Absolutely horrible experience and customer service! We went to CMG and test drove three Volkwagens and all needed jump starts (which is ok seeing that these cars don't get driven much) and we got good service up to the point of us deciding to buy a 2009 VW Golf. Can't remember the name of the sales rep but he was nice and not pushy at all. But after purchasing my VW Golf I had several issues, such as: while picking up the car and arranging with Robbie to pick it up at 12:30pm, who then was not even on sight because he got himself lunch. And therefore made us wait so we were late for our work, knowing that this transaction was urgent was simply disappointing. Also, after 5 days the battery gave out, therefore I called Robbie to see whether they can pay for a new battery (Consumers Guarantees Act is the best base for this reasoning) or help facilitate any solutions for this issue but instead of offering help I got told that it must have been my fault because I must have had my car keys close to the car (wtf) or left the lights on over night (which I did not as my car lights are switched on "automatic" meaning it senses if the car needs lights on or off). So basically I got fed up that I did not get help so I drove to them and demanded for a new battery to be placed in my car. Even then I got looked at strangely and no one was offering help or any kind of apology. Until one CMG sales person called Robbie (who did not talk to us at all but went straight to the mechanic so he can deal with us instead). Unfortunately, even after getting a "new" battery fitted (couldn't tell if it was new as they drove it into the workshop) we got told that it had 0 CCA (cold cranking performance) meaning the starting power of the battery was gone and is close to failure as well. This is based on the AA Roadservice officer that I called for a jump start and battery test. Now I had to spend additional $327 for a PROPER battery to the already piling cost of $15k which includes the car and warranty. Additionally, the "new" replacement battery that was fitted in my Golf is not meant for a Golfs as it is under powered and made by Hyundai. The Hyuandai battery has 530CCA but a VW needs a battery with at least 740CCA. All in all guys be careful when you buy a car from City Motor Groups. The jingle might be catchy but the service was sketchy. Get your own AA inspection as these seem to be outdated! read more

Had a really good experience buying off city motor group! all the staff were really helpful and weren't pushy at all. process was quick and easy. very happy will definitely be recommending. read more

I had an amazing experience at City Motor Group. I was greeted by an extremely friendly and insightful salesperson who helped me immensely helped me find the perfect car for me. I ended up purchasing a great quality vehicle pretty good price. All in all, I would definitely recommend CMG to anyone looking for a cheap but quality vehicle read more

I recently purchased a vehicle from CMG. Very helpful salesperson, answered all my questions satisfactory; no pressure to buy. Had a minor mechanical brake issue that was repaired by a mechanic closer to where I live.When I explained the situation to CMG, there wasn't any hesitation to reimburse me for the cost of that repair, along with an apology for my trouble. I have no problem recommending the CMG business or their sales people for the professional way they conduct their business. R. Bell. read more

Had a very unfortunate experience with CMG recently. Purchased a vehicle with an AA report in good faith. I took it to my local mechanic 5 days later only to find that it was leaking oil. Not only that, but the WOF was out of date. When I called the AA to find out when the check was done (my report copy was undated...) they told me it was carried out over 12 months earlier. I brought this to the attention of CMG who said they would repair the leak. I told them I was unhappy and had lost confidence in their integrity. Consequently, I requested a refund on my car as it was not in the condition I was lead to believe it was. They refused! I have a 12 year-old car (fortunately with a warranty) that I feel could become 'a can of worms'. My beef is that had I known about the AA report date/out of date WOF/oil leak at the time, I would not have proceeded with the purchase. That's not good enough grounds for a refund, according to the sales manager, Gary Shaw:( Buyers beware... read more

Bought a car from CMG because thought they were a reputable car yard also liked that they were family owned & operated, makes you think you're buying from people who care about your family. 10 months later car stops working. Repairs quoted at 36% of the purchase price and CMG are now arguing with me on who pays the initial repair bill and saying I didn't service it when it needed to be and yet they never gave me dates on the last service and sticker on car states service at X kms and it hadn't even reached those recommended kms. We are a single income family I bought this car before having my baby hoping to avoid car repair costs of this magnitude in the first year of having it. Its been 7 weeks since the breakdown and no resolution yet. We are currently amidst exchanging emails, texts, phone calls a meeting (another one soon) and it's dragging on. To say I'm annoyed is an understatement. CMG claim to give "New Zealanders a lifetime of happy motoring experiences" and yet you've made my life hell the past 7 weeks - how much longer will this drag on? If buying a car from them beware. read more