I chose to get a move out cleaning with Cleaning with Love due to the incredible reviews. I had sent a request via email and then spoke to a representative at the company, Prince. We booked the cleaning for 3 man hours but it only took 30 minutes for two people to clean. When they arrived to clean my apartment I had let them know that they needed to clean everything outlined on the scope of work, and that they did not need to clean the fridge/freezer. They asked if it was a move-out cleaning and I said yes. I've attached some photos of the cleaning service received which show the place as not being cleaned. In addition to this, when I informed Prince of the service I received he blamed me for not reviewing the cleaners work and also not advising them that it was a move out cleaning (which I did inform them, and it was also noticeable given there was nothing left in my apartment). read more

Cleaning With Love - An uncleaned closet floor after it was supposed to be cleaned by Cleaning with Love - Home Cleaning Near Me - Vancouver, British Columbia

See all

I don't know if I've ever been so disappointed with a cleaning service. Especially after being pressured to write a positive review after the first cleaning. I should have been smarter and waited before writing a review. I'm sure they will respond to this review and say it's my fault. To be expected. You will have a great first cleaning as they do this to get your business and a great review. After this your team will change constantly. There will be major inconsistencies with each clean. Our cleanings went steadily downhill over time. I stuck with them as they tried to correct this. Our move out clean was a similar disappointing experience. It seems the best way to get reliable cleaning is to find a single private person and not hire a company. Too many inconsistencies and changing crew members. read more

I was a bit nervous about continuing my cleaning service while COVID-19 was in place, but when I enquired as to what measures "Cleaning with Love" was doing to keep themselves and their clients safe, I was very impressed. They have gone beyond the obvious guidelines and their level of professionalism is amazing. I feel really comfortable with having this amazing company cleaning my home. I also love the fact that I am supporting a local business who's quality of work deserves the highest acylates. Thankyou for your continued high standard in this challenging time. read more

We contacted "Cleaning with Love" on the phone, booked a cleaning appointment, which they confirmed, and we gave them our credit card details for the payment. After the call, we sent them an email with the address details and summary of the reservation call. We also gave up another option that was being held for us with another cleaner. 45 minutes later we got an email from them, claiming that they cannot do the job, as someone supposedly booked that time slot online on their web site while we were paying them on the phone. They also had the nerve to offer us to do the job 10 days later, having already heard from us on the booking phone call that this was an urgent job. The other option with the other cleaner, which we had before - was not available any more. We think this is outrageous - an excuse to avoid doing the job (as we chose the cheaper option they offered us) although they had booked it for us. Even if their story is true - why should we care? It was their responsibility to lock that time slot for us while we were on the phone with them. They could apologize to the "other guy", as he only could have made the booking after we already got confirmation from them on that time slot, so we should have been prioritized over him. They probably preferred him for a bigger job (if he exists at all). We will never work with this company and advise everybody to do the same. read more

Cleaning With Love - The picture speaks for itself - Home Cleaning Near Me - Vancouver, British Columbia

After just having a baby, my husband and I rarely have time or energy to clean the house. We had a terrible experience with another cleaning service (Kirei) and were a little leery of booking a new place. I read reviews on cleaning with love and they seemed legit. We booked them for a one time clean and boy are we glad we did! They were prompt, professional, and quick! The cleaners were properly suited for COVID restrictions and started cleaning the second they arrived. After a hour and a half, our 2 bed/2 bath was spotless. We will definitely book with them again! read more

I paid for move out deep clean service, one piece of glass in my fridge shattered during cleaning. Only cleaners were on-site, I have no idea how it happened. Contacted the company and they WILL NOT cover the cost of replacement and WILL NOT assist in even finding a replacement. After paying a premium fee with expectation of professional service, instead, they left me a bill of $200+ in glass replacement. Will not recommend their service to anyone. read more

Cleaners did a good job, quickly, for a good price. My issue was with the booking - they took my credit card on the site, I waited a couple days for the confirmation of my requested date, then gave up and tried to cancel (I needed cleaning asap and assumed they were too busy). They insisted they would still have to charge me the full amount, even though my date/time hadn't even been booked yet as far as I could tell. Seemed like a skeezy business practice so watch out. read more

These people are NOT reliable or trustworthy! They canceled my service at 5:30 on a Friday after they had already charged me and provided a work order. I explained that I had a funeral on Monday and was not able to reschedule someone for the move-in taking place. They simply said it wasn't "a good fit" and refused to do anything. read more

