Yeah, it was actually horrific....Firstly, I couldn't get a time whenever I called. If I called on Monday, they would ask me to come next week in the middle of the day leaving my work.....If you're so busy with your current clients, then stop selling out vouchers on Group On and wasting our time....The customer service was soo horrible that I felt like I was getting it done for free.... Secondly, the number they have advertised, they never ever pick up that phone...I called like 20 times but no response....I had to go down there (13 km drive) to get an appointment and was told that ohh, we're busy so we don't pick up phones....To get it done, I had to call in sick at work because apparently, they r booked over the weekends even if you call 1 week prior....After all this, I expected at least the wheel alignment job would be perfect...Noops....not at all....I still need to tilt the wheel a bit towards the right to keep the car straight.....I was so appalled by this experience that I didn't bother going back to get it fixed cause I know, I'll get a lame excuse only from their side....I took it straight to Beyond Wheels, Otahuhu....They r just awesome....gave me a computer generated report showing the metrics before alignment and after that.... read more