Yes I had a horrible customer service experience but it was understood perfectly clear. It was even clearer to me after I did the job myself with such ease. I removed one axle bolt. The wheel dropped. Then I loosened the top screw on the headset and two screws on the side of the headset and the fork fell out. I did the same thing to the other bike and walla'..job done.!! So how is that worth $160? Now $40 like the original quote, yes I can totally understand that but why get greedy after knowing that my bike is expensive? Such bullshit ‍ read more

Great place to get your biking gear. I've done indoor cycling for a few years now and have finally manned up and decided to take the next step in buying my own cycling shoes. So I decided to come here since the studio that I go to recommended this. I came here on a Sunday and it wasn't too packed. A staff member helped me pick out cycling shoes, but he seemed to not be too knowledgeable on cycling gear (didn't know the difference between SPD and LOOK compatible cycling clips). Nonetheless, he was very honest and oftentimes consulted senior staff about things he didn't know about. When I chose my shoes and clips, he was kind enough to set up our shoes. Really helpful staff, attentive, and great selection of cycling gear here. Definitely will go here for future cycling needs. read more

The first time I went in Hayden helped me try out different bikes and sent me home with a few bikes to look up so I could make the right choice. I really appreciated the time he took to show me a variety of bikes and teach me a bit about the different features. After some homework, I ordered a Trek FX 2 (2017) from these guys and they had it ready in less than a week. When I went to pick it up, Jonathan helped me get familiar with the bike and put on some of the accessories I had for it. It's my first bike (ever) and he took the time to explain everything I needed to know and then some. (Thanks, Jonathan!) Another awesome thing about this place is that they include a complete tune up after 90 days and free adjustments for the lifetime of the bike :) All in all, I am really happy I purchased my bike here. The service is excellent and the employees are knowledgeable and patient. read more

I bought a bike here in July. The last time I bought a new bike was over 10 years ago at another bike shop in HB. Will was super patient and helpful. I took my time test riding the bikes in the parking lot. I was torn between two but ultimately chose the hybrid trek navigator. I am very pleased with my new bike. I was super happy with the friendly service. I recommend this shop! The store is big with a variety of selections. read more

I have been to many bike shops in many different areas and no matter where I move in So Cal I will always come the this bike shop! Every single person who works here is awesome. Beyond friendly and helpful. They all know a lot about the bikes and if you are a newbe like myself they walk you through everything. Other bike places I went to didnt want to take the time to explain things. This is my shop...I will not go anywhere else! read more

I absolutely love this bike shop! Not only do they have the best quality bikes but the people who work here are really knowledgeable and friendly. Will, the owner is so nice and the sales person Ryan helped my son and I find our dream bikes. Would highly recommend this place!!!! read more

This bike shop has every you need for biking. I have purchased clothing, parts, helmets and have had my bike serviced there. The staff is always helpful and friendly. This is my go to place when it comes to bikes. They get my highest recommendation read more

Excellent service dept. and (Brian) is the only one who was able to fix a problem with my HED aero wheel (I went to 3 other stores to no avail). I also got a Liv mtn bike for my kid and we are very happy with it even after almost a year. The sales guy Jeff was very helpful and answered all my question and I can tell he is very enthusiastic about bikes. read more

This bike shop kicks ass!!!! What made it really special was the crew!!! Thank you guys so much for authentically making us feel like part of the family on our first visit!! Really cool showroom with a lot of inventory and super knowledgeable staff that really loves their jobs!! This will be my first stop for any bike purchases or repairs!! Thanks again One Planet!!! ~Rick, Lisa and Cash read more

Yesterday I had the most wonderful experience at this store. I was immediately greeted by three friendly gentlemen ( it kind of felt like when you enter the Ritz Carlton Hotels). A very knowledgeable salesman helped me select the perfect bike. I was shown a variety and tested a couple of them out in the parking lot. It was a very fun experience from the minute I entered to the minute I left. While they adhered to all of the safety protocols, it didn't feel like entering some other businesses which act completely paranoid about the whole Covid thing. It felt like being back in 2019! Another wonderful service that they offer at a very low fee, is the delivery of my bike. They are also going to take my two existing but unusable bikes in my garage back to their store and tune them up for me. It couldn't have been a more seamless experience & purchase. Bravo to Two Wheel One Planet on 17th St in Costa Mesa, Calif! Defiantly head down there if you are in need of a new bike. read more