After two cleans and the same issues being missed, I complained and another team came back to ensure that my floors were cleaned to my satisfaction. Granted the girls are nice and friendly with animals, but the service was a far cry from what I expected to receive from a company known as "Cleaning with LOVE," that charges a premium price. After having complained and having to have the job redone, now suddenly they were unable to book cleans to accommodate my schedule which had been explained and agreed upon prior to agreeing to set up the first clean. It would seem that if you are happy with them, they will continue to server you, but if you are not they do not want your business. read more

3 ladies showed up to do a one-time clean and were very nice. During the inspection at the end, I found they hadn't cleaned the dust along the window ledge, dusted the tops of pictures and doors or cleaned the bathroom floor. Generally a lack of real attention to detail. Today, it seems a pile of papers that was on my kitchen counter is missing. Possibly thrown away, we will never know. They weren't terribly important, but definitely not garbage. We won't use this company again and will have a conversation with them on Monday. read more

I was moving out this week, and got hit by a car the day before, which completely threw my plans to clean my apartment out before the checkout inspection. A call to Jo at Cleaning With Love, and she managed to pull together a rescue crew at the last minute to do what I simply couldn't. In an hour the team of three amazing staff tackled the whole 950 square foot apartment and got it to a state I couldn't have achieved in less than 5 hours. Thank you Jo & Mo and the team. You saved my butt! Bathroom, kitchen, floors, windows. All tackled professionally, efficiently, and with balletic elegance. I know who I'll call again, emergency or not. They are awesome. read more

I'm a bit OCD so it's difficult for me to trust others to clean the way I do - this company has been great. We've been using them as our regular service for about 3 months now. Always courteous and it really does make my life easier to have a thorough cleaning done every other week so that we have more time to enjoy ourselves. They are always surprisingly fast - no more than an hour, granted my place isn't huge. I would give them 5 stars, except that my only qualm is that they give you a window of arrival between: for example an arrival between 1-3 meaning I generally have to block four hours off to anticipate their arrival even though the cleaning only takes an hour. I unfortunately can't leave a key with them either as I have limited keys and plus have to put away or arrange for one of my pets to be absent when they're cleaning. Otherwise, I would happily refer them. read more

This company is great! I had to change my cleaning time the morning of my cleaning and they had no problem adjusting it for me last minute. The girls they sent were great! They sent a team of 5 and got it done really quick which was amazing because I had my move out inspection that evening. Would highly recommend them to anyone needing cleaning services!! Thanks a lot CLEANING WITH LOVE. read more

Seems redundant to put another 5* review up, but they really were great. Our home was SO clean ! Moving is stressful and to have the clean-out move of a big home done so well really eased the transition. On time and on budget. Great communication with office - all round professional, and very pleasant staff. The cleaning angel even helped me find my normally chill cat who got spooked. All cleaning products and vacuum provided by CWL. Garbage (paper towels etc.) removed. THANKS TEAM ! read more

I am so sorry to say that this was a terrible experience from start to finish. To begin with, when I made the appointment I explained that I needed some serious cleaning done as I had sublet and they made a big mess. I also said that I needed the fridge really cleaned as I am 70 and not as limber as I once was. He said no problem that's what we're here for. (no mention of any 'extra charge' for fridge. At about 4 minutes to 1PM (the time of my appointment) I received a call to say they cleaners were stuck in traffic and would be "a few minutes late". Thanks, I said that's fine a few minutes aren't a problem. I waited 10, 15, 20, 30 minutes, no cleaners. I tried 5 times and 2 different phone numbers to finally get someone to tell them no one had arrived yet. They said they would check and call me back. another long wait, 20 minutes later they call and say that they had locked the keys in the car and couldn't get them. It is now 1:50 they call and say they are on the way and will be here in "a few minutes". They arrived 25 minutes later at 2:15. when they were done they asked how I would pay and I said how much (assuming they would give me a discount for the mishandled waiting) I was wrong they tried to charge me $30 extra for the fridge. I said they did not say anything about any extra charge for the fridge so I would not pay it. Then they told me they charge 2.99% for credit cards. and they wanted me to pay by phone transfer, I do not have a cell phone. I said if you have special requirements for payment you need to explain that at the time the appointment is booked so customers can comply. If I had known I would have gotten cash. Also, then they said "I don't have a machine so you can't pay by credit card". The cleaner called the boss and then took my credit card # and told me that no more than the agreed $150 would be charged and he left (no discount for the incredible inconvenience, I had company arriving at 3:30). I go to the kitchen and move my tiny microwave over a bit and lo and behold there is a huge mess underneath it, I look at the floor and see it isn't even washed. I took pictures right away (I'll post them). THEN the owner calls and says I have to pay the 2.99% extra fee, I ask him to get the cleaners back to see what they left along with a sink full of dirty water. He hangs up on me. The cleaners were nice and pleasant but did not do a good job. I feel as though I was cheated. I would not recommend that you use this company. Trying to find a way to post pics. read more

