Full Disclosure: I did not buy my floors from Word of Mouth. I did, however, try everything in my…read morepower to buy my floors from Word of Mouth. Early in the processs of floor hunting, a wise man once said the following: It will ALWAYS come down to colour. And so it did. We tried to find the right colour and material with WoM because we really wanted to work with them. They were honest, no nonesense and did wht they could to find us what we wanted. It just didn't work out this way, because we wanted a certain colour. I would, however, not hesitate to go back to work with them. And so they get this review!

James was absolutely fantastic. I was just looking for prices and flooring which I had already…read morechosen in the Okanagan. I was googling prices, trying to do some due diligence. A pop up came up and I was able to communicate the flooring I wanted simply, on line. James worked really hard to get me a great price on the flooring and had it delivered to my door step, in the Okanagan, 2 weeks later, in perfect condition. I am telling all my friends. I wouldn't shop anywhere else. Fantastic Experience with James and WOM Flooring. Mhairi Dunnett

I went to Island carpeting and Dealt with John the service was great the selection was great and…read moremost importantly for me the installation went really well I highly recommend island carpeting for any of your carpeting or flooring needs

Excellent service, knowledgeable salesman and great prices. We were seeking real hardwood for our…read morefamily room remodel, checked out big box stores but the product was cheap and we were looking for something to last the life of the house. Their selection of high quality products is wonderful, only complaint was too many choices. The owner Brian was fantastic in helping us choose and understanding the difference in underlay. Very patient with us and never made us feel pressured! Their installers did such a wonderful job! We will definitely be telling everyone we know where to go for flooring.

Excellent Service, Great Floor we've gotten from them! They did a fantastic job! Dealing with James…read morewas very pleasant & smooth, & his assistant Jerrylyn is very helpful & kind! I 100% Recommend them, they made changing a New Floor so much smoother & easier!

AS GOOD AS IT GETS! We recently purchased an area rug from…read moreTyson Carpets. It was wool carpet that was cut and sent out locally to be bound so we could use it as an area rug for our living room. Doing it this way allowed us to get a good quality wool rug for a fair price. It is beautiful and after checking our numerous stores for area rugs we were very pleased with our purchase. i have friends that have spent a lot more on rugs from Restoration Hardware and Pottery Barn and they have been of the same quality and they have since regretted their purchases. I would be happy to recommend Tyson to anyone. The service was really good and we found the staff to be extremely helpful and professional. Thank you to Nils and the staff at Tyson for making our purchase so easy.

I would avoid this store at all cost, poor service and poor outcome. Wasted a lot of money to have…read moreterrible looking floors

Fast response Installation right away…read moreNice staff Best price almost cheaper then carpet cleaning

We have used Ethical Flooring twice to select and buy hardwood flooring. Both times we enjoyed…read moreprofessional and prompt service. Their suggestions were well thought out and the pricing was very reasonable. About a year after buying installing the wood, we had a renovation done and it required ripping out some of our beautiful flooring. Kevin was able to find the same flooring that matched the shade that was sold to us the previous year. A great relief to my wife and I as we were very fond of the hand scraped planks that Ethical Flooring found for us. As we own a carpet cleaning company, we have referred a lot of our clientele to Ethical Flooring and they have all been very satisfied with the product and service from them. A great selection of carpeting and flooring options. We highly recommend them.

We are repeat customers because our first experience with Ethical was superb. No pressure to buy,…read morethoughtful help when asked and product delivered and installed on time. The installation crew was fantastic and worked around our clutter without complaint. We love our new floors and carpets and would use Ethical again in a heartbeat.

Pretty good prices here; they even challenge you to find something similar at Home Depot and come…read moreback, they would find either exact or something close to it. thats what they specialize in. free parking.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.