Found this company here on Yelp and they did a great job responding, got me on the schedule…read morequickly, and got the job done at a great price. Definitely recommend.

Couldn't be happier with the service I received. They were able to accommodate me in a reasonable…read moretimeframe and showed up on time. They found my buried tank on the first try and the whole transaction was completed shortly thereafter without any problems. Will definitely be using again. Thanks!

Used Northwest for two houses so far. Great service, great people. Highly recommended.read more

Cindi and Cliff are the best! Referred to them by a…read moreSotheby's real estate agent, I called them to discuss a very old system and one that needed repair. Living in Los Angeles and now a resident of the NW corner, I was clueless to how a septic actually worked and what expense I was looking at to fix it. Cindi and Cliff were pros- explaining and going beyond the job to fix our system. HIGHLY RECOMMEND NW SEPTIC!! On time. Fair pricing. Great customer service!! Thank you!

I have met with this company on several occasions to do work on my property and they have been…read moreincredibly responsive, professional and very helpful in exploring options for the regrading of my backyard. I've also used them to help me with my septic system and would highly recommend their services!

They just finished up a new septic installation for me in Burlington & I will absolutely be…read morereferring them to anyone I know who can use them! They showed up as promised, they were professional. They handled everything with the town, didn't damage my driveway, the pricing was great & they were so easy to work with! Everything was as promised & they were so honest - the pricing actually went down from what I had agreed upon because they were able to re-use the lids or something along those lines! That doesn't happen often - I didn't ask, they simply adjusted my total down! Don't hesitate to contact them, I am very happy.

Please stay away from this business. They came to my property to do a regular pump of the septic…read moreand typically professionals come with a map so they know the placement of the septic tank. They had no idea and literally dug up most of the front yard then they couldn't open one of the sides. Luckily I was home and went out there to ask them to stop digging the yard and they told me that my septic was damaged. The young man who I assume is one of the sons started screaming profanities at me and I asked them to leave. I had another company come out to figure out what the damage was and there was no damage. They try to scare you especially if you are a female so you pay them money to fix issues that are not broken. Very sketchy business and if you notice they are one of the few that do not have an actual website that you can review. Customers beware! There are lots of other local companies to choose from.

This company installed a new septic at our home in 2012 and they continue to service it for us…read more They will always have our business! They are prompt, professional and thorough. They simply get the job done right. Scheduling is handled with ease and we were able to get a same day appointment.

Pete always does an excellent job. I would not use anyone else. Always more than HAPPY with his…read moreservice. Always reliable, completely competent and a major nice guy. Oh, and did I mention trustworthy. Thank you again Pete!!!

Fantastic Experience with Pete the Electrician! We hired…read morePete for the electrical work on our pool installation and a full kitchen renovation at our home in the New Farfield area--and we couldn't be happier with the results. From day one, Pete was professional, punctual, and incredibly organized. His communication was clear and timely throughout the entire project, which made everything run smoothly. On top of his excellent workmanship, Pete is also super friendly and easy to work with. It's rare to find someone this dependable and skilled. Highly recommend him for any electrical work--big or small!

They showed up on schedule and Poncho and his colleague quickly cleared a stoppage. Nice,…read morepersonable guys.

I had a blockage in one of my drains. I truly had the best experience. the recommendations and…read moreinsight I received was so helpful. I would recommend them x10

I had called Medina's one morning told them I had a clogged drain in my bathroom they came out that…read moreafternoon snaked out the hair in my sink, they were very professional I was very happy with the service.

Mr Medina checked my kitchen sinks I thought they were clogged but he was nice enough to check and…read moreand let me know they were not clogged but I just had to run water in each sink every day for a few minutes and problem would be solved he did not charge me for the home visit.He definitely knows everything about his business and does not look for an opportunity to take advantage.My daughter and her husband have also been very happy with his work.

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.