I was excited for my appointment with CosyCloset. They were very quick to respond to my email, however my experience after was disappointing.
I had an appointment on a Friday at 6pm. It was 6:20pm and nobody showed up. I was very disappointed in their customer service as nobody gave me a call or email me to let me know that the representative was going to be late. I had to give them a call at 6:20pm to find out if they were still coming to my house. When I called, he lady on the phone said that he should be there soon and asked if I wanted them to give him a call and call me back. This is where my experience with CosyCloset started to become a let down. They should apologize and initiate calling the representative coming to my home instead of me asking them to give the representative a call. The representative didn't show up till 6:30pm. Abtin was the representative that showed up and went through our home quickly with measurements and questions. It only took approximately 20 mins. He said he would provide me with some quotes.
I did not expect Abtin to email me on Monday or Tuesday as I understand there was a weekend between our appointment. I waited over a week and still did not get any emails or phone calls. I ended up emailing and following up with Abtin as I was eager for the quote. Abtin responded the next day. In the quote, there were a few items that were missing that I requested in our appointment.
This experience made me sad as I was very excited to organize my closets,however the disappointment and lack of customer service was the main reason we did not move ahead with them. read more