Really good experience using Alpha Appliance Repair. It's been a long time since I needed an…read moreappliance service person at the house, so looking at Yelp, Alpha had really strong reviews, so I went with 'em. Our washer needed a new drain pump, and I also thought the drain hose was full of gunk enough to go ahead and change out as well (since the machine was getting opened up already). He didn't have a hose on hand, but made a second trip (without charging extra for the additional drive) and got it all taken care of for a reasonable price. A nice guy, quick enough, no problems, washer works good again. Recommended.

Amazing quality service on my fridge. Quick to arrive, diagnose the issue and recommend 2 repair…read moreoptions. Communication was very good. Returned quickly with the part and had us back and running in 45 min. Very meticulous and thorough on the clean up. I'd highly recommend Kyle for any future service.

Our refrigerator had stopped working and we were in desperate need of getting it fixed. Steve came…read moreout fast and diagnosed the problem. He got us back up and running within a few hours. He kept me totally up to date on what the symptoms were and expected repair costs. On top of that needed repair, I had purchased a replacement ice maker which hadn't worked for a while and he replaced it - no extra charge. Overall, it was an excellent experience and I would highly recommend his company to anyone who needs appliance services.

I wrote a review yesterday, but, somehow, it failed to get posted…read more - 1st visit - I was given everything they would do for the price I was quoted. - Check hoses and icemaker--if icemaker was broken beyond repair, they would replace it - When finished they would put everything back where it belonged and clean up. After several hours, they came up to my desk, advised me that they were finished and asked if they could have copper tubing he replaced. I went back to see the kitchen and NOTHING had been cleaned and there was water all over the floor. Myself and a co-worker cleaned it up. I was told to give it 24-48 hrs for ice to be made. The following morning the icemaker started smoking so we unplugged it and called them. Another man came out and fixed whatever was smoking and told me to call if it didn't make ice and he would replace it. It barely makes small cubes so I tried calling, never received a call back. Texted and never received a response back to that either.

Our dishwasher was on the fritz so I sent a Yelp message, and these guys responded super promptly…read moreand got me on the calendar quickly - I actually had to move the appointment to a later time than they suggested because I was busy. Jacob gave clear instructions on troubleshooting and came back a few days later to check for leaks - then when he arrived, he told us it seemed like a random overflow issue and said no parts needed to be replaced. It would have been very easy for him to charge us for a part and I'd never know the difference! Our service fee would go toward a repair in the next three months if it does turn out something is leaking. He was professional, communicative, and very sweet with my dogs!

Can't say enough about the ease and cost of this service. From Maria on the scheduling/technician…read morestatus to Jacob being extremely timely and quick to fix our dryer. He was knowledgeable and did a great job. He went above and beyond cleaning the inside of our dryer while he was in there and leaving no trace behind. Highly recommend!

Beware using this company, they are not honest upfront. I waited all day for the repair tech to…read morecome to receive a call of a late arrival 30 minutes just before the last time of arrival. I had to call again for ETA still arriving late. Upon arrival the tech diagnosed the problem within 5 minutes and said he would be back with the part. An hour and a half later I called for ETA of the return to fix the appliance to find out he was doing other jobs and still had to get the part and arrival for the repair would be another hour!

The sales people are amazing here, but the buck ends there. There was a lack of communication that…read morecertain parts would not come with these luxury appliances. Additionally, delivery terms were vague as well causing some issues. When we finally got our appliances delivered, our $3k plus fridge had a rust spot on the front left door and a dent on the right front door. We were told an additional $70 to have them bring the fridge into our home? The $40 delivery we paid was just to drop it in our garage. Who does that? The thing was so complex it took the professional an hour and a half to take it apart and put it back together. I can only imagine how long it would've taken me not knowing what I was doing. Was told by the sales people the replacement door would be shipped in two days but got a call from the manufacturer and they said they have to order it and it will take 6-8 weeks for the upper left door to come in? Im glad it's only a cosmetic defect and not an actual hardware. The dishwasher also didn't come with hoses. Those cost extra. Actually, nothing came with what it needed to be operable. We were not told that at the time of the sale. This delayed installation on the dishwasher, cooktop, hood vent, microwave, and wall oven. You'd think for the amount you are paying for luxury appliances these things would come with it. Lame.

Do NOT use this guy. He works for a roofing company and the whole time told me that he doesn't make…read moremuch money off of repairing appliances. I found out how he tries to make up for that. He charged me over $1k on two aftermarket parts for an ice maker which he never got working and then ghosted us when we tried to get him to fix it. He never really knew what was wrong with it. Just kept replacing parts. We got a "real" repairman and was told about the aftermarket parts. When I asked for a refund, he said he would and then never did. Not only can he not fix anything - you can't trust him. He talks a big game about being a man of his word, but he's far from it.

Can't say enough good things about this company. They came out the day I needed them and they were…read moreknowledgeable and professional. And they stood by their work and were so reasonably priced in an economy where you worry about everyone trying to charge you way too much, but they didn't! I'm really glad I found them and will be using them for All my appliances.

They were great! Calvin came out the day I called to fix my washer. It needed a new belt so he came…read moreback the very next day and fixed it! He is very professional and also very nice. I would highly recommend them!!

Great experience the washer is over 13 years old so instead of replacing the drainage I am buying a…read morenew one!

My wife and I have used Walt's since 1973. As our family grew and we…read moreneeded new appliances or ones fixed, we always returned to them. They have always put honesty and integrity up front. I believe that's called "Customer service". They have fair prices and I trust them.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Absolutely superb expert. Fairly priced and always completes successful repairs. We will use Vlad…read morefor every project in the future and we have referred him to our friends. He's that professional.

Great overall experience. Quick same day arrival with upfront pricing. Detailed review of issue and…read morehad to order extra parts. Followed up to keep me updated with progress and quickly came to resolve once parts arrived. Would definitely recommend and use again for any issues.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

They were on time and there was no guessing when it comes to communication. We felt like we were…read morethere only clients and that our needs were most important. He took his time to identify the real problem, not the problem I THOUGHT it was. He was thorough and very honest. I would definitely call them again. It was a wonderful experience.

Wade came to my rescue on a refrigerator I bought that didn't work properly. It was a pre owned…read morethat I had moved by a couple of guys with a truck He diagnosed the problem that the doors were not reinstalled properly. So a fix that was $75.00 instead of $700.00 job. I highly recommend these folks. Thanks, Wade.