We've been here twice. The first time, the pizza was awful, but the meatballs in our son's kids meal were enough to come back. We gave them a second chance this weekend. I ordered the chicken marsala, and it was AWFUL. Dry, overcooked, bland chicken topped with a "sauce" that was basically (canned?) mushrooms in water. I ended up making a meal out of my side of broccoli (deliciously buttery and garlicky), the two bites of chicken I tried (I only ate a second to be sure the first awful bite wasn't a fluke), the side salad (decent but nothing to get excited about) and bites stolen off my companions' plates.
Bad meals happen even at the best restaurants. It's what came next that makes us never want to return.
The waitress didn't check in with us again until it was time for the check. (She dropped off our three meals and never came back. They were busy, so I understand, but I could have told her what was going on before it was time to pay if she'd come back by.) She looked at my plate, and said, "Uh oh. You didn't like yours, did you?" When I told her it was tasteless, dry and way overcooked, she apologized. She told us that sometimes she's had the best chicken she's ever had but other times, she's had what I had. She left, and we saw her talking to the owner. He shrugged. So obviously my nasty chicken wasn't his problem, and he wasn't going to do anything to try to fix it. Apologize, offer us a free meal for next time, not charge us for that one, offer a free dessert? Nothing. Not even stopping by to chat with us. She came back with our full check (including the inedible chicken) and apologized again, saying, I quote, "I'm sorry you had such bad luck tonight." That's not bad luck. That's bad service. The least they could have done is offer us a new plate or a new entree. Or an apology from the owner. That would have been nice.
My son's spaghetti and meatballs were again good, and my husband's lasagna was also good (note that it comes out to your table molten hot, so give it 10-15 minutes to cool before taking a bite or risk injury). Maybe if you stick with the pasta, it'll be OK. But with that customer service, we won't be back. I don't go to restaurants to "try my luck." I go to eat an edible meal. And for customer service that tries to fix it when it's not. I hope they enjoy that $11.99 they saved last night because they're missing out on us coming back every couple of months for a long time. There are far too many good Italian restaurants in Eastern Jackson County that don't make you try your luck. We'll go to those ones instead. read more