My husband and I are really happy with the service and attention we've gotten from Coates! The one…read moreand only thing that prevents me from giving a fifth star is the situation with home warranties. It is inconvenient for them to deal with home warranties, and they aren't very gracious about that. I understand that it takes them extra time. At the same time, I am paying them money (and it will be quite a bit given the problems in the home we just bought), and it is best for my family to be reimbursed as much as possible by our home warranty. We can afford to fix more and hire Coates more when we are reimbursed for approved services. What we love: the men have done good work and have been polite in our home. They don't leave a mess. They answer questions thoroughly and patiently. They have pointed out problems that aren't necessary to fix immediately, but will come up within the next 5 years, and even gave us a written estimate for those repairs so that we can plan for those expenses and not be taken by surprise. They walked me through how to use and maintain plumbing and HVAC systems in our home that we were unfamiliar with (whole house humidifier, whole house water filtration, water softener, well pump, sump pump and drain, etc.) and it was a huge help!

I called because I needed a new water softener. I was told it would cost $49 to have a technician…read morecome out. I explained that the unit needed to be replaced, but they said a technician still needed to assess the situation first. The technician was there for about 15 minutes, confirmed the unit was bad, and wrote up a proposal -- then I was billed an additional $312. None of these additional charges were disclosed to me in advance.

These guys came out within an hour when my basement drains backed up. Knew exactly where the…read moreproblem was, and had it flowing in no time. And with a warranty! I definitely recommend them! Reasonably priced also!

I called Speedy's Drain with quick results. My main sewer drain clogged and sewage backing up into…read morebasement. ugh! Within the hour serviceman ERIC came. Very professional young man! Polite! Courteous too. He ran machine- checked -then ran machine again to make sure all was cleared out. He even replaced cap with proper cap, cleaned and dried the floor. All with a reasonable price too. Definitely would call again! Happy New Years too! Customer- Diane

They've come out and helped me snake out sewer line and removed tree roots from cast iron line!read more

So these guys are great! When my washer drain backed up and decided to flood an entire room, they…read morecame on short notice and took care of the problem. But, a lot of businesses can fix plumbing. I am giving American Sewer Cleaner five stars because the technician that came here cleaned up the mess and straightened everything up very nicely. They have a large coverage area, so you're likely covered if you're anywhere in Genesee County. Definitely recommend.

They came in did a great job even fixing a problem left by another plumber. I had them install a…read moredishwasher after Home Depot installers refused to install. They saved the day and it works great.

This was a terrible interaction all together however, when the technician had to put on boots and…read morecharged me an extra $100 to do so, I was completely outraged. I was quoted $69 and was charged almost $200. This was a terrible experience. I do not recommend this has not been fixed.

Fast, friendly, and fair priced. What more can I say…read more I had a bad clog and was pleasantly surprised that they were willing to come out on a Sunday (with no additional charges). They worked late into the evening, (using the outside clean out) .... Even in a mild rain, just to complete the job. I would recommend them and I will definitely call them the next time I need a plumber.

It saddens me to be giving this company a 2-star rating. This was my experience…read more I needed an electrician to remove a wall fan, venting my kitchen to the outside. I yelped an electrician, and got 5 added quotes from Yelp. Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate. Well, they weren't rated on yelp, and had zero reviews. Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them. They had 5 5-star ratings on google. This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here. So, I decided to give them a try. I called the number given in Darin's response, only to be met with "Hello." It took me aback, and I had to ask twice if I was reaching Burton HVAC. I was, and Darin said he could come straight over! Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week. He could choose his date and time to visit, but it couldn't be Monday. Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar. He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later. On Monday, I received an invoice via text for the services he was going to provide. I've never been billed before meeting the service provider before. And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'. At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call. No one had arrived at that point. At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall. I had not received a phone call or any communication from Burton HVAC at this point. I texted Darin and said "Weren't you supposed to be at my house at 1pm today?" His response was "Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on." Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me! He then stated that he would just come over himself to do the work. I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house. I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm. Darin then asked if I would like to be kept in the loop, and I told him "Yes! Please let me know what is going on." Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC. At 6:24pm Darin texted. It read "Okay if it's not too late I'll be heading your way. That will put me there at about 7:30" My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done. I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him "We'll be here." And he responded with "On my way!" Well, as you can guess, 7:30pm came and went without word from Darin. At 8:04pm, Darin texted "I'm about 5 minutes away." He arrived by about 8:15pm... for a 1pm appointment. Darin and his co-worker were very nice. They were obviously having a long day, but still trying to do the best job they could. I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians. They worked really hard to remove the fan from the wall of my house. It was in there good. Then, they just cut and capped the live electrical wires and dropped them in the wall of my house! An electrician would have known that doing that is a violation of building codes. My husband knew it, but at the time, I did not. Anyway, the two gentlemen both worked hard while at my house. The fan is removed. They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly. After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there. After their visit, there is now no power to that receptacle. We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave. I feel Darin bit off more than he could chew with my job. He needed to send an electrician & if one wasn't available, he should have rescheduled. Or perhaps he should have never quoted my job in the first place.

Great job fixing our central air conditioner. Thanks again! Not to mention on such short notice…read more Really appreciate the help and the expertise. We needed a part and they had it on the truck!

Installed a small duct high velocity air conditioning system in my 1927 Tutor Revival House. Great…read morecrew who were very careful and knowledgable. Every room upstairs and down is within two degrees of each other which really amazes me.

We had problems with our hybrid water heater that was still under warranty. The manufacturer…read moresuggested P&H as a good service company so I asked them to come out. To make a long story short, P&H was great. We had a electronics mystery problem and it took a few trials to figure out what was going wrong but P&H stuck with us through it all. From Ashley, the scheduler/phone person to Pete and John, and even including P&H's owner...they all were very supportive in seeing this issue through, even though we were a first-time customer.. We are so appreciative. This family owned company will be our first choice for any future needs we have.

VERY honest and knowledgeable! They scheduled us in two days…read morefor a non emergency. And didn't beat around the bush about the chances of the repair lasting on my old refrigerator.

Matt was amazing! He was able to arrive early, he was very informative and he fixed my AC during a…read more95 degree heatwave! Also, it cost less than I expected. Thanks so much!!!