Had a whirlpool refrigerator stop working and Whirlpool handed the repair over to Guinco, they made 2 trips one to diagnose and one to repair. If you have a choice request Alhandero He is very knowledgeable on refrigeration systems and did an excellent job replacing the compressor and accessories, I highly recommend him He is both efficient and neat. read more

Juan was very prompt and friendly. Explaining everything simply before proceeding with any repairs.

I've called on the Guinco twice now. They've been fast, efficient, and always helpful. Technicians made repairs, as expected, but also correct or advise on issues that should be addressed to prevent other damages. I recommend to all and will call upon them as needed also. read more

I purchased an expensive new Maytag dryer. Less than 4 weeks after delivery of the dryer, there was an error message for service on the display. When I contacted Maytag service, I was connected to Guinco. The earliest Guinco could come service the dryer was 2 weeks out. On the Friday before Guinco was scheduled to arrive on Monday, Guinco contacted me and told me they needed to reschedule as a part they needed had not arrived. On the day Guinco was scheduled to arrive, I received a message that the service rep would be late. About 30 minutes after the service rep supposedly fixed the problem, I received the same error message on my dryer. When I called Guinco and requested the service rep return, I was told it will be another week before the service rep can come back. Very Poor Service! read more

On July 16, 2026 Curtis arrived at my home to repair my Whirlpool washer. It was not balancing out at any cycle. Curtis arrived promptly and with the parts to repair my machine. He was meticulous in his actions toward my home and his work. If I could give him 10 stars that is exactly what he would receive. The world needs more men like Curtis. He diagnosed the problem and repaired it within 30 minutes. All of this work was done under my extended warranty. read more

Ok let me tell you when my technician Neil came in with parts in his hands I knew I was working with the right company. Neil was my technician!!! He knows what he is doing and passed on information I didn't even know about my laundry detergent! Do not going anywhere else this company knows how to treat their customers!! Thank you Neil!! read more

Zac was great! He was friendly, efficient and was helpful in explaining what the problem was. He also gave good recommendations of what products to use in the dishwasher. read more

I purchased a new Maytag washing machine in December, and the lid lock mechanism failed in February. I scheduled service with Guinco and was given a service window of 10:00 a.m. to 1:00 p.m., one week out from my initial call. I used PTO to be home for the appointment. When no one arrived by 1:00 p.m., I called the office and was told the technician would be a couple more hours. At 3:00 p.m., after still no arrival, I called again and was told they didn't know what was going on. The technician finally showed up after 4:00 p.m., and did not have the correct part to complete the repair. The lack of communication, poor scheduling, and failure to bring the required part made this an extremely frustrating experience. Based on this experience, I would not recommend using Guinco for appliance repairs. read more

Rafael - was great. Very polite, efficient and did a great job checking my dryer and washer. Have used Guinco in the past and will continue to do so. read more

The service was easy to schedule. Curtis was very professional, timely and nice. He explained the issues clearly. He actually had most of what was needed on his truck but had to order one thing. He got that quickly and came back in a couple days. Works great now! read more

zac was great, fast and fixed in no time! highly recommend! I had problems with the machine within the same week of purchasing and Zac came by within a couple days and we are fixed! read more

We have a 5-year-old under-counter ice maker that quit producing ice so I called Guinco who I have used in the past. They charge $145 to come out for a service call. They were unable to fix the machine but I still got charged. Now it's back to shopping for a new ice maker. Not cheap! read more

Guinco Service Appliance Repair - Coming to repair the ice machine - Appliances & Repair Near Me - Richland Hills, Texas

Zachary P. was professional and respectful. Great service and communication. Don M. read more

Five STAR service. Thank you. Technicians did superior repair and explanation of issue. Mahalo!

Great service all around! The repairman was helpful in explaining the repair and he was timely and professional.

This company is full of really nice people. They come as quickly as parts availability allows. Justin is very capable, pleasant and professional. We will always use Guinco and gladly recommend them. read more

Appointment scheduling was amazing. Technician was very courteous and quite professional. I highly recommend Guinco for appliance repair.

