We bought a new triton from Andrew Simms Newmarket last year, the first service was free and not anything to write about. But it was due for the first year/15000km service this month.
First they had it wrong in their system so no reminder, then I had to beg for a courtesy car, and had to wait over a week for a day with a runabout. I arrive promptly at 9am and they hand over keys to a mirage which was parked wedged so tight between two other vehicles I had to flag down a rep to extract it. The loaner was dirty, inside and out. With the tank almost on empty.
4pm and noone bothered to call, so I called them... Kept on hold for 15mins while the rep finds my car... It's in the groomers, head on over (in rush hour traffic) and it should be ready when you get here. I arrive at 4.35pm The bill astounded me.... $750! For a standard service and oil change on a new vehicle with less than 11,000km!! It was $250 to service my Lexus at Toyota!!!
We expressed our dissatisfaction and disappointment and the rep couldn't care less, he just took the credit card and swiped the transaction through. And then threw back the keys. Left to go find our car, it was nowhere to be seen in the top lot. We trapsed back in to ask where our vehicle is located...
15mins later while standing in the cold... Our wet, barely groomed truck arrived back. The vacuum didn't see the inside of the car. And the windows still had smears all over them. And the floor mats were worse for it all.
What a complete failure of a service experience. We will never return and not be buying another Mitsubishi or anything with Andrew Simms. And I will definitely not recommend them. And look for another dealership to service the remaining scheduled services. read more