If i could give this place a negative star rating, I absolutely would. The staff is wonderful, the equipment is great...it is Jake (The GM) and Kenny (The Owner) that are the problem.
This is a long one, but if you are thinking about Personal Training, you might want to read to save yourself from getting scammed the way I did.
I joined late January for a gym membership and talked to Jake about Personal Training. After talking with him, I decided to give their PT a try. It is expensive but I felt I could make it work for some sessions. I bought SESSIONS (this is important), it was never meant to be a monthly fee. So I signed up with Jake and got assigned a PT (whom I absolutely adored). Everything was good until about late March/early April. My trainer came up to me and told me how many SESSIONS I had remaining. He told me how he was going to switch up our workout, incorporate someone else who was working more on the nutrition side, and I would be charged a certain price for 3X/week for a month. With Jake, I bought a certain amount of sessions that was 2X/week. This is important...
I originally was not going to re-sign because I felt for the amount of money I was spending, I was not getting a good workout. But come to find out it was JAKE who wrote my training NOT my actual PT. Once I was aware of this and I was no longer dealing with Jake (so I thought) I decided to give my trainer another go to see what he could do. I told him I needed to talk to my husband to see if I could swing it. I have on text message talking to my trainer that yes I could give him another try. Again....a monthly contract was NEVER DISCUSSED!!! In text, he told me they could either run the card right then and there or when I come in for my session. I decided to pay IN PERSON when I came in for my session. This is when it all changed and I feel like I got scammed.
I was dealing with my trainer and the nutritional person who was going to be incorporated into my routine. IT WAS US THREE ONLY WHEN I PAID. My trainer was not there during final payment. It was me and the nutritionist, shes the one that took payment and had me sign the basic wavers.
While I was signing those wavers, she was discussing what I was signing, THERE WAS NO MENTION OF AN AUTOMATIC AUTODRAFT. I thought I was signing the same thing as I did in January. The problem with signing these wavers is it is a tiny electronic box you are signing as someone is explaining what is on them. No paper copy, nothing. So you almost have to trust what they are telling you. But again...I signed the wavers in January with zero problems, no auto draft, nothing. Basic wavers. So come May, I get an auto draft of $1,000. Had NO IDEA what it was for, talked to my trainer, he didn't know what it was for and said Jake would fix it and there would be no problem. Boy was he wrong...
I went to Jake and he basically said he was there and I knew what I was signing. That was a LIE. He was NOT around. I told him I absolutely did NOT, I wasn't aware of the "contract" and neither was my trainer, who actually re-signed me up in April. Last time he was there was in Jan. I asked for THAT contract and he couldn't produce it. Why? Because there was none.
Plus, the contract that I had supposedly "signed" in April didn't even have the correct information on there with what me and my trainer talked about. It had what me and Jake talked about back in January. Only difference is back in Jan, I bought sessions, now it was all of a sudden monthly?? Very shady.
If I was supposed to know it was a contract, shouldn't their trainers know as well??? No one but Jake knew. And probably Kenny.
With everything i have proof wise, AND what's on the actual contract, I almost feel like it was done on the back end without my knowledge. NO ONE but Jake knew it was auto drafted. Another thing that makes me question the validity of this "said contract" is the fact that where you are supposed to initial, it has my actual electronic signature. NOT my initials. I would NEVER knowingly agree to have this amount of money auto drafted out of my account every month. AND I never got a copy of the contract I supposedly signed. I own a business, I am very aware of what I sign and also how to treat customers. Apparently they do not. There's SO MUCH more that goes into this story, but I'm running out of room. Tried to take it to Kenny, and he didn't even want to hear all the info/proof I had.
Personal training at any gym is supposed to be a LUXARY, whoever decided this was a good idea (probably Jake), it absolutely is NOT. Oh, and apparently now you have to give a 30 day notice to cancel the PT. That's what Jake told me after I found out about this. So if someone wants to take it month by month, they have to sign up, cancel right then just then just to resign next month and do it all over again?? WHAT?? LOL. Stay away and find a gym that actually values you. read more