See all

Gustavo was absolutely outstanding. He was very polite and professional and he went of and beyond and I really appreciate his service. I would highly recommend this service. David P read more

My husband and I recently became home owners, and between dealing with unpacking the new house and with both of us working full time, we didn't have time to clean our old apartment. Our landlord wanted us to have the rugs professionally cleaned, and gave us a huge checklist of things to be cleaned. Therefore, I needed a cleaning company that covered everything on the list. I obtained quotes from many different cleaning companies, but the best quote came from Cleaning With Love. I originally booked the cleaning with Jo, who is very friendly and outgoing. I was able to book the entire move-out clean (+ carpets) for a Wednesday morning. She gave me an arrival window between 9 AM and noon, which was easy for me to work with. I wasn't sure if I would be able to be home for the entire duration, but Cleaning with Love was okay with me leaving the keys in an envelope on the back door (our apartment was completely empty anyways). Three cleaners arrived at 9:20 AM, and immediately got to work. They brought all of their own supplies, so I didn't have to worry about providing anything. I had scheduled a few appointments that morning since I didn't want to be in the way. The cleaners were completely finished around noon, and were willing to wait for me to get back from my appointment for the walk through (they were way faster than I expected!). I was very impressed with the job they did. The carpets looked fantastic. They were able to make our old fridge and stove look brand new again. They also did a good job on the baseboards and windows. There were a few picky things left that I noticed, but I will openly admit that I am very OCD about cleaning. I talked to both Jo and Mo after the cleaning, and while they offered to send the cleaners back at no additional charge, it wasn't worth the effort. I did really appreciate that offer though, it shows that they take pride in their company and the work their employees do. The cleaners told me that they were confident I would get my full damage deposit back, and they were right! Our landlord was very happy with the cleaning job they did, which was fantastic for us! Cleaning With Love also sent me a $30 Home Depot gift card to celebrate moving into our first home! Overall, I would highly recommend Cleaning With Love to my friends, especially if they are looking at getting a move-out clean done. read more

Love working with Cleaning With Love. Let me save you the time and trouble of contacting various cleaning service; you want the best you got it right here at CLEANING WITH LOVE. They provided quick and personal home cleaning services at a reasonable price. Their rates are reasonable and most importantly they provide really great service. Moe and his crews are awesome and Moe actually stopped by after all to make it sure everything looks okay. I would highly recommend all my friends to the Cleaning with Love. read more

Highly recommend this company. Just had my carpets cleaned. Very friendly and informative service to arrange the cleaning. They were able to come on short notice too. Very reasonable price as well. Excellent communication for the cleaning time and out technician, James, was even early. He was very understanding and flexible when I asked him to come later. The cleaning was thorough and James did an amazing job. He worked really hard to move the furniture too. Overall, I think this is a great company to use and I will definitely use them again. I'm very thankful to have found them and have no hesitation to recommend them. read more

I have hired Cleaning With Love on many occasions and the end result remains the same - 100% satisfaction. Running my own company I am very diligent in regards to customer service. Cleaning With Love amaze me every time. They pay extreme attention to detail, are always courteous and professional and never miss a dust bunny! I 100% recommenced these guys for all of your cleaning needs - both residential and commercial! read more

I've had the pleasure of using Cleaning with Love for some seriously dirty couches at my rental. I was told about the company through a friend and the owner of the company Mo actually came to oversee the work. They did a amazing job the couches had been destroyed by mice and a couple dogs and I honestly did not think they could be saved. A few hours of work and they smelled great and spotless. Their rates are reasonable and most importantly they provide really great service. Mo actually called me a couple days later to see if I was still happy with the results. Now that is service. I will be using them again for sure. read more

