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    Phoenix Floors

    4.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    End of the Roll - In-stock carpet

    End of the Roll

    (14 reviews)

    I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

    We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

    Metrotown Floors+Interiors - LOGO3

    Metrotown Floors+Interiors

    (6 reviews)

    Metrotown

    We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

    We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.

    Restoration Hardwood Floors

    Restoration Hardwood Floors

    (5 reviews)

    Strathcona

    We received a very detailed quote from Restoration Hardwood and decided Murray who came to give the…read moreestimate seemed detail oriented and trustworthy. We had our floors redone in August of 2011. Let me start by saying that our floors look really good. Murray really warned us away from staying at home during the process but where would we go for 2 weeks? So we stayed in the basement for most of it. The smell wasn't that bad but maybe that was (1) because it was water based (2) the fumes might be different for different people? In either case I'd recommend sticking around so you can check in on the house and stuff like that. We had some complaints originally about some miscommunications and things other than the actual floors themselves, but when Murray and I discussed it, Restoration Hardwood put customer service first and came back more than a year later to repair some cracks and redo some of the quarter rounds. Thanks Restoration Hardwood! BTW Justin who came to do this last round is a total star. He even DAP-ed the 1/4 rounds after installing them.

    For my renovation I wasn't planning to get my hardwood floors refinished because they were still in…read moresomewhat good shape and I was trying to work within a budget. The more I got into the reno though, I realized how oddly out of place my floors looked since everything else in the house was updated. I decided to contact some flooring companies to see what the cost and process would be. One of the companies I came across was Restoration Hardwood. I called the number and it was answered by a receptionist who paged an estimator to call me back. The estimator called me within an hour and we scheduled an appointment for him to come by and have a look at my place. After the visit, I was provided with a quote within 1 day. The price was surprisingly reasonable and so far the experience dealing with the estimator was very professional. Their website was informative and much of their past work is displayed on there. I could also tell that there was a big commitment to customer service. I decided to go ahead with them and they started within 2 weeks. Murray (the owner) was on site the first day to help get set up, but it was his crew of Tyler and Devin that did the work. They were very qualified and courteous. They did a great job and always cleaned up after themselves and protected my home from getting damaged and dirty. The process is pretty much dust free as they claim, although I was told that there would be a small amount of dust that would be wiped up by them afterwards (and it was). The job was finished exactly on time and I couldn't be happier with the end result. The stain looks better than I thought it would and the finish is perfect. Murray even emailed me within hours of the job being completed to ask for feedback. I would gladly refer anyone to get their floors refinished by Restoration Hardwood.

    Phoenix Floors - flooring - Updated May 2026

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