Disappointing experience - not the same as before…read more I visited Candeeland Carlsbad yesterday with my 5-year-old son, and unfortunately, the experience was very disappointing. I want to start by saying the front desk attendant was very friendly and welcoming. However, the rest of the staff completely changed the tone of our visit. They were consistently rude and made us feel not welcomed there. I've been there before and had a very different experience, so this was surprising. This time, I was not allowed to sit at the tables with my coffee and reusable water bottle, even though they sell drinks and snacks on-site and I've done this on previous visits. I had no intention of taking anything into the play structures, just sitting at the tables. I also planned to do some light work on my computer while my son played, something I've done there before, but I was told that wasn't allowed either. I was told I had to stay with my son at all times. The way this was communicated was the most frustrating part. The staff came across as dismissive and unwelcoming, not just to me but to other families as well. I ended up speaking with the assistant manager because the situation felt so uncomfortable. As I was leaving, another family actually thanked me for saying something because they were feeling the same way, which says a lot. I had been planning to host my son's birthday party there in June, but after this experience, I will definitely be making other plans. I really hope management takes this feedback seriously, because this place has potential, but the customer experience needs a lot of improvement.

A great indoor play area for children to run freely without having to worry about them getting…read morelost. It's clean, safe and secure - plus well lit. Air conditioning is on full blast which is a necessity especially with all the people and the body heat that's generated here. Food and drink are reasonably priced. Socks are included and aren't too pricey. Several dedicated sections for parties of all sizes. I wouldn't hesitate to consider this place for a birthday party. Staff are accommodating and friendly. Be back soon.

My grandson had his 8th birthday party here. We arrived a little early to decorate our designated…read morespace which was set up with tables & chairs. Then the boys were given tags that showed what time their play was set to end. The play area is huge with many different obstacle courses & slides. The main obstacle course is set up with a timer. The boys loved it. Some of the adults also did the obstacle course which was hilarious. The staff are friendly & monitor the play area to make sure kids are using equipment properly. Overall, a great experience. Glad we were the first party as it began to get crowded towards the end. Recommend going when it first opens at 10. Only "negative" was adults who needed socks had to buy for $2 & had to use a credit card for transaction. Seems odd that you can't use cash.

Not my thing. We…read morebrought the grandkids here to meet up with their friends for a group birthday celebration. I have never quite witnessed so many kids ages 7-12 with so much haphazard recklessness, running full speed in every imaginable direction. All of them. Imagine, 150 kids running full speed in every direction. Then a large handful of adults or parents running in every imaginable OPPOSITE direction. I saw several kids slam into another kid as they go around an obstacle on the floor. I care, no concern. I also saw two kids running, NO . . . now walking bleeding from their nose and another from the mouth. This should be outlawed. CritDicks

Do you have kids?? Do you love cafecito? Well then Kids & Coffee is the place for you!!!…read more Got to take our nieces and we all had a blast! Thank you, Vivian for hosting us. We just loved your place and the delicious coffee was the cherry on top.!! - The Cafecito Couple

We've visited twice. The first time wasn't a great experience because, unbeknownst to us, there was…read morea kids' birthday party taking place. The play area was exceptionally crowded, and my toddler who had just turned 2 at the time had a hard time navigating around the older, bigger kids. The age range felt a little questionable to me. At other play places we frequent, the kids tend to be closer in age, but that wasn't the case here. My son was knocked around a few times by bigger children, and the environment became very overstimulating. We ended up leaving early because of the chaos and my son not able to properly use anything... nearly all of the fruit and vegetable toys from the market area had been scattered throughout the play space, leaving the market and kitchen section where many of the younger kids were gathered mostly empty. Overall, it just didn't feel like the right fit for us. We decided to give Kids and Coffee another try this past Wednesday, thinking it might be a better experience without a birthday party happening... and it was! We paid for two hours, stayed about an hour and a half, and my son had a great time. One thing I really appreciate about Kids and Coffee is that their café is nut and peanut free, which is especially important for families like ours dealing with multiple food allergies. That peace of mind was honestly the main reason I wanted to give the space another chance. We were even considering adding Kids and Coffee into our regular rotation since it's closer to us than some of the other play places we enjoy. Unfortunately, after our visit, my son became extremely sick most likely with norovirus. I completely understand that illnesses can happen anywhere kids gather, and I don't blame the business for that. However, during our entire visit, I didn't see any employees actively present in the play area. Parents, myself included, were gathering and returning the pretend produce to the market area, but none of the toys appeared to be wiped down or sanitized. At other play places, such as Tiny Tiger, there always seems to be staff actively cleaning and sanitizing throughout the day. Because we have been to so many play places now with great experiences and have not come home with an illness from any other we will just be sticking to our regular spots moving forward. I think sanitation still needs a little work at this location or perhaps even someone checking temperatures at the door like other places All in all, we unfortunately won't be returning.