Two Wheels One Planet - My new bike. - Bikes Near Me - Costa Mesa, California

Jeff and Robbie did a great job setting us up today with a new pair of shoes and cleats for spin class! I love the collection of unique bikes around the shop. All the staff is extremely knowledgeable and the store carries a good selection of products. Huge sales floor and great service team! read more

This shop is actually one of my favorite shops if i need something small done to my bike. The shop is open spaced, CUSTOMER SERVICE is really important to me and i recommend dropping by and you'll see what i'm talking about. Decently priced for bikes+parts. Ive taken a few bikes to get worked on and each time I was not disappointed. They make sure you leave satisfied! A++++ read more

LOVE LOVE LOVE! This place is amazing. We just went and got two bikes with all the bells (literally!) and whistles. I'm quite indecisive, and kind of a big pain in the ass, and they totally helped me! I haven't been on a bike in years (I fall off the stationary bikes in spin. I'm THAT bad), and they let me take out a beautiful cruiser a few times. Chris helped me adjust the handlebars, seat, pick out a basket, bell AND the shop threw in FREE FREAKING BLING COVERS FOR MY TIRE VALVE. This obviously cinched the deal in my mind that I'd found the best store ever. My husband got some fancy bike, and they sized him up and fit him to a perfect one also. I can't say enough wonderful things about this spot. Then they helped us two overly ambitious new bike owners cram a massive beach cruiser and a mountain bike in the hatchback of a Honda Insight. This was a strenuous process, and Chris stayed late to help us shove those suckers in safely. We checked out 3-4 other cycle shops in the area (CM, HB, NB) and this was by far the best. Best prices, bomb employees, and a wonderful selection. Not to mention no sales tax sale? Yes please. GO! We went in to look, and we came out with fully tricked out bikes. Whoops. They're that good! :)) THANK YOU FOR EVERYTHING GUYS!! read more

Picked up a child carrier, they installed it for free and even had the extension arms I needed in stock. Great experience.

Hard to get any better than 5 stars but the consistency with services and selection is beyond awesome! Came in here again and bought 2 more bikes just this last weekend. I can not be any happier with the purchase, pricing and service. Julie rocked! Thanks to everyone here, you make this the premier bike shop in Orange County. read more

One of the nicer bicycle shops I visited. They had the bicycle I was looking for-Giant Fastroad. Very nice road bike. The employees are friendly and very helpful. read more

I needed to get a new rear wheel for my old Schwin Continental . Louis and Thomas took great care to help me out. The old rear cassette was rusted and couldn't be saved so they upgraded my 10 speed to a 14 speed. It now rides like new. I know Louis did some extra work I wasn't charged for and I'm very grateful. I will definitely recommend them in the future! read more

I recently bought a electric bike from here. After determining the loaded bike was out of my price range they sold it to me for the base price. Also even honored my 100 gift card for going to a e-bike show on top of that. So they get 5 stars for price. However the topper was after hitting a box curb I received a compression flat. So after mistakenly taken my wife's car keys where she was locked out one of the mechanics ran me to drop off the keys. So for me not only was it a good deal but also great service. read more

We purchased two bike during the COVID shutdown. We were in need of bikes and no other bike shops in the area were able to get us what we were looking for. This shop was able to have the exact bike we needed shipped to their store and assembled with in a week. The service and the attention to detail were amazing. They were willing to accommodate us during this crazy time. They have a huge selection of bikes to choose from. Definitely recommend this bike shop. read more

I highly recommend two wheels one planet. I've only had great experiences shopping here. From their sales reps to their mechanics, I have always encountered awesome customer service. The employees I've dealt with here have been highly knowledgeable as well as polite and helpful. Good selection of bikes and competitive pricing too. read more

Great friendly and helpful staff. I have purchased five bikes here over the years. Lasting member of the community. Buy local and enjoy.

