Chris Taylor and the service team at Two Rivers Ford delivered again at my most recent visit for service. They always greet you with a smile and explain how long your exact service will take. If you choose to wait in the waiting area, they will give you updates on when to expect your car to be finished. The technicians explain in detail what service was performed and if you might be needing a certain other service item in the coming visits. Another 100% satisfied customer!! read more

Their website has a place to set up an appointment for service. I places an appointment and received an email saying Thank you for the inquiry on the 2014 F-150. Give me a moment to check the availability. I will follow up with you in just a minute with a phone call. I wait around for a couple of hours for a phone call that i never receive. Two days later I get a call saying that they don't do appointments and to just bring the truck in when I have time. So I bring my truck in at 7:15 on a Saturday morning to have the oil changed. They tell me it will be two hour wait. I ask about the appointment on their web site and they say they are to busy for appointments. This is the exact opposite reason for not taking appointments. read more

I have always had a very good experience with Two Rivers Ford. I have the unfortunate situation where Ford has a flawed transmission computer module in my 2012 Focus. But that's not this dealership's fault. I have had take my car there several times over the last five years and Two Rivers has always been accommodating. The transmission in my car finally got so bad a few weeks that I thought I was going to have to tow it to the dealership. I let it sit for about 30 minutes and then was able to limp home, and limp to the dealership the next day. When I told the service Dept what happened, the service advisor immediately called and made arrangements for me to get a loaner car. He said it could take a couple days to fix it. They ended up replacing the transmission control model at no cost to me, even though the car had 53k miles on it. (Ford acknowledged the problem and had extended the warrantee for that problem to 75k miles) I have bought my last two cars from Two Rivers and would highly recommend them both as a new car dealership as well as a repair center. read more

It was like I didn't even have to leave home to get oil changed. Felt like I was on vacation and it just got done. One tech Chris M. Really does great work. I would ask for him to do all work. read more

Where do I even begin, I had shopped all over the Nashville area and was so disappointed at the customer service I received. Then I heard Becca talking about John at Two Rivers Ford and called her on the NashFm 103.3 hotline. I was on my way to the studio and made a side trip to Mt. Juliet and boy was I glad I did! I got a call from John on the way and he told me to see Jay when I got there. My lease was up and I needed to trade in my Edge and wanted a new Explorer. Jay was amazing and introduced me to Brent my incredible sales person who took me on a few test drives and showed me everything I wanted to see. I had to get to the studio but told them I would be back, soon! I never felt pressured and knew when I left that I had found a home at Two Rivers Ford. I travel a lot with my radio show that is coast to coast and Jay called to check up on me and I assured him that when I came home in a few weeks I would be there to buy my new car. I had relatives in town and brought them with me to make the purchase. We all went on test drives and I had mentioned to Jay and Brent that we didn't have a lot of time. They made my purchase so easy and quite frankly every person in the building seemed to genuinely care if we were enjoying our experience. We were offered water or soda's and made to feel comfortable. When Jay showed me the numbers I couldn't believe the deal that John and the family at Two Rivers gave me. From the transfer of my Edge, to signing the paperwork with Kenny in finance (INCREDIBLE desktop by the way,) to sitting in my new Explorer and having Brent explain everything I felt part of a family. I haven't been THIS excited about buying a car in years! THIS is how car buying should be and I can't even begin to thank EVERYONE enough. When you walk in the front desk has a smile for you. The sales team treats you with kindness and respect and takes the time to listen to YOUR needs. Two Rivers you have proven that customer service matters and the follow up I have received from Brent and Jay is beyond impressive. Thank you so much for such an amazing experience because it certainly was frustrating for the last month trying to find somebody to work with. I will need another vehicle soon for my wife and you better believe we will start with my new family at Two Rivers Ford. Thank you all again so much. Sincerely, Shawn Parr Host of Nationally Syndicated Nash Nights Live read more

I spoke to Joel at this dealership and I have to say he is one of the most honest stand up guys I have dealt with in a Sales position, wish there were more like him! Transaction went smooth and i'm out of state so that was nice to not have that stress. read more