I reached out to them earlier in the week to try and get some office cleaning done. We were just looking for someone to come in during our regular office hours and clean for around an hour. The lady who came in and did the walk through with us, Jo was amazing and friendly. I loved her personality which matched our core values and culture that we foster at the company I work for (I am the HR, Book Keeper). I had quotes done between this company and 3 others. It was narrowed down to this and another company that were both awesome. The tie breaker was done by my associate. We went with the other company 'cause they were 6% cheaper on the weekly rate. If I could take both I would. read more

They are awesome, and leave surprises throughout the house. (I won't spoil it for you) I started using them when my wife got pregnant, and they did a great job. We also have 2 cats, and they are super pet friendly. Recently, we moved to Coquitlam, and we are still choosing to use them because they have been so amazing. read more

Upon doing countless hours of researching different cleaning companies, I stumbled upon this company. Upon reading reviews and speaking with a friendly customer service rep, I knew that this was the right company. Within a few days of booking, James showed up and took a look at the carpets and was confident he could get the stains out. He was super friendly and helpful in moving furniture around to help clean hard to reach areas and was able to do within a timely fashion. I was thoroughly impressed with the quality of the products he used on my carpets. I would definitely recommend this company to friends and family and will continue to use them for future business. I am hoping my strata will take note and assign a contract with the company so that others will see how great they area. See you in 6 months James. Jordan read more

Moving is always a hassle and even more so when the movers trample dirt into your carpets in your new house. Cleaning with Love handled the job easily. After the carpet was steam cleaned it was so soft. My toddler had marked up my beige couch with pens & markers and I asked if they could do anything about it. I was skeptic but I thought I should at least ask. I wish I took a before picture because after I was amazed that the couch came out so clean. I would highly recommend them. read more

First time they overcharged me for a balcony sweeping they didn't do and showed up almost 4 hours later then scheduled. I waited around all day for them. Second time, they didn't even show up and when I tried to call there was no answer, it said they were closed. Will never book again. read more

We've recently started working with Mo and Jo at cleaning With Love. Several of our clients have already used their services (including the Sandpiper out in Harrison Mills) and have contacted us to thank us for the referral. If you need an ongoing cleaning service or carpet cleaning done make sure to contact them. I highly recommend their services to everyone. Scott Berg Managing Partner Trade Exchange Canada read more

Cleaning With Love did an amazing job cleaning my carpets. They pre-treated the stains and much of the carpeting before cleaning the carpets with their powerful machines. For some areas they used a rotary head steam cleaner that removed dirt deep down and revitalized the carpet fibers. They put in some special attention to very old stains that had been on the carpets from before the previous cleaning. I'm so thrilled they got those old stains out and the carpets look so much better now, almost like new. Cleaning With Love did a very thorough cleaning job and also finished in far less time than I expected. I highly recommend Cleaning With Love! read more

They did a great job deep cleaning my home prior to the new owners possession date. Very reasonable prices for quality of service.

Really pleased with these guys. They fit me in for a Saturday clean on short notice, showed up on time and were professional & friendly. A follow up call to see how everything was an unexpected touch. Oh, and they did a great job cleaning. Fast & thorough. Definitely recommended. read more

I booked a tentative date with their online booking service, and then to my shock, these people charged my credit card without having the date I needed available. The date I needed was two days after I booked and I called three times the next business day and emailed to confirm and didn't hear back until late afternoon that day. They called to say they weren't free all week to clean. You really shouldn't take people's money if you don't have the date they are requesting. Bad vibes. read more

Good cleaning crews. I have used this service 4 times & always pleased with the results. A toilet wasn't cleaned last time, but wasn't evident until the ugly pink line showed up 3 days later. I'm assuming it was an oversight, since everything else was shiny clean. I previously had some issues with their billing, but was able to call and get things settled easily. Overall, I would recommend them. Cleaners are always very friendly and incredibly efficient. They clean EVERYWHERE. read more

We are expecting baby #3 and wanted to have our carpets cleaned before the little one arrived. We have lived in our town home for years and have never had our carpets professionally cleaned before. Dealing with Cleaning with Love and Jo was extremely easy. They adjusted their schedule so our cleaning could happen before my wifes due date. They arrived on time and did a spectacular job. I would suggest they were a little more pricey than some of the quotes we got but the experience was extremely positive. What made it all worth it and what ultimately earns them a 5 star review was just as they were finishing up their job my oldest kid had to use the bathroom after playing outside. We didnt realize at the time that were feet were filthy. So just after they had spent 2.5 hours cleaning our carpets (which were of course still wet) we have little dirty footprints all on our newly cleaned carpets. The technician, Mark, got his stuff back out and totally helped spot clean all the footprints even though this was nothing they had to do. read more