5 stars +++++ The entire staff here is fantastic! Both my wife and I, exclusively bring our Pinarellos here for service. Jonathan is a wealth of knowledge when it comes to road bikes. Ryan is also extremely helpful and knowledgeable. I stopped in for a quick adjustment, and although their service department is hopping and always busy, they found a way to get my bike up before I even finished my coffee and had me on my way and back on the road in minutes! They also have group rides for beginners every week and are involved with some great charity rides as well. Don't hesitate to make this your preferred bike shop. read more

Hip local bike shop. Fast friendly service from Louis. He spent some time special ordering difficult to find replacement parts for my 2008 Trek Remedy 8 that are impossible to find online. Many thanks. read more

Will runs a great shop and his team is always on top of it. I have bought two Trek mountain bikes from them over the past 6 years and would not go any where else for purchasing a new bike or service read more

I found this place quite by accident. It had something that I needed and no other bike shop I contacted had it. The store was fairly close to my house so I took a chance and made the trip. The longer I was there, the more I liked the place. It carried the product lines that I prefer, and Jonathon (a manager) was an incredible wealth of knowledge. I got what I needed and more. This is now my "go to" bike shop. read more

What can I say! I love this place and the people in it! Everyone, from Dave to Matt and Mike (?), are extraordinary, have smiles on their faces and something helpful to share about bikes and biking! I must initially give five stars to Kristen at TWOP, in Lake Forest, as I went to her store first due to the huge inventory of women's bikes there. However, I opted for a Giant Roam 1, men's small, and ended up at the Costa Mesa store, which is closer to where I live. Also, thanks to Jared, in Lake Forest, who guided me to the perfect dual-sport bike for my needs! I can't explain how helpful they were in every category! Accessories were added and liners were put in my tires and the bike was ready when promised. They're easygoing and knowledgeable, which is the perfect combination for me. Everything I needed was handled and they are now my bike store! Either store, in Costa Mesa or Lake Forest, will be able to fill your biking needs. Thank you, TWOP!! read more

My father was the opening staff of this store. Find memories of this place, running around the back, riding bikes in the back. Used to be sea Schwinn now two wheels, one planet. Recently bought by will who has been a regular fixture in this shop for years. The assistant manager, who's name I forget is welcoming and friendly. There also a girl that works there who is very knowledgeable and friendly. I've bought many many bikes here over the years and even bought my girlfriends xmas present here. Tubes, tires and most parts are available at a reasonable prices. The only downfall is the service desk. Repeatedly met by unfriendly mechanics who clearly down like their job. Work times are a bit ridiculous and pricing doesn't seem to align. I do buy stuff here but don't let the mechanics defile by beatific ride. read more

Shout out to Thomas who did an incredible job fixing up my old bike! What was once a heap of metal that rusting away in someone's garage is now a top-speed smooth-sailing machine. I could not be more impressed with the work Thomas did, and his passion for doing it. Definitely one of the best customer service experiences I've had with any business. I'll be back soon! read more

TWOP and shop owner Will Skeeters, are doing it right. Will puts all his focus on finding the right fit for each individual customer. Most shops will try to sell you a bike that's above your pay-grade, but not here. TWOP is a shop for every level rider, and they don't ever up-sell. They always put the customer's needs above their own "bottom line". I just bought the Trek 1120 Adventure Touring bike and anytime anyone ever asks where to go for bike gear, there really is no other option. It's a competitive business and TWOP does it right. Thanks Will. You really have cemented another "customer for life". read more

We went in today looking for my husbands next bike, it went from just looking to actually purchasing his new Giant Advance 3. It was all due to Johns exceptional customer service, attitude, and honesty. This is our second Purchase at Two Wheels One Planet, and they've earned a customer for life. Go ask for John, he has the knowledge, patience, and he will make your experience fun. read more

Went there because I used to like close by, Miss the service and attention to detail. Went in on New Year's Eve, they close in 1 1/2 hours with a broken bike, they took great care of me. The repair wasn't too difficult, but, they didn't have the part, so, had to look around for a rear axle that would fit my bike. And the repair charge was very reasonable too! THANKS A LOT fellas, you really made my day. read more

Came in here on Saturday to purchase a new bike. This was my first biking purchase and start to my new hobby. I had no idea all the technology and details in the bikes but the friendly staff was there to answer all the beginner questions I had without any sort of bad attitude. John Sun was the guy helping me out and it was a great experience. He let me try all kinds of bikes to see what the differences were and what fit my needs best. Walked out 30 mins later with a brand new bike and full gear set up. I have to say I won't take my biking business anywhere else and TWOP has a new life long customer. read more

Two Wheels One Planet - Top fuel 8 - Bikes Near Me - Costa Mesa, California

I just bought my first REAL bike from these guys. Awesome experience. They taught me a lot and helped me make my decision.

