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Mt. Juliet, TN

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Car Hunters

2.4 (27 reviews)
Open • 9:00 am - 6:00 pm

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I will make this as brief as possible: Bought a BMW Mini in August 2022 for my 16 year old daughter. It was smoking, which I expressed concern about. The manager, Corey Willis, told me it was because all of the fluids had been changed and it was "burning off excess". Admittedly, I am not a car person, and he offered to sell us a warranty for $1500 that would cover any trouble we had, so we signed. Purchasing process was SUPER EASY and fast! Great, right? We paid $3,500 cash down payment and financed the rest through their recommended credit union. The car kept smoking BADLY. They took it to THEIR MECHANIC and they "fixed" it after having it a full week. Started smoking within a day of picking it up. Took it back to THEIR MECHANIC and they "fixed it" after having it a few weeks. Started smoking within an hour of picking it up. At this point we took it to a third party mechanic, who asked us how long ago we had bought it (at this point it was just under a month), and he asked "can you take it back?? This thing has so many codes on it I wouldn't even know where to start!" We went back to Car Hunters and Corey spoke to the mechanic himself. I mentioned the warranty we got and he made the remark that we didn't want to make a claim so early because they would "know it was pre-existing". To his credit, after some talking and my request, he did agree to let us trade the car for something different which I know he didn't HAVE to do. We finally decided on a 2008 Honda Accord that they got in with low-ish mileage (just under 70K). Test drove it, seemed okay, so we agreed to take it. The dealership agreed to replace the wheel bearings as they were bad, so we got the car around 2 weeks after we purchased it. At this point it had been 2 months since the first purchase (during which time we had been sharing one car). Within two weeks my daughter had gotten stranded on the side of the interstate because the fuel gauge was broken and showed a half tank of gas when it was actually empty, and the car was leaking fluids all over our driveway like crazy. I went back and after weeks and weeks I finally asked Corey to just buy the car back, and thankfully he agreed. To summarize what happened next - he never paid the loan until I harassed him for months to get it done. He wouldn't refund my down payment which he claimed was "in the financing". I told him I walked in and gave him $3,500 in cash and money from financing, so I should leave with no loan and $3,500 in cash. He insisted he "wasn't trying to screw me" and that it was in the financing. He reluctantly wrote me a check for $1,500 but would not give me the other $2,000. Eventually I took him to small claims court (this was a YEAR after this started), we had to come for a second hearing because the judge told him as an LLC he had to have a lawyer. He didnt bother showing up for the second hearing and the judge issued an order for him to return my $2,000 plus $500 for court costs and the payments I had made on the loans while he was stalling. I sent him a message weeks after the hearing asking if he would like to mail the check or for me to pick it up, and got this scathing response from him. I WOULD NOT EVER RECOMMEND ANYONE GO TO THIS DEALERSHIP. I was so disappointed as I do like to support local business, but this Sales Manager clearly has questionable ethics and to respond to me over text in this manner (especially with untrue and unfounded allegations about my personal life??) was entirely uncalled for. I begged him for a year to return my down payment to no avail so I went through the proper channels with all of my evidence showing my effort and our communications to have it decided by a third party. That third party decided I was in the right, and that should be the end of it. BE FOREWARNED if you decide to do business here!

Very rude sales manager
Jonathan G.

Very rude sales manager . Very unprofessional behavior . Cars listed way too high. They also tried to sell me a car that had a rebuilt title. Luckily I caught it or they would of tried to sell a defective car.

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5 years ago

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3 years ago

Told me a car was available. Drove to Nashville from GA just for them to drop communication and sell it without saying a word.

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Wilson County Hyundai

Wilson County Hyundai

(42 reviews)

I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

Wilson County Chevrolet Buick GMC

Wilson County Chevrolet Buick GMC

(74 reviews)

Purchased my GMC from here 3 years ago and had a great experience ever since. Had zero issues with…read moreit until recently and thank goodness it was still covered under warranty and a quick turnaround. Service department has always been kind and courteous. Thanks and see you soon for my next oil change!

We bought my car here in 2023. The initial experience was great. However, it has since then gone…read moredownhill very quickly. We've only ever serviced my car at this dealership. Since we bought my car, we've had numerous issues that they have not been able to fix. They've even caused new issues themselves while working on my car that were not previously there (that they admitted to). I was out a car for 3 days for their mistake and they never bothered to offer to pay for a rental car. As of today, I just found out my transmission went out. This is the third time I had brought it in in the last month telling them something was wrong with it. They were not helpful in the slightest and were less than proactive about trying to fix the issue. Mike in service was incredibly condescending and rude, and I ended up leaving in tears. I knew something was wrong with my car, and he treated me like I was stupid and had me leave without even taking one look at it. It got to the point where I did not feel safe driving my car before they finally told me that I needed a new transmission. Time and time again we have had problems and they will say they're sorry, but not back it up with any kind of action. I am incredibly disappointed in the service they have provided and will not be purchasing my next car from them. We are very loyal Chevy buyers because my father-in-law worked at GM for decades, but we will be finding a new Chevy dealership to purchase our next car from. I expect so much better. You would think they would want to take care of loyal costumers, but it's quite the opposite. I'm still waiting on a manager to call me back from last week...

Frazier Motorcar Company

Frazier Motorcar Company

(6 reviews)

Pulled an auction days early right after I bid an amount at or near the reserve…read more Put the car back up for auction a few days later and refused to answer calls or respond to emails.

The car had been represented as pristine. It wasn't. I could stop there, but let's not…read more I had believed that the price was fair for this car UNTIL (see the photo) the list of repairs needed was sent to me. Asking questions, especially on vintage cars is the only thing one can do remotely. Remember, 6-hour drive to get there. Those pesky questions revealed a car in piss-poor-shape, not pristine. I had made plans to visit and look over the car. No promises were made to purchase, but based on the information I knew at the time, it looked right to buy. So, I reserved a trailer close to the shop in the event I'd buy the car and I'd have it ready to move the car. Funds were made ready, so as not to delay the purchase. That's called consideration. The hotel was reserved because in either event I buy or walk away, I needed to stay the night. The "rug being pulled" was the sudden pulling the car off market. It'd been there available months, listed on eBay and now it's off market. Why? To get the list if repairs done. That's great, who can complain about that unless one had an appointment scheduled to see the car. Which I did. Oh, and you had months to get the car in the shop to repair. Be proactive and not reactive. I don't know what world these people live in, but when a business is "by appointment only" they should either not confirm the appointment if the car is not ready to show or honor the time they have set. I don't know how anyone else feels, but reserving a trailer, filling out all the info, supplying the ID requirements, speaking to the rental place on the phone is time consuming and not time well spent. Making a hotel reservation and planning the route (I-40 was closed at the TN border) also takes time. The transfer of banks funds to be prepared. Then to cancel after all that effort. Yeah, Jeff pissed me off. The lack of consideration for anyone other than himself is appalling. If answers take time, then you get back to the customer and simply state, "we are STILL working on it", verses crickets. How the hell do I know you're actually doing something when it's been days since you've said you'd get back to me. Overall, I was very patient. Even Jeff thanked me for being patient as he had duties to perform at his church. Well, there comes a time when being patient ends. Call me old fashioned or vintage, because I believe in great service, having consideration for others and honesty make a sale. All I need to do is show up and make a decision. The rest is on the seller to make the sale. This business failed on at least two of these beliefs, consistently.

Car Hunters - car_dealers - Updated October 2026

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