I have used Kingston Floors for all my renovations (and there have been quite a few at our house)…read moreCal and his team have always been incredibly responsive, provide excellent service, back up their products and find the best deals in flooring.

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

We needed to get our flooring replaced as the old flooring was coming apart. Reza was amazing. He…read moreprovided exceptional service and was always helpful and never pushy. The price was a little on the higher end but absolutely worth it. They did not cut corners and levelled the entire floor correctly. The trims they added looked great, and overall the craftsmanship and work was top notch ! Overall we are extremely happy with our new floors thanks to Reza and his team.

White glove service from beginning to end of project. Will definitely use them for future flooring…read moreprojects.

I came in with my mom and I think his name was Kevin but he was the most welcoming person ever,…read moreeven tho she's picky he was patient and helped her find out the best choice for her she was really happy by the end thanks a lot to him our experience was great!!!!!

Jordans Flooring (Burnaby) installed flooring in our apartment in 2017. The workmanship was poor,…read moreand even after an attempted fix, issues remained. Transition pieces were not properly glued down, baseboard nails were not set flush, and the caulking was poorly done--problems that are still visible today. I lived with these issues for years because fixing them once was not enough and I did not want to deal with the issue again. The manager at the time did offer me a partial refund so I didn't ask for a 2nd fix. In hindsight I should have. Recently, I re-engaged Jordans because I need to redo my flooring. Engaging with the current store manager I was told in person that we would be "taken care of" and "hooked up" because of the 2017 experience. What followed was a 10¢/sqft price reduction (about $55 total). When I raised this marginal discount, the alternative offered was removing recommended services of leveling and voiding warranty. This process wasted significant time and did not rebuild confidence with Jordan's. We chose another contractor.

After renovating for a year in an industry with little concern for customer service, it's…read morerefreshing to find a store that really works with you to give you exactly what you're looking for, at the price you want to pay. Norm and the other employees were incredible kind, knowledgable and helpful. They helped me find an amazing carpet for my stairs in my basement which I love, and my friends go crazy over (and I hate carpet..but I love this one!), along with laminate flooring for my basement. I plan to go back when I'm looking for area rugs, as they seem to have a great selection of modern area rugs and are willing to go through the catalogues with you to help you find and order what you're looking for.

We hired Banner Carpets for all the cork floors in our major renovation and still regret it. Their…read moreadhesive didn't stick properly, even on the brand new subfloors, and tiles kept popping up everywhere. There were uneven gaps between the tiles, crooked and uneven edges left around the perimeter of the rooms- we still have the pictures to prove it. They came back repeatedly, but their "fixes" are hideous to this day. They kept pressuring us for full payment and so we did, but there should have been a huge discount. I would not trust this company to install ANYTHING. Our home has been published in two magazines, but people still ask "what's up with your floors?"

This company was great. Ray wrote up a well detailed quote and answered any questions I had…read more Arthur did most of the flooring in my apartment. He was extremely careful inside my suite and when coming and going from my condo. My floors were beautifully done and Arthur was careful with all details. I would recommend this company to anyone. Thank you for my beautiful floors!

I have used Lonsdale flooring twice in the last few years, for installation of hardwood. The last…read morejob they did was very difficult due to the amount of levelling required, but there were no complaints from the installer. They stuck to their quote, plus a reasonable levelling expense and the result was perfect. I have always found the staff very pleasant and helpful and I trust them completely to do a great job at a reasonable price. In both jobs there were problems that were uncovered but I could trust them to handle these situations as well as anyone could. I recommend this company highly.

Fantastic service from Star Tile. I purchased tiles for a shower and tub surround about 15+ years…read moreago and went in looking for advice as to how to refresh and repair grout. They have been extremely helpful and generous. No pressure just advice and encouragement. I have been back and forth and they are patient and supportive. It's such a departure from the big box store experience. I will absolutely continue to use Star Tile for any of our tile needs.

I purchased tiles from star tile for a kitchen reno I was doing. From the moment I walked in, JoAn…read morewas very helpful. She let me take out as many tile samples as I needed (which she kindly put back afterwards). I took home 7 samples to show my husband (which she didn't charge me a deposit for). We decided on one which ended up needing to be ordered from Ontario. Which I was told would take 2 weeks. I made the order by phone with another women who works there (I don't remember her name). She was also very lovely. She called the supplier and got a date for the tiles. They guarantee it would arrive in 3 weeks. Since this was longer than the first timeline, I was worried it would be even longer, and I already had the contractor ready for the install. The tiles arrived on time as promised and they arranged delivery for me (also on time, no hassle). When I recieved the tiles I noticed that one of the packages was broken. I called and they said not to worry, they would reimburse me. After a bit of a scary moment (not knowing if we'd have enough for the floor because it turned out two boxes were brokwn) it all worked out. Star tile refunded me for the two boxes without any hassle. They were really great to deal with. Highly recommended.

A year ago we had a granite looking cork floor installed in our dining room and we love it! So…read moremuch so, that we have just done the same floor (ourselves) in the office/den. The product was easy to work with and clicked into place so nicely. We have also placed cork on the risers of the stairs....it looks fabulous!! We LOVE our cork floor!!!!!!!!!!!!!!!!!!! Jared and staff are excellent and very friendly to work with. He even remembered us when we returned this year to purchase the extra flooring. Jared worked hard to make the wooden transition match the flooring......it is a lot of variable colour to match! And made custom heat vent covers too!! Thanks Jared!! (We may do more!!!!!)

This place is great for all your flooring needs! I've been coming back here as a contractor, as…read moreit's got the best flooring selections and prices! Jared the owner is super helpful and honest and knowledgeable. I cannot recommend this place enough to anyone whether your a homeowner or a contractor.