If I could give this place zero stars, I would. We have been without an oven for over a week and the only thing this so-called company has done was come out and take a picture of the model number which we provided them three times!!!! THREE TIMES. Following their lack of ability to communicate, they canceled our appointment four times!! One excuse after another. As expected, we were extremely frustrated and shared our frustration with a simple little receptionist who called to cancel our appointment ...she ran to her supervisor crying because she was unable to provide appropriate customer service and they said they will not fix our oven!!! After wasting over a week of our time without an oven!! WHAT A JOKE!! read more

Tai is the best - so professional and friendly!! He serviced both our ice maker and our dishwasher and completed the work completely and in a timely manner. Plus he's a wonderful young man! read more

Would be 5 stars, but I am giving them 1 star for negligent and shady practices. Our out of warranty kitchen aid refrigerator stopped working in October 2024. Guinco came out after I scheduled through Kitchenaid's website. They came out, told us it was a fan that was under a special extended warranty (I'm guessing due to a known faulty issue) and they fixed the issue promptly. Everything was great. Fast forward a couple of months and it stopped working. Same issue so we scheduled Guinco, through kitchenaid's website, again. A different guy came out and explained that the special warranty part was a 2 part replacement, and he could see that the first guy didn't replace the problematic control panel that was causing the fan to malfunction and go out. He called kitchen aid and they said it wasn't covered because we already used the warranty. We had to pay almost $1000 for the service call, parts and labor. If the first guy didn't replace one of the parts required that was causing the fan to go out, and causing us to lose our warranty, it doesn't seem correct that we were on the hook for their mistake. I'm guessing they got paid for the full warranty repair (requiring 2 parts to be replaced), but only fixed half the issue by replacing 1 part. Sounds like made a profit from the first repair. Then they got paid again - by us - because they didn't repair it correctly the first time. If I am able to recover my money, then they deserve 5 stars because they are prompt, efficient and nice. PS: make sure you lay something down for them because they don't use board or cloths and scratched our wood floors. Not my main complaint, but others might not want damaged floors. read more

Our less than two year old Whirlpool 2 in 1 washing machine began making a metal on metal grinding noice and wouldn't wash clothes. One call to Guinco and they scheduled our repair one week out. Come that week and the service man showed up at the appointed time. Talon H. is very knowledgeable about the cause and repair of our Whirlpool washer. He fixed it in short time Did a couple of towels that were in the washer just to make sure it was working properly. Great service, Greta Serviceman, one happy customer. 5 Stars from us in Greenville, Texas read more

A Guinco tech repaired our Maytag washer under a Maytag authorized service plan on 6/30/25. At the time I thought he did a good job. Last week I noticed the top cap of the washer was not reattached to the base. When I called Guinco on 8/7/25 to ask that they come out and reattach the cap, they did not return my call. I called again today (8/14/25) and was told since it had been a little more than a month, they would require a new service request to come out and fix their mistake. The Guinco rep I spoke with said this came from her supervisor. It was a Guinco mistake to not reattach the cap, but they refused to come out unless they got paid a second time to fix their mistake. read more

We have used Guinco repair three times in the last year for continuous issues with our ice maker. It's a Whirlpool side-by-side with the freezer drawer on the bottom but the ice maker with ice & water dispenser up top. Anyhow Jeremy White has been the technician each visit and I have been very pleased with the service provided. Highly satisfied with the ease of scheduling, good communication and prompt/on-time arrival for appointments. Each time Jeremy has spent the time to troubleshoot the issue and been able to get our ice maker working again. read more

When the service tech was here, he indicated that he couldn't install all of the new rollers for our gas dryer. He installed two new ones and left two of the old (but still functional) rollers in place, due to the difficulty in reaching the old rollers. When he finished the service call, I noticed that the invoice did not reflect the above information, specifically that the warranty for the new rollers also covered the old rollers, even though the tech said it would. Despite 3 separate calls to the office, I have yet to receive an updated invoice reflecting the warranty on this service call. This was dramatically worse of an experience than we expected. read more

Samuel from Guinco Service Appliance Repair came to service all of our new appliances to make sure they were working properly. We had a few minor concerns. Samuel was very knowledgeable about all of the appliances and answered all of our concerns. Samuel was very professional and respectful of our home. Samuel was the best!! read more

Only authorized Whirlpool Warranty Company in my area. Only one technician to service my area. Rescheduled on their end twice. Tries to blame customer for their inability to give timely service. Still have a malfunctioning dryer with no hope for resolution in sight. read more

In January [you do the Math], a Guinco technician came to our home to replace a broken oven door spring. In the process, the technician dropped the door and broke it. Guinco hasn't found a replacement door and has now gone silent. We have called many times to ask for the status of a repair or replacement, but we've getting brushed off without a solution. My partner has written a letter to the company's president, Jeff Guinn (who didn't even care to respond). Yet, we're still without a working oven for all this time. This is some astonishingly poor customer service, and we've been contemplating taking legal actions! For your own good, stay away from these guys! read more

