The car I bought a couple of months ago needed its first WoF under my ownership last week, and…read moreafter hearing good things, I booked it in at Auto Services on Thursday morning. They're a little hard to find, down tiny Eden Street in Newmarket, next to the Carbon Garage. My first (niggling) complaint is that when my car had issues they needed to inform me of, they didn't phone me, they texted me. I didn't hear it, and so my car was sat there for a couple of hours longer than it needed to. It failed the WoF, unfortunately, due to rust and a couple of mechanical things. After getting the rust seen to, we brought it back late Friday afternoon, and it was ready to go Saturday morning. I was very impressed with the turnaround time, as I know they had to order parts to get it done. The cost was maybe a little expensive - as it was my first WoF in NZ, I have nothing to compare it to, but Newmarket tends to be more expensive than other areas in my experience. The WoF itself was $48, the repairs a couple of hundred on top of that. I'll definitely take it back there for future WoFs, because it's within walking distance of my home, and everyone working there that I dealt with was very friendly and helpful, happy to show us the rust, explain the mechanical problems, give us price quotes on what needed to be done and get it done when we needed it.

The Z petrol station on Williamson Ave is one of the best places for you to fill up your car. This…read moresounds odd, because a petrol station is just a petrol station, right? Well, technically yes, but this place excels in customer service. It's one of the few places in Auckland that has the 'concierge service' of filling up your car for you, which is really great for people who don't know exactly how to use that button where you can leave the pump going without having to hold the handle down (me, up until a year and a half ago) and the guys seem genuinely interested in serving you. They're so friendly. I have no idea what their prices are compared to other branches of gas stations, but it doesn't really matter. You go there for the service.

We bought a new triton from Andrew Simms Newmarket last year, the first service was free and not…read moreanything to write about. But it was due for the first year/15000km service this month. First they had it wrong in their system so no reminder, then I had to beg for a courtesy car, and had to wait over a week for a day with a runabout. I arrive promptly at 9am and they hand over keys to a mirage which was parked wedged so tight between two other vehicles I had to flag down a rep to extract it. The loaner was dirty, inside and out. With the tank almost on empty. 4pm and noone bothered to call, so I called them... Kept on hold for 15mins while the rep finds my car... It's in the groomers, head on over (in rush hour traffic) and it should be ready when you get here. I arrive at 4.35pm The bill astounded me.... $750! For a standard service and oil change on a new vehicle with less than 11,000km!! It was $250 to service my Lexus at Toyota!!! We expressed our dissatisfaction and disappointment and the rep couldn't care less, he just took the credit card and swiped the transaction through. And then threw back the keys. Left to go find our car, it was nowhere to be seen in the top lot. We trapsed back in to ask where our vehicle is located... 15mins later while standing in the cold... Our wet, barely groomed truck arrived back. The vacuum didn't see the inside of the car. And the windows still had smears all over them. And the floor mats were worse for it all. What a complete failure of a service experience. We will never return and not be buying another Mitsubishi or anything with Andrew Simms. And I will definitely not recommend them. And look for another dealership to service the remaining scheduled services.

I took my car in for a replacement engine part and was advised it would take an hour, it was done…read moreexactly on time and better than that my car was washed including the wheels and vacuumed wow incredible service, I got such a surprise when I went to drive away and it was sparkling - good on you Service Team excellent effort

These guys did not have my preferred tyres in stock, but ordered them in especially for me. I was…read moretold that it would take about an hour to fit all four tyres. As true, to their word it was just under an hour before I was on my way home. I was advised just to be careful while the silicon wears off usually for the first 50kms. I am glad I booked the car in as they were quite busy. I will certainly be using these guys again.

I NEVER fill my car with gas anywhere but here! Apart from the fact that I'm keen to support local…read morebusiness, this place offers THE best and most friendly customer service. There's always someone on the forecourt with a smile ready to fill your tank, check your oil or help with whatever you need. Run by a brother and sister-in-law, they deserve to do really well. Highly recommend!!!

Even I've got to admit, it feels strange to writing a review about a petrol station. I mean, a…read morepetrol station is a petrol station, right?! Well, yeah, normally I would agree but the service at this family run station is just consistently that good that I felt obliged to write about it. First off, the family that run this place are fantastic. Always chipper, they never forget to ask how you day is going or if there is else they can help you with. I recently moved back home from overseas and they asked how long how I was back for. I couldn't believe they remembered me, it had been over a year! The icing on the cake though, is that they are just so god damn efficient. This might seem silly but when are running late it is really quite key. Literally, by the time you have pull up and get out of your car they have already unscrewed the petrol lid and are asking what you need. Not to mention, the minutes you save when you are already inside waiting to pay as soon as they put the petrol hose is back on the hook. It's efficiency at it's finest and I love it!

Was very disappointed by the customer service today, while my mother and I were waiting to be…read moreserved , to order a coffee, there was 2 queues at the other counter , so we waited very patiently , once the guy finally served us he left to serve someone else and that's when I had enough and told him to serve us and to make my coffee as we were in a hurry as had a hospital appointment, so he made me a gingerbread latte as asked , I then left and tried my coffee and I was very disappointed it tasted burnt and found a lot of coffee grains in it , it almost tasted like dirt! I'd like to know how you are going fix my option of your store as I have a lot of family and friends who I know shop at your store and I won't have any hesitation on letting them know of my experience. Regards Trudie

I would like to make reference to this particular BP station because, although it is tiny compared…read moreto the other Jervois Road BP station (just around the corner) this one hires out trailers by the hour and is a convenient pick up / drop off spot if you just need to move a single piece of furniture or use a trailer for an hour or two. They've always had trailers available on the days I've needed them and I haven't had to pre-book or wait. The friendly staff will help you hook the trailer up to your vehicle if you haven't a handy man in tow. Of course, they serve all the regular petrol station duties too, with fuel, over-priced food and drinks.

Mike and the team are great to deal with - really friendly helpful service, with a comfy spot to…read moresit and wait and plenty of reading material! He gave us a great price for our four new tyres, and although we didn't have any problems with them, I'm sure if we had, he would have done right by us.

My fave petrol station on the strip. Super friendly staff who are always chatty & helpful. And…read moregreat barista skills too!