Was very disappointed by the customer service today, while my mother and I were waiting to be served , to order a coffee, there was 2 queues at the other counter , so we waited very patiently , once the guy finally served us he left to serve someone else and that's when I had enough and told him to serve us and to make my coffee as we were in a hurry as had a hospital appointment, so he made me a gingerbread latte as asked , I then left and tried my coffee and I was very disappointed it tasted burnt and found a lot of coffee grains in it , it almost tasted like dirt!
I'd like to know how you are going fix my option of your store as I have a lot of family and friends who I know shop at your store and I won't have any hesitation on letting them know of my experience.
Regards
Trudie read more