Tim has always been straight with me and very helpful. I can recommend him without any hesitation…read more I have a high respect for him and his recommendations.

I needed my very old well pump to be repaired. It's been "repaired" a ton of times and it has…read morealways been sooo expensive. I called them and they returned my call promptly, arrived the next day. They replaced my gauge and cleaned the pressure switch and even replaced my water filter. They cost me a 1/3 of what the other companies charged me for this same service. I will never use anyone else but Tim's team! Thank you so much!

These guys are very professional and their work is amazing!…read more They arrive on time and are really great at explaining what's going on. They are also neat and and leave your place clean and tidy after their service. They are worth it and I will be using them again if needed. You get a high value and service with these guys and I recommend using them.

Awesome family business with an emphasis on customer care. Water is smooth and tastes great. Better…read moreprices than the local competitors as well.

In March of 2023, I woke up to no running water. I called my plumber who recommended Steven…read moreWoodstead of Better Water Well Systems. Steven was very responsive at first and it was determined that I needed a new well pump. Since having my pump replaced, I have had nothing but issues costing me thousands of dollars in addition to the $6K Steven charged me to replace the pump. Since installing the new pump, there is a loud banging when your run any water in the house. The time and day is random, however I had my plumber come in to 'shore up the pipes' in my basement. That required drilling large holes every 2 feet running the length of my basement ceiling. That was an additional $2K. My water filter collects unusual amounts of iron and sediment now, requiring me to change my filter every 3-4 weeks, as opposed to 3 months with the old well pump. Steven has not been back to my house and I have called the office numerous times. I believe Steven replaced my old pump with a stronger pump that does not do well with my house. I did not have water issues before Steven botched this job. I STRONGLY RECOMMEND not allowing this company to do work in your house. I am still dealing with issues today which I can't seem to solve.

7:00AM - Woke up to no water. 7:30AM Called and a afterhours person answered on second ring, asked…read moreif it was an emergency, I said yes, she said she'd call dispatch and get a tech out. 8:00AM Bob called (I believe the owner) and I explained what was going on (no water, no pressure, pump not resetting, I had power). He said someone will be out within the hour. 8:45AM - Techs arrived, very friendly, wearing masks for COVID, diagnosed the problem (the device that controls the flow from the pump to the tank was shorted out), they replaced it. 9:30AM - I have water! I've been dealing with Better Water Well Systems since I moved to Pound Ridge in 2007. They are they ONLY place to call to service, diagnose issues and fix problems related to water pump and wells. Always quick, efficient and professional. Regular plumbers have no clue when it comes to water wells... I made that mistake one time. Never again. Always call Better Water Wells.

I have used this company several times with no disappointment. Ownership has changed hands not long…read moreago. The woman I spoke with was polite and helpful. The new owner Jeff was able to come out that week and handed everything in a timely manner.

I have used Middlebury Septic since we moved into our home in 2016 and Mike had provided us awesome…read moreservice. Fast forward to today and our dog sitter noticing our downstairs bathroom toilet not flushing, I'm in Australia for work and there is the whole time difference issue, well the new owner Jeff returned my call and went to my home in the dark a fixed the issue which was a clogged filter. That kind of piece of mind is invaluable, what great service! Thank you!

Everything went well! (No pun intended)…read moreThey arrived, found the well's location, brought in the equipment and went to work. Within hours they completed a formidable operation, cleaned up and were gone leaving me with fresh running water and working well.

Ok maybe I spoke too soon. Makes me sad because Alex was really great. After his visit Wednesday…read moreour toilets and faucets got worse. The hot water tank started leaking heavily and we ended up with no hot water. We called this company repeatedly on their EMERGENCY line and never got a response. After several days of no hit water they answered on Sunday to say they were too busy. Why can't you return a call to tell us that? So they said they'd be out Monday morning early since we haven't had hot water and we have children. Monday morning they call to cancel. WHAT? I mean this is what I was talking about with contractors in the first post. Thank you for letting days pass without calling back and for putting g us in a terrible position waiting for you. Now we are back to square one with an even worse water problem. I mean come on. Where is the customer service anymore.

Excellent dedicated professional technicians. company stands by their work and could not be nicer…read moreto deal with.

We had a frozen intake pipe from our submersible well pump. Travis and Chris did an incredible job…read morefinding where the pipe came into the house and were able to get the water flowing again Apart. Barlow is the best!!! John and Nadine Savage

These guys are LIFESAVERS. On three seperate occasions they come out to my very old house and…read moreresolved difficult septic issues on short notice. Each time, they charged me far less than I would have expected given the level of effort they put in to giving me some piece of mind back. My house is over 100 years old and the septic system isn't much newer, yet they have always been able to fix clogs and determine what the root cause was each time. Once it was a broken pipe, once it was the outflow of the tank that was blocked, and once it was just a simple clog from too much paper of the wrong sort. They are extremely courteous and very knowledgeable about these systems. I wouldn't hesitate for even a second to recommend them to anyone else dealing with a very old septic system.

We ordered septic pumping and repair service from J.A. Epifano recently. They did an excellent job…read morefor us. Their response time was quick, people were nice, service was very good, price was reasonable. Thanks a lot for their good job.

We were very impressed. They provided prompt , efficient and courteous service. We'll definitely…read moreuse them again.

Professional, promises kept, prompt and on-time, service expectations exceeded, price was about…read morehalf what I've been paying. After having my sewer line run by Rotor-Rooter several times over the past 30 years, each time in response to a recurring backup, I decided to try the local company, United Sewer & Drain Cleaning. The last straw came a year ago when the Rooter guy came out for a backup and told me it was probably just a momentary clog and sold me a jug of root eliminator instead of running the pipe. When the washing machine rinse water flooded onto the floor this week, I decided there had to be a better choice. When I saw the root incursion on United's camera, no amount of chemicals was going to fix that problem. United first snaked the pipe then suggested their "root rat" water pressure cleaning. When I saw on video what was happening in my old clay pipe (my house is 1830s vintage) I was shocked. The Rooter guys over 30 years and four visits had done nothing more than punch a small hole in a solid net of roots occurring every three feet -- length of the pipe between joints. United's crew ran the pipe and the snake came out covered in roots, as it has in the past. Unlike Roto-Rooter, they diagnosed the problem and offered a solution. The next day United's Sam and Sam Jr., father and son, spent five-and-a-half hours patiently working that pipe with a high pressure water jet that strips the roots but does not damage the pipe. He was careful to make sure no sewer water backed up into the house. What little did he caught in a bucket and carried away. It was a significant investment, $1,800. But seeing the before and after video of the inside of the pipe was worth every penny. Now my sewer line is root-free for the first time in the 30 years I've owned it, probably longer. Plus Sam gave me a plan to keep it that way including a maintenance schedule. If you've ever had sewage back up into your basement, you'd understand why the confidence that my pipe is sound and root free is worth the cost. United did a great job. They showed me everything on the video camera. They truly cared about solving my problem now and forever. And they left my basement cleaner than when they arrived. I highly recommend United.