A great spot to take the little ones for indoor fun…read more It's clean, safe and secure. Tons of staff wiping down sections and keeping the place tidy. Attended a party, food and drink can be brought in which is a plus. Tons of space and dedicated sections for parties. Kids will definitely enjoy it here. Give them a try and thank me later. Play City, where all you do is have fun!

I'm not sure if this place has a requirement for their employees but when a child says "Hi" to the…read morestaff, the staff should interact in a positive way. This place has a ghetto staff and the female at the register, tell her to vape on her break or outside because Kids are easily influenced. This place needs to work on greeting, interacting and professionalism. I will not recommend this place to anyone and I'm Cancelling my VIP membership

We came here for a 4 year old birthday party from the sound of it, they made it as easy as possible…read morefor my friend. It turned out AMAZING - you can see it yourself. Arrival and check in was easy, but it did get a little crowded with multiple parties checking in at the same time. You leave your shoes in the front and are provided with grippy socks. The facility is clean, and you can see the thoughtfulness throughout. They had shoes for people to wear for the bathroom. The bathroom sinks had stools for the little ones. Even the side entrance by the party rooms had shoes available! My LO is 2 1/2, and I thought this place was perfect for her age. I can see kids aging out around 8-10, depending on size. She had so much fun. There was a private event and we definitely stayed until we had to leave. 10/10 would come again! Looking forward to the next time we go.

Came here for a birthday party! Such a great find and tons of fun for all ages…read moreThey got all sort of play area for various ages and even a claw machine section. They also have water station and snack station which is great Our party had a 2hr ish block. We were there at 4pm slot on a Sunday and it wasn't too crowded. Love how they even provide socks Overall a great place to get your kiddos wiggles out

We had my son's 7th birthday party at this place, and it was a wonderful experience. He was…read moreoverwhelmed with excitement and had so much fun celebrating with his classmates and friends. The environment was clean, the staff was friendly and very helpful, and the prices were reasonable--not overly expensive. I would definitely recommend this place to anyone with young children, especially for hosting birthday parties.

Really good prices and great place my kids loved it, amazing customer service by Paul!!!read more

We love this place and how spacious it is. My son loves checking out their books and their video…read moreroom where the kiddos can play video games or games from the projector. Definitely worth going back because when you're all done and exhausted, eating in the food court upstairs was delicious!

Just from visiting this spot a couple times on separate occasions, I would definitely consider this…read morethe best indoor spot I have ever seen for a toddler. It's quite spacious and there are just such a variety of activities for kids, from playing in a ball pit, to stacking random foam blocks, to playing in an area filled with random electronic entertainment (like mario kart and coloring fish), to actual play area with slides and padded obstacles. Even after seeing some of the lower reviews, I still think it is relatively clean considering the amount of traffic the weekend or evening may bring. I didn't really see anything that was broken or not working, and even when the mario kart system bugged out and was on a default screen, a staff member quickly did a reset and got it back into working order within 10 minutes or so. A consideration to be made is the fact that not all the parents are attentive with their kids, so there were definitely some kids that are just disrupting other kids playing or being obnoxious/rude. It's inevitable but also makes it feel like some parents literally just let their kids do whatever with little supervision, knowing that they are within the indoor playground. For example, my 1 year old was sitting on the padded carousel, and an older kid (at least 6 y.o.) jumped into the middle of the carousel and started dancing around wildly, which would've been fine until he almost fell on top of my much smaller child. It should also be noted that the area was marked for 2 y.o. or younger, but there's pretty much no enforcement of the space. Otherwise, it's a really cool spot for kids to burn a few hours and I still think it's remarkable that they fit so many different things to do in the same area.

