LOWBALLERS ..Take your business to Carmax where they pay more. I was curious to see the difference…read more This guy here knew nothing how to value my simple bmw. I didn't bother asking for more because I simply just didn't want to do business with them. Their offer was insulting. I think they get paid more commission for how low they can buy vs selling. It's easy to lowball desperate people. Me I am not desperate.. just getting values. Verdict Carmax offered 4K more (appraisal is 1 day apart). Picture is proof! ****Update I took my car to the main location at Stafford and they gave me 5k higher then this previous offer. In summary the appraiser at this location is a moron!

Worst Customer Service Ever Experienced…read more This is the fourth automobile I have purchased from the company formerly known as Texas Auto Direct (now known as Vroom). The automobile I purchased April 2, 2019 was a beautiful 2017 Fiat 124 Spider. The purchase price was great at $18,480. I had my financing in order, so this should have been a very easy transaction. My paperwork was completed on April 2, 2019, and I hoped to take delivery by April 8, 2019 because I would be out of town after that date. This became a problem because there is really no number to call to check on your delivery date. I wasn't please with the communication regarding delivery, so I called their customer service and arranged to pick the vehicle up in Stafford, Texas. This was a five hour drive for me, but I felt better knowing I would have the car prior to my vacation and wouldn't have to deal with the poor delivery service anymore. It took about ten irate phone calls with their delivery team before I finally got to speak with someone in Texas that could help ensure the car was ready. Before pick up, I was contacted by Lupe Espindola, who assured me that the Fiat would be ready on April 6th, and that I could pick it up at 9 a.m. and simply drop off my trade. So that is what I did. This part of the transaction went well. The car was ready on time, clean, and I left my Elantra in their parking lot, as instructed. After I got home, I realized I'd left my garage door opener in the old car, so I texted Lupe to see if he would mail it to me. He said he would. This was a lie. The next snafu was them mailing me the title and other paperwork that I needed for registration. In Louisiana, you have only so many days to register a newly purchased vehicle. The paperwork took so long that I was assessed a late fee by the state of Louisiana. When I DID get the paperwork, I realized that I had been charged a $499 delivery fee. After all of the hassle I went through to go pick the car up, I was astounded that they delivery fee was charged. I e-mailed and called several times about this issue and was assured a check would be sent. This was misleading. The check was sent a week later; however, it went to my lender, USAA. Not to me as was suggested. Three months later... after a phone call from my old lender, Capital One, I found out that Vroom NEVER PAID OFF MY TRADE IN. Capital One said I had two days to arrange for payment or they could report me to the credit agencies. I called the service line that I had become so familiar with over the past three months to tell them about the situation. I demanded that they pay off my old loan immediately or redeliver my Hyundai Elantra back to me. After all, I was still technically paying for it. After about 10-20 phone calls with their "service" department, I was informed that they could not wire the money that easily. Instead, they would have to send me a new set of paperwork via FedEx. I was assured they would call me, though, and arrange for delivery of the paperwork. Instead of calling me back like they promised, they proceeded to send the paperwork to my home address. I happened to be in California at the time, so I was pretty enraged with that. I called them back several more times to ensure that the papers were sent to the place where I was staying in California. They did assure me that they would go ahead and pay the balance of my trade before they received the returned paperwork. This was a lie. Before I received the final paperwork to have my trade in payed off, I got a call from their DELIVERY DEPARTMENT. Amazingly, the sequence of events had set off some kind of automatic pick-up request for my old trade-in. A guy from Texas calls and asks me what day he can pick up my Hyundai Elantra! The Elantra had been dropped off in Texas THREE MONTHS EARLIER. This company is the worst. Their various departments don't communicate with each other, they don't communicate with customers, and they aren't honest when they make promises. I called them several times after the whole ordeal to ask for some type of compensation for this disaster of a transaction, and they did nothing. Had they reached out to me and made some type of offer for all of the time and frustration they caused, I wouldn't leave such a negative review. The truth is, you need to read this review and avoid the company at all costs. You might save $1000 on the price of a used car, but think about what your time and well-being is worth. You don't want to risk it. I can only imagine how much worse it could have been if the car I received had problems. DON'T EVER BUY FROM VROOM. If you have any questions about this review, e-mail me at hazmatofficer@gmail.com. I have all of the names, e-mails, texts, and call logs from this transaction, and I'm happy to share. In total over 40 e-mails had to be sent, over 40 calls were made, and there is also a log of text messages.