Wow, just wow. Took my car in for oil change and inspection. A month later I go back because brakes are squealing and apparently the pads were so worn they were metal on metal and ruined my rotors. I guess they didn't bother to check during the inspection. They wanted to charge me for rotors even though it was their fault for it getting that bad because they pencil whipped their inspection. Service manager even had the audacity to lie to me telling me that I had refused to have it inspected. I mean really? Congrats Two Rivers, you just lost a 12 year customer over negligence and a pair of $150 rotors... read more

Charles Moyer is a asset to your company. We drive Ford vehicles because of the great service that Charles provides to us at Two Rivers Ford, Inc. read more

Great price on Michelin tires. Truck rides like new again with tires, new brakes and turned rotors. Completed in the time you said. Good Job! read more

Yes I do like them now so far, but NOT so much at first! My new 2016 car with less than 10 miles on it had a factory defect in the windshield that we did not notice until the day after we purchased it, there were paint chips between the glass, obviously not an easy fix it required a new windshield. After calling and speaking to Chuck, I had to take the car in and have photos made of the window so they could "get it approved" for replacement by Ford, which they did. Here is my very unsatisfied part of this entire ordeal.... when I pulled into the bay there was no other customers around, just 6 dealership guys 3 on my right 3 on my left, one was on the phone (yea that was Chuck) I had to approach them and wait to be recognized, this did not take long but I was accustomed at my old dealership of being approached and asked how can I help you today, clearly I needed to lower my expectations right!? I proceeded to tell him about the clips on the front driver seat that had come off and were just dangling on my less than 100 mile car and that we wanted to spend MORE money on my car by ordering a console for the back, an item I wanted but was not in the car we picked, and last the windshield that had to be replaced for factory flaw. I was shocked when after all this he said do you know who you talked to on the phone because they are the one that needs to help you!?? Really... the person I spoke with was Chuck, that guy on the phone working when I came in... I was told to go to the lounge and wait, wait? sure, they are going to do something to my car today that is great! NO.. that is not what happened. Chuck came to find me in the lounge and told me that they have the photo they need to get the window approved for replacement I proceeded to ask did he tell you about the rest of why I am here? Really? I went over it all again Chuck let me know they would have to order the console and he took my number and called me later that day to go over all that order. So why did I need to wait? I guess for Chuck to get off the phone helping other customers. Nothing was fixed, not sure why the seat could not be addressed but hey, go with the flow. I left and the window was approved my console was in I just needed to find time to go let my car be serviced for 4 hours to get it all done. I asked for Chuck every time I called going forward and we are still not done yet, let me continue. I got in there to do the window and console, each took 2 hours to do so it was a long day. I waited, and every time Chuck came through he always spoke to me and updated me, if not for Chuck there would not be a 3 star on this post, he is the sole reason this is a 3. At long last 4 1/2 hours later Chuck came and brought me my key for my brand new Explorer it was done, "its parked out in the front and you pay at the window for the console". So I proceeded to pay, that was interesting in itself, I will spare you, but we got it done, or did we?? I find my car, yea that took a few minutes but I did find it and looked over the console, very nice, it was worth that add 100% they should order them like that for all those cars because its a nice item to have. Then to check the window... UM there are gaps on this... but what do I know, so I got in and started to drive, you will never guess what happened... Yea those gaps, they leaked air, I could make my windshield whistle at me on the way back to my side of town. Now you must note that Two Rivers did not put the window in, they outsourced that and the company that did it came to them to do it, BUT you have to ask how did they miss the gaps in that window seal when I noticed it, did they look at my car after it was done or just say, well its done, here you go? Anyway, the glass company made it right, they came to ME and saw exactly what I did and said it was a defective window, they were awesome very professional, so polite, totally concerned about my being happy with the work they did on my car, it was awesome and my window is a 47000$ car window job, very pleased with the final outcome and I would use them again. Now what is not right with my new car? remember those seat clips just a swinging in the wind under my seat? Well they did fix them but apparently not good enough because they are really liking to swing, I have to make another long trip to the other side of town to have my seat looked at again. I am positive without a doubt that they can get this right but there needs to be a little motivation and pride in the person that fixes it, dangly clips are not acceptable for this car... until next time... Chuck cant do it all, he needs help if you want happy customers in the service bay! read more

