Really good experience using Alpha Appliance Repair. It's been a long time since I needed an…read moreappliance service person at the house, so looking at Yelp, Alpha had really strong reviews, so I went with 'em. Our washer needed a new drain pump, and I also thought the drain hose was full of gunk enough to go ahead and change out as well (since the machine was getting opened up already). He didn't have a hose on hand, but made a second trip (without charging extra for the additional drive) and got it all taken care of for a reasonable price. A nice guy, quick enough, no problems, washer works good again. Recommended.

Same day response to phone call about refrigerator problem, fast diagnosis and quote, parts…read moreordered, delivered and installed on time. Super experience.

I wrote a review yesterday, but, somehow, it failed to get posted…read more - 1st visit - I was given everything they would do for the price I was quoted. - Check hoses and icemaker--if icemaker was broken beyond repair, they would replace it - When finished they would put everything back where it belonged and clean up. After several hours, they came up to my desk, advised me that they were finished and asked if they could have copper tubing he replaced. I went back to see the kitchen and NOTHING had been cleaned and there was water all over the floor. Myself and a co-worker cleaned it up. I was told to give it 24-48 hrs for ice to be made. The following morning the icemaker started smoking so we unplugged it and called them. Another man came out and fixed whatever was smoking and told me to call if it didn't make ice and he would replace it. It barely makes small cubes so I tried calling, never received a call back. Texted and never received a response back to that either.

Our refrigerator had stopped working and we were in desperate need of getting it fixed. Steve came…read moreout fast and diagnosed the problem. He got us back up and running within a few hours. He kept me totally up to date on what the symptoms were and expected repair costs. On top of that needed repair, I had purchased a replacement ice maker which hadn't worked for a while and he replaced it - no extra charge. Overall, it was an excellent experience and I would highly recommend his company to anyone who needs appliance services.

Point of initial communication! The customer service rings suburb!! Jacob is a professional who…read moredisplays trust and transparency! Many people can get a job done, but to have someone you can trust to do it makes a huge difference! I recommend his services hands down! And his rates are also fair!

Our dishwasher was on the fritz so I sent a Yelp message, and these guys responded super promptly…read moreand got me on the calendar quickly - I actually had to move the appointment to a later time than they suggested because I was busy. Jacob gave clear instructions on troubleshooting and came back a few days later to check for leaks - then when he arrived, he told us it seemed like a random overflow issue and said no parts needed to be replaced. It would have been very easy for him to charge us for a part and I'd never know the difference! Our service fee would go toward a repair in the next three months if it does turn out something is leaking. He was professional, communicative, and very sweet with my dogs!

Beware using this company, they are not honest upfront. I waited all day for the repair tech to…read morecome to receive a call of a late arrival 30 minutes just before the last time of arrival. I had to call again for ETA still arriving late. Upon arrival the tech diagnosed the problem within 5 minutes and said he would be back with the part. An hour and a half later I called for ETA of the return to fix the appliance to find out he was doing other jobs and still had to get the part and arrival for the repair would be another hour!

The sales people are amazing here, but the buck ends there. There was a lack of communication that…read morecertain parts would not come with these luxury appliances. Additionally, delivery terms were vague as well causing some issues. When we finally got our appliances delivered, our $3k plus fridge had a rust spot on the front left door and a dent on the right front door. We were told an additional $70 to have them bring the fridge into our home? The $40 delivery we paid was just to drop it in our garage. Who does that? The thing was so complex it took the professional an hour and a half to take it apart and put it back together. I can only imagine how long it would've taken me not knowing what I was doing. Was told by the sales people the replacement door would be shipped in two days but got a call from the manufacturer and they said they have to order it and it will take 6-8 weeks for the upper left door to come in? Im glad it's only a cosmetic defect and not an actual hardware. The dishwasher also didn't come with hoses. Those cost extra. Actually, nothing came with what it needed to be operable. We were not told that at the time of the sale. This delayed installation on the dishwasher, cooktop, hood vent, microwave, and wall oven. You'd think for the amount you are paying for luxury appliances these things would come with it. Lame.

Do NOT use this guy. He works for a roofing company and the whole time told me that he doesn't make…read moremuch money off of repairing appliances. I found out how he tries to make up for that. He charged me over $1k on two aftermarket parts for an ice maker which he never got working and then ghosted us when we tried to get him to fix it. He never really knew what was wrong with it. Just kept replacing parts. We got a "real" repairman and was told about the aftermarket parts. When I asked for a refund, he said he would and then never did. Not only can he not fix anything - you can't trust him. He talks a big game about being a man of his word, but he's far from it.

Can't say enough good things about this company. They came out the day I needed them and they were…read moreknowledgeable and professional. And they stood by their work and were so reasonably priced in an economy where you worry about everyone trying to charge you way too much, but they didn't! I'm really glad I found them and will be using them for All my appliances.

Great experience the washer is over 13 years old so instead of replacing the drainage I am buying a…read morenew one!

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Hurst-Euless-Bedford you can trust that our expert technicians will take pride in the cleanliness of their work. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always guarantee our work. Backed by the Neighborly Done Right Promise®, your satisfaction is our guarantee. Call us today for all your appliance repair service needs!

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Wife scheduled maintenance on washing machine. Was told to try it out for a couple of days and if…read moreanything was still wrong to reach back out. My wife reached back out several times since, it has been a week, and we have been ghosted.

The best when it came to helping us diagnose our problem and ultimately helped us replace our…read morewasher. A thousand thanks!!!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Wade came to my rescue on a refrigerator I bought that didn't work properly. It was a pre owned…read morethat I had moved by a couple of guys with a truck He diagnosed the problem that the doors were not reinstalled properly. So a fix that was $75.00 instead of $700.00 job. I highly recommend these folks. Thanks, Wade.

The tech came and was on time and fixed the problem, even though it was a very simple problem and…read moregave me pointers on possible future issues. I would highly used them again for any repairs!!