Jose M came out and repaired the screen on our Whirlpool double oven. It went out after only about 4 uses within a one year time frame. He was super helpful with tips and tricks on how to best utilize the products so they perform well and he also helped us out with an extended warranty. Normally I turn those down but after hearing him out, it honestly doesn't make sense not to do it especially on this oven that has a digital control screen. The extended warranties can be cancelled any time and it's no contract. I would highly recommend the extended warranties and Jose M at Guinco. read more

I called GUINCO and spoke with customer service. I told her my issue and how important it was to get this appliance fixed as soon as possible. Outstanding people. I am glad I chose GUINCO for my extended warranty. Thank you so much for your service and support! read more

Hello ALL ! WoW ! What a great repair we just had done by young, smart, and skilled technician! His name is John J___ with Guinco out of Phx/Mesa Arizona. John came on Wedn 8/21, he listened to us and did his on assessment. Then he got our Upright Whirlpool refrigerator running, thank God. Then John ordered the parts on the spot and then was right back early on Monday morning 8/26 to make the needed repairs for the long term. John was polite, professional and patient, as we kept talking to him. lol John maintained his complete focus on our repairs, give us insights to our refrigerator etc. What a great job done by John J. ! Congrats to Guinco for having John J as one of their valued employees. Thank you John J. We will only ask for YOU in the future! The Thomas's Mesa AZ 8-26-2024 read more

Randall was not only professional but super informative and patient when it came to fixing our stove. Thank you so much again Randall!

Zac & Guinco were great! Easy scheduling, and quick response and repair. Highly recommend.

On time professional. Calibrated our oven and replaced oven light as well. Highly recommend this company.

Justin was extremely friendly and courteous. he was very knowledgeable in finding the problem with my whirlpool refrigerator ice maker. He was on time and cleaned up after himself. I will call Guinco for any of my appliances as they offer a year warranty on the appliance and the part they replace for a year. It was a pleasure having Justin for our technician! Donna Coppola read more

Terrible service. Tech has come out 3 times, including today, on a Whirlpool washer that is still under warranty. Whirlpool Customer Service was the one that set up the initial service call with Guinco on Wednesday, November 11. It went from bad to worse today when the tech that came out yesterday did something that caused water to leak from washer which I found out this morning. See pic attached. She came out again today to look at it and claimed it was not of her doing and asked me to call a plumber instead. This is the same tech that came out yesterday and claimed the circuit board sent to them was the wrong part and thus we have to wait another week for the correct part and hopefully get it fixed this time. She was always blaming the issue on something or someone else and not claiming any responsibility for her actions which is quite disturbing to me. I just called 480-536-9001 and left a message for a Supervisor to call me and also request another tech to finish what still has not been remedied. I had requested for the owner, Jeff Guinn, but apparently he was not available. read more

Guinco Service Appliance Repair - This is what I saw today coming from what it appeared is the washer. - Appliances & Repair Near Me - Richland Hills, Texas

We called GUINCO when our Whirlpool oven quit working. They were very courteous & able to set up the appointment for the next day. They texted us a 3 hour window when the tech would arrive. Justin arrived right on time & was very proficient & nice. He asked us several questions & was able to determine we needed a new thermal fuse. He had the part with him, & replaced it quickly. He then advised us about not opening the oven door to let it cool down. He also told us how to clean the oven without using the self clean setting. We appreciated his advice. He is an excellent tech, & went above and beyond for us. While all prices seem high to us now, we were very glad not to have to replace the oven! Thank you, Justin! read more

Guinco is a third party repair company. I have a 5 year warranty. They had no clue why they were supposed to fix my refrigerator. They wanted money upfront before they would do anything. The lady named Hope was absolutely no help. read more

This was my first time using Guinco. I was very happy with them. My oven stopped working and they sent Tai to take a look at it. He quickly identified the issue was that my heating element had gone out. He ordered a new one. Once it arrived, he came back and installed it. He was quick and efficient on both trips. I will definitely use them again when I need an appliance repair. I highly recommend them! read more

After spending $367.00 on a Dryer repair, the Dryer worked for only one load. After which it stopped working again with the same problem. This was a waste of time and money. Guinco does not stand behind their work. read more

Had to get my new dishwasher repaired. Samuel was great! He explained everything to me and was fast, friendly, and professional.