I have a 2013 Ford F-150 with E/B. I bought it at Two Rivers Ford. I live about 35-40 minutes away from dealership but it is well worth the drive have it serviced their. Your service people are great, they get the job down in a timely manor, and if there are any problems they let me know before they do any extras. I would recommend them along with your salespeople to any of my friends. Keep up the great work and thank you for taking care of me and my vehicle. read more

I've always been completely satisfied with the quality of work and expertise at Two Rivers Ford. Recently my 2011 Fusion broke down just outside of the dealership. The repairs were made under Ford's extended warranty program and I was back on the road later that afternoon. The Service Writers are cooperative and friendly! This dealer knows how to please a customer and wants my business again and again. Bob G. read more

The Service Team is attentive and informative and it is clear from my experiences that they strive to make sure that the work is done right and in an efficient way. I make a fairly long drive to get my vehicles serviced at Two Rivers because I know they will stand by their work. read more

The staff is always friendly. The service is quick and fairly priced. I don't feel taken advantage of since I am a woman.

After trying to work a deal for a car at another dealership Two Rivers really stepped up and helped us out! Thank you!!

Beyond pleased with my experience at Two Rivers Ford! My husband and I went in to buy a new SUV this past weekend, and Frank Snipes made the car buying process enjoyable for both of us! He was very personable, honest, and listened carefully to what we were looking for in a vehicle. He showed us several vehicles, making sure we received exactly what we were looking for. He was very detailed when describing the difference between each model, and definitely helped us make the BEST decision for our needs. He worked diligently to get us in and out as quickly as possible. Obviously buying a car is a lengthy process, but Frank made sure we were well taken care of and entertained us while we waited. We will definitely be returning here for our next vehicle purchase in the future! read more

As always, very pleased with the service we received at Two Rivers Ford. Not five minutes after dropping off our vehicle, we received a call stating that they could actually take care of the recalls that were on our vehicle at the same time. Great service, great customer care. No problems with Two Rivers Ford. read more

Well I arrived at 12:30 on Wednesday for my first oil & filter change and rotate on my new Explorer (2nd new car purchased in 12 months from Two Rivers). I was told upfront that it would take 1 1/2 hours which was fine. I ask for a loaner (none available), I asked for a ride home (ok but no one to pick you up in the afternoon) so I sat in the waiting lounge. No coffee in their free coffee pot. Several employees came up for coffee as well but no one would make more. So 2 hours passed and I approached my service advisor to ask the status of my car. Well it was not even on the rack and they still had 3 ahead of me. (although I was the only one in the waiting lounge). So I took my car out. He offered to send me to Hertimage Quick Lane 20 minutes away (Bates Ford in Lebanon is closer). I said no thanks 4 hours already spent on nothing done yet. I understand remodeling but tech shift management is 101 in service. Offering a car or ride when you can't handle the problem might work. No. I had to return the next day and spend an additional two hours of my life at the place I had spent $70,000 in cars in 11 months. At least this time they gave me a ride home and back and I was able to get a few things done in my other car. First service experience was a little flat but I still like the dealership and it's personnel. You need a Quick Lane with 12 stalls at this rate. read more

I brought my last 10 vehicles here. The sales department has always treated me great. The best part of Two Rivers Ford is the world class service department. Mercedes doesn't have anything on them. I know, I owned a 350E and traded it in for a F150 King Ranch after an year. read more

I love Two Rivers Ford Inc. Five years ago I bought my Ford Edge brand new. Best buying experience ever. I was in and out in 30 minutes.

