I came in with my mom and I think his name was Kevin but he was the most welcoming person ever,…read moreeven tho she's picky he was patient and helped her find out the best choice for her she was really happy by the end thanks a lot to him our experience was great!!!!!

Jordans Flooring (Burnaby) installed flooring in our apartment in 2017. The workmanship was poor,…read moreand even after an attempted fix, issues remained. Transition pieces were not properly glued down, baseboard nails were not set flush, and the caulking was poorly done--problems that are still visible today. I lived with these issues for years because fixing them once was not enough and I did not want to deal with the issue again. The manager at the time did offer me a partial refund so I didn't ask for a 2nd fix. In hindsight I should have. Recently, I re-engaged Jordans because I need to redo my flooring. Engaging with the current store manager I was told in person that we would be "taken care of" and "hooked up" because of the 2017 experience. What followed was a 10¢/sqft price reduction (about $55 total). When I raised this marginal discount, the alternative offered was removing recommended services of leveling and voiding warranty. This process wasted significant time and did not rebuild confidence with Jordan's. We chose another contractor.

I've shopped at Briers for years. I have admittedly never loved the in-store staff (too much fake…read moreenthusiasm & hovering, minus great product knowledge) but keep returning since the products are great & the furniture is definitely my style. But all of that aside, the delivery & customer service reps (Dave & Frank) make up for that & then some!! I had recently purchased a dining table that arrived damaged. I contacted the store right away but expected a hassle & long wait for a replacement. Not only did Dave immediately order the replacement, but he kept me updated along the way & did everything he could to make sure it arrived quickly. The guys delivered to me late on a Friday (I was otherwise at work) & they did it with smiles on their faces, genuine enthusiasm for their work, & made it their mission to ensure I was satisfied before they left. They even offered to help me put together furniture that had just arrived from a different store! I can't say enough good things about their service...if you ever have any problems at Briers just give Dave a call and I'm confident he will sort you out :)

I had a mixed experience. I purchased a fairly expensive couch on layaway. I really appreciated…read morehaving that payment option. Through this experience though, I learned that it would have been a good idea for me to ask them not to cover the couch with fabric until closer to the final payment. I realized that the original colour chosen would not work as well as I originally thought. I asked if I could change it and pay for the added cost. They were a firm no. So now I have a couch that I paid a lot of money for and it is alright in the space but not great. The quality is very good and I am happy with that. I wasn't happy that the sales staff did not inform me of added costs at the time of purchase such as delivery and unpacking the item. So, that wasn't appreciated. However, the delivery guys were AMAZING! "David the Great" and "Guy the Beautiful" who does charming poses were so helpful, funny, friendly and went the extra mile. They provided great customer service and redeemed my experience with this retailer. After all this, I'm not sure that I will buy from Brier's again. I feel somewhat disappointed with the couch and wish I had waited on choosing the fabric, though I'm not sure if that would've been an option.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

We recently had our living room area and stairs recarpeted by Jordans, the Coquitlam location. This…read moreis our second time replacing our carpets with Jordans, and we were once again very pleased with the whole process. From start to finish, Mark Hussain helped up with choosing our carpet, installation and making a runner from our leftover carpet. Mark was very accommodating and updated us throughout the whole process and made sure our carpets were installed by "our schedule" as we had a vacation planned and wanted to get them installed before leaving. The carpet technician who came to install was very knowledgeable and did a fantastic job with both the living room area and the stairs. Very professional. I highly recommended Jordan's carpets. Ask for Mark, he's very knowledgeable and accommodating. Thanks again Jordan's Carpets.

I have been looking online for 3 months for an area rug for my living room. Of course, I wanted the…read moreright style, for a reasonable price and good quality. I lucked out when Jordans was having a 60% off clearance sale to get a $370 rug that was originally $925. I found it on their website and went in to order it, a gentleman named Nick helped track one down (the last one!) and had it shipped in to the store for me to pick up. Its really good quality, Im chuffed at the savings and Nick was very kind sourcing it and helping carry it to my car.

Great selection and fantastic staff to work with - honest, knowledgeable, responsive, and…read morerespectful. Im a repeat customer and I've referred my family, friends and clients to Absolutely Floored and they were all very happy with their flooring products and service.

Absolutely floored installed Appalachain hardwood throughout the main floor of my house, they did…read moresuch a good job. They came back and installed carpet on my staircase and its really held up great. I would highly recommend them.

I am delighted to highly recommend Luxcious Upholstery on Main Street, Vancouver. My 20 year old…read moreItalian leather 3 seater cushions were worn. They recommended fake leather this time. They matched the mustard coloured leather with superb matched quality and within one week Luc had collected the couch cushions and returned them to me perfectly recovered. They even fit better than originally. This family owned local business and in particular Luc kept me informed every step of the way. Their work is impeccable, their customer service outstanding, their price was a delightful surprise and what a really nice family to deal with. I really can't recommend them enough. L Miles Vancouver Feb 2026

Luxcious is quite simply the best upholstery shop in Vancouver. We used them to recover sofas 10…read moreyears ago and again this week. Their work is impeccable, the finish, fitting and stitching is absolutely perfect. On both occasions the sofas came back to us looking as they did when they were new (possibly better). This is a family run business and they take great pride in what they do. The son, Luc, deals mostly with the customers, while his mother and father do the magic in their onsite workshop. They are easy to deal with, and work with you to make sure you get the result you want (from choice of fabrics to the finished product). Note: Do not get turned off by the rather rundown appearance of their storefront. The magic happens inside. If you need the best work done on your high end furniture. This is the ONLY place to go! Five stars all the way!!

So incredibly happy with the quality of the floors that Paul helped me choose. These guys do not…read moresell discount crap. Reasonable prices for high quality flooring. My floors feel luxurious at a very reasonable price and the assistance given was spot on that ensured I had no regrets. It was my first time ever even shopping for flooring, so I was lost. Paul was super understandable about my worry about buying enough by allowing me to return any unopened boxes. Very responsive to my emails (and I sent quite a few!). Customer service was A+. Don't go with cheap knock-off laminate. I pulled some of that crap flooring out of my townhome and the difference in quality to King of Floors was abundantly obvious. You will see and feel your floors every day. Make sure you get good quality, and that's the only kind of laminate flooring that this business sells.

The King of Floors is a well deserved name. We went there after checking out many other flooring…read morecompanies. We were greeted by Troy, the store manager who spent a great deal of time walking us thru the warehouse. He listened to our concerns and questions about such a big project for flooring for our large area. When we left, feeling confident we had made the right choice, we couldn't believe the low cost compared to the other stores. Save yourselves a lot of time and just go there, that is what we now tell all our friends. Terry G