than a decade. He's…read moreextremely knowledgeable. Helped us choose ideal Persian carpets from his vast selection that were beautiful, timeless, of highest quality and at best prices, including a large 100% silk carpet. Added bonus is that Amin provides carpet cleaning and restoration services. Had a very large older wool carpet cleaned and the cost was surprisingly low. It came out looking like new.

I was recommended the company through a friend and when I initially visited the store had a very…read moregood impression of the sales person V. He seemed knowledgeable and took the time to show me various floors and had answers to all my questions. I instantly trusted him which is why my disappointment later was greater. I was specifically looking for vinyl floors as I have a senior dog that often has accidents. V said there are waterproof laminate as well and that he would show me what they have and I should focus on the quality of the floor instead of vinyl vs laminate (European being the best) Most of the floors I liked were out of stock so I went with my 4th favorite (laminate). Everything was smooth at the beginning. When I went to see the floors in my new apartment, I saw the box of flooring and to my surprise it had no mention of it being waterproof ... There were few issues along the way so I got concerned and contacted the manufacture directly instead of Phoenix Flooring. The response was that it was not waterproof nor water resistant and that they would NOT recommend their product for my purpose ... It was shocking and totally puzzling. Why would they recommend something completely opposite to what I am looking for and specifically indicated as priority? I was truly disappointed but I was moving in on Dec. 20, 2020 and it will take weeks to order new floors and arrange for installation which was simply not an option for me. On top of this, in one of the rooms they installed the floors in a different direction as to what I asked for. When I called V, he said the installers thought that would look better ... The direction of the floor did not make sense at all and most importantly, there were no discussion with me that they will lay it differently than what I requested for. It was however corrected. They were 3 days late from the initial deadline set which meant I had to move in and deal with the noise and dust for the first few days which I was not happy about. I would like to note that the contractors were all pleasant, worked hard and did a good job. But it is also important to note that there were at least 6 contractors (demolition, leveling, floor installers) + V going in and out that had keys to my place so you need to be aware of that. (keys going around the contractors) Quality of work - 4/5 Customer service - 2/5 Communication during project - 2/5 Deadline - 2/5 Pricing - 3/5 Although the floors are beautiful, my overall experience was rather disappointing.

Okay--I gave a poor review because I wasn't happy with the lack of service after my floor was…read moreinstalled, but this is 7 years later and I have to say, I am totally in love with this floor--it is engineered hardwood, brushed and oiled and has a finish that is beautiful to the touch as well as to look at. I looked for months for a floor like this. And to be fair, they did tell me not to install this in the bathroom, but I did anyway. It's still gorgeous, even with some minor stains. I would buy this floor again.

Full Disclosure: I did not buy my floors from Word of Mouth. I did, however, try everything in my…read morepower to buy my floors from Word of Mouth. Early in the processs of floor hunting, a wise man once said the following: It will ALWAYS come down to colour. And so it did. We tried to find the right colour and material with WoM because we really wanted to work with them. They were honest, no nonesense and did wht they could to find us what we wanted. It just didn't work out this way, because we wanted a certain colour. I would, however, not hesitate to go back to work with them. And so they get this review!

James was absolutely fantastic. I was just looking for prices and flooring which I had already…read morechosen in the Okanagan. I was googling prices, trying to do some due diligence. A pop up came up and I was able to communicate the flooring I wanted simply, on line. James worked really hard to get me a great price on the flooring and had it delivered to my door step, in the Okanagan, 2 weeks later, in perfect condition. I am telling all my friends. I wouldn't shop anywhere else. Fantastic Experience with James and WOM Flooring. Mhairi Dunnett

Jessica Laudien at Europlex was very helpful in custom manufacturing the exact flooring my husband…read moreand I were looking for. After going to several retail stores, my installer recommended we use his account at Europlex. It ended up that we got very good pricing, and a beautiful floor that we couldn't find anywhere else. This company imports and manufactures all types of Hardwood, and high end Cork Flooring. Overall, we would highly recommend Europlex's flooring.

We highly recommend B.C. Hardwood for both the installation of new flooring and refinishing…read moreexisting hardwood flooring. Francisco did a good job of measuring and quoting a fair price for the work and the project came in on budget. Kris did an excellent job of installing, sanding, and finishing the project and did an exceptional job of tying our older flooring into the new. Kris is a highly skilled craftsman and is an absolute perfectionist. We could not be happier.

My review of BC Hardwood....Firstly, I want to say that I am reviewing BC Hardwood because I was…read morelooking for a hardwood floor company to make right what another Hardwood Floor Co. did very wrong...I called BC Hardwood to get a quote on a large repair job...We recently built a new house and were sold on oiled hardwood floors...Having asked all of the right questions on durability, quality and warranty, we were convinced that our custom floors would look fabulous and would last a lifetime...Unfortunately, they are the worst floors we have ever had in any of our residences...Anyhow, we called BC Hardwood and were told that Jordan would come and take a look at our floors...Jordan did come and took a very long hard look at our floors...He also brought along an actual installer as he is in sales...Together they examined the oiled hardwood floors that had been installed by another company...They came to the conclusion that the floors would have to be re-sanded and re-stained to make them more durable...and more livable...Jordan has since then, visited our home on three seperate occasions with two different installers...He had taken his time with me, the homeowner, to explain what they would and could do to my fragile oiled hardwood floor...He even had their workshop make up two possible samples with some of our leftover pieces of hardwood...He has been very professional, as have the two installers...They have a way of relaying information in a non salesman/contractor like way...I found Jordan to be one of the nicest people I have dealt with this year...We have built an entire house and have met many contractors and tradesmen this past year...The two installers that Jordan brought to us were very polite and respectful of our home...They all took their shoes/boots off at the door and were careful when they were in our home...I would recommend BC Hardwood to anyone who needs a quality team for flooring services...I had a great experience with BC Hardwood/Jordan and hope that you will give them a call when you need a quote...Thank you BC Hardwood...

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

Our friend recommended Woodabolous Flooring to us, after searching for a floor installer. Our…read morefloors were done by Leon (owner) and his crew. They worked fast, were clean and very professional. They are such a great and friendly team. They made sure everything was installed correctly and even came back (free of charge) for damaged flooring we did when moving in. They matched parts of wood so well, it looks amazing. Leon was knowledgeable and his pricing more acceptable than the other flooring companies we contacted. I would definitely call them back again for future flooring projects and I would highly recommend this company. Thank you!

This company was great. Ray wrote up a well detailed quote and answered any questions I had…read more Arthur did most of the flooring in my apartment. He was extremely careful inside my suite and when coming and going from my condo. My floors were beautifully done and Arthur was careful with all details. I would recommend this company to anyone. Thank you for my beautiful floors!

I have used Lonsdale flooring twice in the last few years, for installation of hardwood. The last…read morejob they did was very difficult due to the amount of levelling required, but there were no complaints from the installer. They stuck to their quote, plus a reasonable levelling expense and the result was perfect. I have always found the staff very pleasant and helpful and I trust them completely to do a great job at a reasonable price. In both jobs there were problems that were uncovered but I could trust them to handle these situations as well as anyone could. I recommend this company highly.