EDIT UPDATE: Mo called me pretty much immediately after the review and an email sent over apologizing on the scheduling issues. They are refunding a full cleaning which is a nice gesture. I constantly run into an issue with their services. I'm paying extra for maids to replace linens every other week in there cleaning services and to take the dirty linens and put them in the washer and start it. Usually linens aren't changed, washer isn't started with dirty ones or some other random thing. I've had to email them numerous times to have this corrected. I'm also experiencing a scheduling service issue with them. I asked to cancel 2 bi-weekly cleanings in a row as I was out of town for a whole month. July 19th and August 2nd were the dates and for them to resume on the 16th of August. I got confirmation that they would resume on that date by Mo. I later receive an email stating they would resume on August 23rd which now throws it off the bi-weekly schedule. I just got back from another trip on the 20th to only find my place was never cleaned on the 16th! Super aggravating. read more

My team this morning was 5s across the board! My Mom was coming for a visit, so I was looking for a Mom-approved clean :) Friendly, very thorough, and did a great job! We have two cats, and they were great about not only being sweet to the cats, but cleaning up _so much_ fur! Our bathrooms are spotless, and the add-on for the oven cleaning was worth it. I really appreciated the post-cleaning walk-through, and so happy with how our place looks. read more

Cleaning with love is fantastic, couldn't recommend then enough. Prices are fair, service is fantastic, staff is amazing and they use great products. We had them over before Thanksgiving to get the house ready for the family and they did a great job, the family commented on how house was immaculate! We will definitely be using cleaning with love again! read more

Mo and Jo are friends and businesses associates of mine in different networks. Mo & Jo provide the highest quality of cleaning services because they are filled with joy and let it shine through their work. They strive for and achieve ultimate customer satisfaction consistently and are positive hard workers that are great to be around.. Cleaning with Love is a great company for any general contractors who need commercial post cleaning. Also, luxury apartment build deep cleans, and luxury building architects who outsource can put an end to the search for cleaning company they want to work with. The reason to choose this company is because they care. Mo & Jo are a great referral that can be trusted and Give them a call chat so you make that connection for the future. (604) 475-5683 read more

Couldn't be worse than this. I've asked this company to clean my 530 sqft apartment for move-out. They charged me $264 + GST. I asked for move-out service and I expected a reasonably clean apartment. The arrival time was 1-4 pm. At 4:00 pm, a team of 4 cleaners came and finished the job in 50 min. They gave me a quick tour and I noticed dust at the corners of the bedroom and living room. They cleaned that for me quickly. They refused to clean inside the kitchen cabinets. Also, despite I specifically asked for cleaning of oven top, they couldn't clean it well and told me that was the best they could do. After they left, I also noticed they didn't clean the area beneath the fridge and oven. Also, they didn't clean the floor well. Long story short, I had to spend another hour myself to clean cabinets and kitchen floor before arrival of my landlord for move-out inspection. Finally, my landlord was disappointed with the quality of cleaning. She also spent another hour to complete the cleaners' work. She could easily clean the oven top with vinegar spray and razor blade and sent me a photo. Overall, my experience with this company was extremely bad. They didn't know what they were doing. They just did a simple vaccum and failed to do the move-out service. Thanks to them, I am going to lose part of my deposit. read more

I used this service for the first time on December 20, 2018. Three young people showed up and 2 of them were very friendly. I had made a special request when booking the cleaners and again I reiterated it in person. They didn't complete a few details of the special request. The manager decided to not charge me for the special request which I appreciated. I would have preferred that the job be 100% done but at least the company did the right thing. The actual cleaning was about a 3.5 out of 5. I had higher expectations for the fee they charge. They missed a few spots but they're still better than most of the cleaning companies in the Vancouver area. I would still hire them again and I would recommend them. They are pretty decent cleaners and they are organized and punctual. Hardeep read more

I have tried so many carpet cleaning services and I am so lucky to have found Cleaning With Love!! They cleaned my carpets the best I have ever seen! The customer service and professionalism was top notch! TRUST ME when I say that I have tried the other carpet cleaning companies and my experiences were NOT what I imagined! Cleaning With LOVE will be the carpet cleaning company I use for LIFE!! They even went beyond the call of duty and did a few extra things that really made me happy! Great Job! Thank you, Matthew Toren read more