Paige is one of those teachers who brings passion, innovation, and learning into the baby play…read moregroup. I was really impressed by the overall ambience of her teaching space. You will not find any cheap plastic or overly stimulating toys here. Paige carefully selected all furniture, play structures, and toys, to eliminate contact with hazardous materials or chemicals, and to give the babies a natural, open exploration experience. When you walk in, you feel a sense of serenity and calm as a parent, that your child will be able to play and explore freely without constraints. Paige's philosophy in our play group is to maximize the baby's sense of freedom and give them a completely open "yes" space to explore. As a parent, we are of course encouraged to intervene to make sure our baby is safe and that other babies are safe as well. Most of the time, we get to discuss the experience of parenting with other moms and dads, and watch our daughter explore this nicely designed learning space. In the "seeds" class (4-10 months), we begin by discussing what new behavior or movement we observed in our baby. Then we allow all the children to play. I cannot express enough what a joy it is to see my daughter interact with others in harmony, and explore her own interests and abilities. During the play time, Paige will also discuss parenting tips and strategies, often based upon a theme in articles/write ups that she sends to us the week before. Paige then wraps up the class with super fun songs, such as Clean Up, Mr. Sunshine, and many others that both parents and babies enjoy. I have heard stories from other parents about play groups that were unsafe and not entirely conducive towards free play. At My Village, you will be amazed at just how wonderful your baby can play with others if given the right space and teacher. Paige is such a great teacher and host (thanks for the coffee and tea), and always there for support and discussion. Try checking out from her little library too, which offers baby story books and wonderful books on how to parent with respect.

I took Paige's bunny knitting workshop and it was so much fun! It was 2 different days and each day…read moreshe had gluten free goodies baked for us and served coffee and tea! That was the icing on top of her so patiently teaching us to knit the cutest little bunny. I had zero knitting skills before this and it was so fun to leave with a cute completed project. I'm looking forward to joining one of her play groups this spring!

I decided to take my 4 yr old and 6 yr old to this indoor playground today. I was pleasantly…read moresurprised with the place , and my kids had a blast. The place is very well kept and modern with lots of different activities for the kiddos from slides to climbing and even a smaller area for the toddlers. I highly recommended this place and it's actually pretty affordable as well $20 for 2 hrs per kid and 1st adult free!. Parking is accessible it's located inside the mall. It's really spacious and truly appreciate all the seating available for the adults ( a lot of indoor playgrounds lack this)!. The staff is constantly walking around cleaning and sanitizing. They are very attentive and friendly. I especially wanted to give a shout out to the young lady who was working on the floor she was very attentive and kind noticed my toddler was having a tantrum over not getting the toy out of the claw machines. She really went above and beyond and showed compassion towards my toddler in distress. 10 out of 10 for our visit !

I just want to point out that the stuff is beyond amazing. I decided to take my kids today, 2 & 4…read moreyears old. I was really upset because of a Dad and his little girl, must have been 7, 8 years old we're in the toddler area. The girl had an accident inside the ball pit and I overheard the Dad scolding her for peeing, but didn't inform anybody that she even had an accident. My son was in the ball pit when this happened, and I noticed that there were wet footprints on the floor and on the edge of the pit. I grabbed the spray that they had and sprayed the area down, not thinking anything of it. One of the staff noticed that I did that and right away brought towels and sprays to clean the area and another staff member came over and asked me to take my son out because they were spraying chemicals in the pit area to sanitize. When I took him out, he was completely covered in pee all over the back of his shirt & shorts. My son wears diapers so I know it wasn't him. I was really upset, and I told the staff, I went to go talk to the manager about it, and they fully refunded me for the time that I was there. My kids were upset cause we had to leave early, we were 35- 40 minutes in & the guy in the front gave them lollipops, with my approval, to help me calm them. The staff there is amazing and on it about Cleaning and sanitizing everything. They shut the whole toddler section down just so they can sanitize the entire area. As far as that, Dad, it's extremely disgusting that he tried leaving without saying anything to anybody. Accidents happen that I understand but keeping it to yourself and then trying to leave without informing staff is beyond me.

Took advantage of a Groupon and got 2 kid admissions x 2 hours for $20 total, sweet deal…read more We had been here years ago. First time since renovation. Gotta say, it's a huge upgrade. Lot more things for the kids to explore, including more slides. My 4 and 5 yo had a blast and already asking when they can be back. Just remember that everyone needs socks. They have some for sale if you forget. You'll also need to fill out a waiver before entry, lasts for a year.

Okay-- I finally returned after their renovation two 2 yrs later and am amazed at all the…read moreimprovements! Still -1 star because it is the same management and owner who let the place get run down to the ground in the first place... and they still have a bunch of teenage boys hired to run the place. I just worry how long they can keep this place looking good. If something breaks will they just use tape to cover it up again? Good news is that I did see one of them cleaning the a spot in the mat at one point, so there is hope. However the eating area was pretty messy and dirty and I never saw anyone cleaning up. Also, there are too many people there on the weekends so you have to really follow your kid around not to lose them. Staff supervision seems loose. Overall, I'm willing to now bring my 3 year old here but am hoping the staff step it up.