WOW! I have bought many new Fords in my lifetime, the first one in the seventies. My wife and I just bought a 2015 Flex from Mark Seifert at Two Rivers Ford in Mount Juliet, TN. So easy and smooth. No hassle. No wasted time. Great salesman. In and out in record time. Two Rivers Ford made it a great experience. I will return to this dealership and this salesman for all our future automotive needs. Highly recommend this dealership; ask for Mark. read more

My family have been loyal Two Rivers customers for decades, but I hadn't really experienced the service department until this last car. I am continually impressed and pleased at how easy the experience is made for the customers, how swiftly and thorough;y the service is performed, and how reasonable the price is. Plus, while I was waiting for the car, the salesman who sold me the car two years ago stopped by to chat, and REALLY knew who I was! read more

everyone was very nice and polite.steve talked to me before bringing my escape in,,,as my husband is handicaped and needs his scooter to get around.to doctors and hospital.we have a scooter carrier on back of escape.i explained all this to steve,,he told me to drop it offand he would see that i get it back same day..true to his word,,,,a driver pickedme up in 1-hour.everything went great.i am very happy with service at two rivers ford and will continue to get my service done there. read more

Bad experience. Had a 2002 Ranger break down Friday night and towed to Two Rivers. AT 7:00 am Saturday I spoke with the service desk and told them the problem. AT 10:30 I had not received any message from them about what needed to be done. I called back got the story. I was shocked at the price ($350 for the Alternator plus two hours of labor at $140 per hour). I was kind of stuck since the truck would not run so I said go ahead. At 2:30 in the afternoon I had still received no status. They close at 3:00 so I went over there. About the time I got to the dealer I was called and told they did not have the proper pulley for the Alternator and it would be Monday until they could get it.This is of course after having the vehicle ALL DAY. Is anyone else shocked that an Alternator for a 2002 Ford Ranger ended up costing over $600? I have three Fords in my Family and have purchased three different vehicles from Two Rivers over the past 5 years. This is not the first time I have had an issue with costs but this was the worst I have seen it. I am supposed to take my 2015 Explorer back for its first oil change for free. I believe I will skip it and take it to another dealer for service after this. read more

i usually do business with Crown Ford but had a bad experience with them so i started going to Two Rivers Ford. About 3 weeks ago I did take my car to be serviced at Crown Ford and they told me at that time that by the time I have car serviced again that I needed 4 new tires. The cost was going to be around $800. I went online and researched other places to buy tires and came across Rightturn.com and was able to get my tires for $515 , installation included and then I got a $60 rebate on top of that from Ford. They also sent my tires to Two Rivers and we set up an appt for them to be installed. I showed up and the Service person looked confused when I gave him my paperwork and had to go in the back to see if my tires were there. He came back and said they were and it would take about an hour or an hour and a half to do the job. I waited over 2 1/2 hours before they were ready. He had come through the waiting area several times and never said a word to me on the progress, etc. When he did come in he said he was surprised at how fast they got it done. And told me that I just need to pay for the installation. I told him that I had not paid for the tires and the installation was suppose to be included and I was to pay Two Rivers for it all. He had me wait again so he could go back and talk to his Parts Manager about it. He came back in told me I was correct and told the cashier how to ring it up. My only complaint is the wait and them acting like they had never had any transaction like this before. I cannot understand why Rightturn would have an agreement with Two Rivers if all of their service employees aren't aware of it. read more

Took my 2004 Mustang Cobra for a four wheel alignment, tire balancing, and under carriage inspection. I cannot say enough good things about the service experience. I was there first thing in the morning and given an estimate of several hours because there was one ahead of me. They took the car in about an hour later and started the work. The Service advisor came back an hour latter an explained the problem and told me what would be required to repair the rubbing noise in the rear of the car. Then an hour later the Front End Tech took me out to the car on the service rack and explained why he was having so much problem aligning the car, and what he needed to do to solve the problem. He answered my questions, showed me the computer readings and told me what was necessary to get the car aligned. Glen is a very competent technician and he worked very hard to get that car correctly aligned!!! It took five hours and I could see the $ signs flying by. To my great surprise the price was great, the repairs were also great, and it fixed all the problems I was having with the car. I also have my Oil changed and tires rotated when necessary and they do a great job and are fast. read more