Theses guys are great. Will and the other people at TWOP gave me great advise and fit me for a very comfortable bike which has allowed me to have an addition means of exercise during this Stay at Home period. We are lucky to have such a great bike shop here in Costa Mesa. Thanks guys - I'm having great fun. read more

Best service. Made my day by fixing up my bike before my birthday, and went above and beyond tuning aspects I didn't even ask for. Customer service was superb and couldn't recommend this place any more! read more

Just a really, really disappointing experience all around. I tried to give them the benefit of the doubt because I know bicycle shops are busy these days, but getting in contact with this shop was next to impossible. Their phone does not get answered, and they refer to you to e-mail them on their website. I sent several e-mails over the course of 3-4 weeks, got one response which was vague and not helpful. I purchased my first road bike, granted a bit over $1,100 so I'm sure I was just a blip on the radar. For a shop that I kept hearing was so busy, when I actually went to pickup my bike, they had a bunch of staff standing around in the parking lot, with nobody really in the shop. They told me that they didn't offer any sort of services at the moment for fitting the bike to me, and basically sent me on my way after purchasing accessories (helmet, flat kit, etc.) The helmet ended up being too small, and I was told that to order a replacement in my size, it would be ordered, which would take 10 days. I tried to verify with the owner several times that this order would be placed so I could coordinate a visit as I live in San Diego. I trusted all the positive reviews online, even though they were obviously an hour drive, which ended up being a huge mistake. TLDR; this shop was so quick to take my money, smile and thank me for my business - and then completely left me hanging. For a business that's so busy right now...why not just hire some extra help to at least answer a phone...or an e-mail. And please don't tell me that it's ever too busy to answer e-mails...come on. Fortunately, I went to a local bike shop near my apartment, after putting about 600 miles on the bike. I gave the shop all of the things I was hoping to have addressed by Two Wheels after being told by a more experienced rider that my saddle was too low. Sure enough, one look from this local shop and they said my saddle was nearly 4 inches too low, and it was crazy that they would let me leave the shop like that, although they understood because they too are very, very busy these days. Within 20 minutes, this shop had my saddle adjusted, told me that I needed a shorter stem, and offered to set me up for a fitting. After weeks of being ghosted from the shop I spent $1,500 (after accessories), this local shop was willing to help me out because they legitimately felt bad for my experience. I'd mentioned to William that I have had numbness in my hands and pinkies, and pain in elbow and a bit of swelling in my knee at times. Come to find out, this was a direct result of the saddle being too low and needing a shorter stem, which I'll need to pay out of pocket (and gladly will, so I can enjoy my ride). To the owner, William's credit - he said he would return my helmet. But at this point, it's not even worth my drive to Costa Mesa to return a helmet, so I'll eat the cost of that and just say lesson learned and say forget about the $150. For anyone looking to purchase a bike here, I hope you have much better luck than I did, because this was some of the worst customer service I've ever experienced. And I HATE going on websites to leave reviews like this, but it's not right to be treated like that. I gave them opportunity after opportunity to respond, but after being treated with kindness and respect from a local shop that I didn't even spend money at, I feel compelled to give my honest assessment. For a shop like Two Wheels One Planet that is so busy (and probably making a killing at the moment) - do better for your customers. read more

The place is awesome, the people are very friendly and helpful. My daughters love their Electra bikes that they got there. Today they helped us replace the broken bell on one of my daughter's bike. read more

I have been a customer since this place was called Schwinn Bike Shop. I bought my first bike here. It is a great store with friendly service and staff. I recently heard that one of there staff associates was hit by a car and died. It was so sad. I go on the Saturday morning rides and like the group that organizes group rides. They have all the gear you need and it is all retail price. I hope you find what you need. Their service department usually gets the job done and I have had a few free fixes for minor bike repairs. read more

The wait in the line outside was a bit long but these guys are working their butts off. Super kind and helpful. So excited for my new bike!

The service was so efficient and quick, this family operated place was so cohesive and kind and always provided us with swift service with a smile. Also if you're lucky you'll see the cutest puppy around. read more