This is the bike shop equivalent of an 80's record store. Everyone there knows more than you so…read moredon't bother giving your opinion. If you need something they will let you know what that is. In the end it'll all work out because they do great work. Took an old Yeti in and it came out brand new. Thanks guys.

They are the best. Knowledgeable and experienced. Used them for service for years. Never had an…read moreissue.

My boyfriend wanted to get me a gravel bike for my birthday, and being a girl, obviously one of the…read moremost important factors was how it looked. We went to every bike shop in Albuquerque, and when we originally came in to Fat Tire I saw a bike that was slightly out of the budget. We talked a little with the girl that was working (didn't get her name, but she had a mountain range tattooed on her forearm). She was super nice and chit chatted with us a little (while multitasking) but we left to see if we could find something similar online. After searching and searching, we went back to Trek because they had a bike in a color I hadn't seen and wanted to look at. Our experience there was awful and the color was not what it looked like online so we went back to Fat Tire to look at my bike again. Not only did they work with us, they were super nice and accommodating. It was busy that day, they were all running around trying to help everyone and they really sold us with their customer service, so much that my boyfriend bought himself a bike as well. They made suggestions for additional items without pushing reasons why we needed them. I hate a pushy salesman, but I also really hate being ignored. Fat Tire's team is that perfect in between - great all around, helpful and knowledgeable, but also let you look around while you make a decision. Definitely recommend them over the other guys!

I too k my road bike in to be serviced. I was given a date that it would be done. It was not done…read moreand the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist

We rented ebikes this afternoon from Kickstand cycles and it was a wonderful experience! The bikes…read morewere in great condition and the staff was super friendly and helpful. I would highly recommend renting from them if you are in the Albuquerque area. The trail along the Rio Grande is a fun place to ride.

I bought my Rad 3 bike from Kickstand Bicycle Shop and paid for it in full 403 days ago…read more More than a year later, they still have a key that belongs with the bike I purchased. Their solution? They told me I either need to come into the shop and physically pick it up or pay them to ship it to me approximately 10 miles across town. Here's the part that makes that especially ridiculous: I have already gone to their shop FOUR TIMES, and they did not have the key available for me on any of those visits. So after four wasted trips, I called the shop. Instead of simply acknowledging the problem and finding a reasonable solution, the employee repeatedly talked over me and argued with me, insisting that I would have to pay to have the key mailed. When I questioned why I should have to pay additional money to receive something that was supposed to be part of a bike I had already paid for in full, I was told, "That's store policy." So I asked what I thought was a pretty obvious question: Was it also store policy not to give the customer the complete purchase when they bought it, and then charge the customer to receive the missing piece when the store eventually "found" it? Apparently, I'm expected to accept that explanation. Let's recap: I paid for the bike in full 403 days ago. The key should have been provided with my purchase. I have already traveled to their shop four separate times, and they didn't have it. They have now "found" the key, but instead of correcting their mistake by mailing it approximately 10 miles, they insist that I either make a fifth trip or pay them more money. This is a bicycle key. It weighs practically nothing. Put it in an envelope, add postage, and mail it to the customer whose property you have been holding for more than a year. What makes this worse is the attitude. Mistakes happen. A business can lose something, find it later, apologize, and fix the problem. That would have been the end of it. Instead, Kickstand Bicycle Shop managed to turn a missing bicycle key into a 403-day ordeal involving four unsuccessful trips, an argumentative phone call, and a demand that I pay additional money to correct their mistake. "Store policy" is not a magic phrase that makes unreasonable customer service reasonable. I paid for the entire bike. I should have received the entire purchase. After this experience, I would have a very difficult time recommending Kickstand Bicycle Shop.

Very friendly and competent staff. These are my favorite bike mechanics for things I don't have the…read moretools/desire/time to do myself. I feel like I'm a pretty reasonable, personable, and open minded guy, I understand bikes pretty well and do a lot of maintenance myself, but mechanics at *OTHER* shops have been surprisingly rude to me, cut me off when I'm talking or asking a question, try to upsell me or tell me I need something else, try to pull wool over my eyes and upcharge, and I feel like they don't respect me or my bike. NONE OF THAT HERE. All the staff I've spoken with here are very polite, hear me out, make a recommendation when they see fit. I totally trust these guys with my bikes and will go here if I need anything in the future. I've only been to another location once to pick up a part, but same experience.

Busy. knowledgeable staff. Great service. Electric bike maintenance. Will use regularly.read more

I love Sports Systems. I've been a customer here for at least 6 years. I mainly used the bike shop…read morefor my maintenance needs. But, the store is full of an impressive stock of inventory for your sporting needs. Today, I stopped by the shop to get a water bottle cage. I had a remaining balance on a gift card to use. I found the cage. I also looked at a pair of biking glasses as I am in the market for some. The glasses where right next to the register with a few employees. I asked if I could take the transition lenses outside to try them. The took off the security device so I could do so. I opted not to get the glasses today, but I might get them in the near future. There was some trouble getting my gift card balance applied, but that was resolved and my purchased was complete. I read several Yelp reviews from customers complaining about the employees ignoring customers. I have to address this. Maybe it's just me, but I don't feel the need to be acknowledged when I'm in a store. If I need someone, I will flag them down. They have always been kind, courteous, and respectful to me over the course of my patronage, bike shop and store.

