Twisted Glass
WARNING: DO NOT book a class with Twisted Glass. You WILL be ripped off. London is completely dishonest and a terrible person to do business with.
My husband, Brandon Nafikov, has already left a review, but I want to add more detail to his review as well as screen shots and respond to the LIES that were commented by the owner on my husbands' review.
On January 25, 2025, my husband booked a Valentine's Day class to surprise me for Valentine's Day. My husband Zelle'd London $200 to the phone number in which he was making contact with us.
London called my husband the day before our appointment to reschedule due to a gas leak. My husband told London we would let him know when we could attend a different class after talking with me. Although we were bummed, we understood that things happen that are out of our control sometimes. We unfortunately had to figure out new Valentine's Day plans the night before as London did not reach out to my husband to reschedule until about 5 PM on February 13th. Despite this, we decided to go a head and reschedule our appointment anyways. Our rescheduled appointment was now for February 28th. We drove about 2 hours away to our appointment on February 28th just to see that the doors were locked and had a notice taped to the front door that the locks had been changed due to non-payment. My husband called London to which he did not answer and then texted him after receiving no response. London texted back saying he had been in the hospital and forgot to reschedule us (for the second time). At this point, we had already been rescheduled and drove 2 hours away to attend the class just for the doors to be locked. We just wanted our money back and no longer wanted to attend a class, so we asked for a refund. London gave us the run around saying he could get us a refund in 2 business days although my husband Zelle'd his personal account attached to the phone number he had been contacting us through. A week passed and we still had not received the refund, so my husband reached back out on March 11th. London responded on March 12th saying they would reopen the following day and he would personally be reaching out. They next day (March 13th) came and went and we did not hear a word from London. On March 14th, my husband called the shop during business hours and asked to speak to London, but was told he was not there and that he would probably be in around 7 PM that night. My husband again texted London asking for an update to which we have NEVER GOTTEN A RESPONSE BACK.
The twisted glass owner responded to my husbands review making excuses, called my husband childish, and "shamed" him for leaving an HONEST REVIEW. They STILL have NOT refunded us as of April 5, 2025 like their response stated and they DID NOT offer us free classes like their response stated. They are COMPLETELY DISHONEST.
The only person to be shamed here is London as he not only STOLE money from us at this point, but has LIED to save face when an honest review was made. "Tisk, tisk."
AND to add, we found two other reviews with the same experience as us. read more