Great communication and work done on time. Lots of hardworking guys here. I've had my rock rails…read moreand rear overland bumper installed here. Also have had my windshield replaced. Fair pricing and great turnaround time.

Great communication and reliable service. Fair and reasonable prices...................read more

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

I had a great experience with this business! They offer a wide selection of quality auto parts,…read moreprovide reliable and honest auto repair services, and also have a solid inventory of used cars at fair prices. The staff was knowledgeable, friendly, and took the time to explain everything clearly. It's hard to find a place that does all three well, but they truly deliver. Highly recommend for anyone looking for dependable automotive service and vehicles!

Great work and service, fair pricing. Also repaired and associated issue without charging extra.read more

If i can give it a 0 or negative star I would. I call set appointment to purchase a car with one…read moredude on the phone and he was supposedto get the car cleaned and ready to go when i got there. I get there the next day another dude working say they sold the car, no communication between the two. And mind you the dude on the phone knew I was coming from 2hrs away. Then gonna try to sell me some other bulletin cars they had on the lot which was all dirty, looking run down and half of them needed to be checked to see if something was wrong with them. Overall unprofessional and not hospitable.

Best price I could find while looking around prior to deciding on a shop…read more Once I was there to I get my brakes and rotors fix serviced, I asked if they could fix something else unrelated to my intended service and how much it would be? They wouldn't let me pay for it and did it free of charge!

We all know car buying is so draining, not with Eddie! Eddie made sure I left with a car that same…read moreday! He really gets to know their clients, it is not just about car buying but building relationship with Eddie which makes car buying process so much smoother. Definitely will send everyone his way!

Tap on a clip to paste it in the text box.Tap on a clip to pasted it in the text…read morehttps://support.google.com/pixelphone/thread/20710446?msgid=21439263 on a clip to paste it in the text box.

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

This used car dealership is in a terrible location and not very accessible because it's in the…read moremiddle of a "T" intersection of very highly trafficked streets. The dealership is not pleasant to the eye and you can't really see what they have in the lot as you drive by. It's so cramped, the cars are close to being piled on top of each other and there's a lot of confusing clutter everywhere. So, if you decide to actually go there, please plan ahead, otherwise get ready to pull over abruptly or make a nearly-impossible u-turn to go into their lot. Their inventory is well balanced, ranging from affordable domestics to top-dollar foreign vehicles. The main reason I give them three stars and not less is because the quality of their cars is surprisingly good. Their sales approach is too laid back, almost to the point of being neglectful and their pre-sale customer service is almost non-existent. It seems like the people you deal with are all owners who know more about buying a good vehicle from the auction to turn a profit, rather than knowledgeable salesmen willing to go out of their way to get you in the right vehicle and earn their comission. Don't go there expecting a bargain either, but don't worry; because their prices are competitive and right on the money in terms of fair market value. But this is something only an educated used-car buyer can spot. They don't have in-house financing but will help you find it. A process that can take WAY too long and be rather taxing. Something only a customer really set on buying a particular car from them would tollerate. Otherwise, it will definitely make any other buyer consider taking their business someplace else.

I don't normally leave reviews but felt they deserved it. they worked with me on the vehicle that I…read morewanted and gave me fair options! I will definitely not hesitate to do business again.

I've had the pleasure of working with the people here a few times along with buying from here…read more Great people working here very friendly, super clean place, big selection, and weren't pushy at all. p.s. they also sell propane here for anyone looking for some and were very quick about it. I was in and out in 15 minutes