This company refused to activate the pump and well they installed unless an extra fee was paid, which was not disclosed. They told me it was simple to just turn on the switch to activate the system. When my plumber turned on the pump, Mud spewed throughout the valves and toilets causing a mess and damage to the plumbing. When called to notify them of this problem, they said to connect a hose to the tank and let it drain and it would clear in a day, a week or a month. I told them company I was not comfortable turning the system on and was never informed in any way of any precautions to take. A call back from the owners was stated and never happened. I repeatedly requested written information from the company for the pump and tank and was told it would be mailed out. Again, the request for the manuals was sent in writing and nothing was sent out. This company fails to stand behind their products by refusing to activate equipment they install and refusing to provide product information by the manufacturers. After paying them thousands of dollars they refuse to stand behind their products.Their customer service is the worst I have ever encountered. There are plenty of reputable well companies that stand behind their products, provide manuals from manufacturers and return phone calls and act professionally. Find a different well company who actually provide service. read more