Honestly.... Screw this place. I just left after literally circling around the bike section for…read morearound 30 minutes waiting for someone to assist me. I came in today with a budget of around $3k and wanted help as Im looking to enter into the big boy bike world after only owning "cheapy" Walmart bikes. The thing that irks me the most is there were 2 other customers in the store and about 4 swinging dick employees just sitting around chatting. I don't know if it was just the way I looked but they asked the other customers if they needed help and not me. I had read from other reviews about this issue.... Should have listened. It's their loss. I'll take my money where people actually care to help.

Dear Mayor Keller,…read more Please, for our city's sake, for the sake of our children, our underserved communities and our environment, expand the bicycle safety education center initiative throughout your tenure. We need one of these Centers in every neighborhood of Albuquerque. I just finished the brief but informative two course trainings and, just an hour ago, picked up my bike (and free, new helmet). Esperanza is absolutely exceptional. Here's how the process worked, as of this writing: 1. The first Monday of every month, at precisely 10am, Esperanza opens class registrations, and the phone lines are flooded. "If you get a busy signal, don't give up, just keep calling," advised the staff. That's what I did, and after about ten minutes, I got through. They signed me up for two evening classes which I attended a few weeks later. 2. Each class lasted about 90 minutes, students were a mixed bunch of ethnicities, ages and abilities, about 15 people total. The first course, about safety, was truly informative. I've been a cyclist for the better part of my life, I signal turns and ride in bike lanes, I still learned a ton about staying safe on the road. The second class, bike maintenance, also went beyond fixing a flat -- I learned that, for example, I'm lucky I've never smashed my face in the pavement, I've incorrectly fastened my tires to my bike for years. 3. A few days after classes, I was back at the shop, picking out my ride built from donated (and high-quality) parts. My bike: a 2007 GT Legato 3.0, built in Southern California, original retail: $700. A hybrid road/mountain ride, the bike is extremely light weight, rides like butter, and will absolutely rock when I take my kiddo on the Bosque trail. So. Friggin'. Fly. What did all this cost? Suggested donation: $40, but that's suggested and they never asked me for a dime (I'm donating the full $40, I can afford it). Esperanza also serves as a bike shop where empowered everyday people learn how to fix their own rides. To recap, Mr. Keller. The fact that this Center is inundated with calls for these classes every month, that they receive premium donated parts, and promote healthy, environmentally responsible transportation means one simple thing: tax dollars spent wisely. We need to shift the way this town thinks about transit, and it begins at places like Esperanza. This is a Duke City gem, let's keep these gears turning. Sincerely, Howie K.

Wow, I wish I had taken my bike here instead of that dud of a place I took my bike to simply…read morebecause it's closer to me. FREE BIKE REPAIR HERE. Yes, you read that correctly. You bring your bike here and they have staff that supply you with parts and instruct you on how to fix it. My friend got about $75 worth of parts, including a seat, chain, and bolts, for free. They have all necessary tools on hand, too. For those of you who work, they are open evenings only and on Sundays although hours are extended in the summer. I already like doing my own car maintenance. Now maybe I can learn how to repair my bike the next time it needs work.

Traveling from California to Dallas and my check engine and battery light came on as I pulled in to…read moreAlbuquerque. I immediately searched for a repair shop and found Lohman. I pulled in 10 minutes to closing time literally with almost no electrical power left. They quickly diagnosed the problem for me and took down my personal and warranty information. They took me to a near by hotel for the night and by the time I returned in the morning they were already half way done with my repairs. They took care of all the warranty approvals and got me back on the road as fast as possible. Thanks guys!!!

I'm sorry, I always try to give the benefit of the doubt. I called because I need a new tire. As…read moresoon as I told the receptionist I needed I tire I was transferred. Someone named Mike answered told him year and bike and what was needed then all goes quiet. I waited for over five minutes asked a couple times if anyone was listening. Nothing!! Problem is not very many places in Albuquerque work on Harleys. Sucks but will have to try them again. I hope as albuquerque grows more motorcycle service shopes will arises

Great service! Called back within 10 minutes of leaving a message. We showed up early and got right…read morein to preview the equipment. Very fair pricing and they delivered our elliptical and helped to set it up. I was very impressed when he cleaned the equipment after setting it up. Works great and we'll definitely recommend to friends who are in the market.

Always has Extremely High Quality Equipment. Extensive inventory & selection! Responds very…read moreQuickly to any inquiries or issues I may have. The pricing vs the quality is highly competitive. I would not go anywhere else for my exercise equipment along with the outstanding service!! Joe and his team are truly on top of their game!!