This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

Pleasantly surprised at this timeshare resort. Seating inside the unit was very comfortable -…read moredining chairs, living room chairs and sofa bed were comfortable as well. Bed was really comfortable too. Like my own pillows. Nice linens which didn't pop off. Beautiful jacuzzi tub on one end of the bathroom and walk in shower and toilet on the other end. Needs a higher toilet. Nice makeup seating. Only major detriment was everything was very dark inside since all glass is covered. Always had to turn on overhead lights. Since it's on a golf course property I guess that's why. Kitchen had dishes, fridge and microwave which was fine. Didn't need a stove. Too hot for big meals anyway. Coffee maker didn't keep coffee hot after it is brewed. No ice maker just a plastic tray to make cubes. Resort undergoing renovation so loud in the morning and challenging for golf carts to get to the room and deliver us to the parking area. Not so many guests so staff were relatively prompt to pick us up. No WiFi in our building so had to use phones for everything. Gave us a small gift card to compensate. It was too hot to stay out by the pool which wasn't refreshing. Would go back off season.

Ranger was the worst experience of my life. He wasn't polite and was hurrying us the whole course…read morealthough we had to wait every hole for the people ahead of us. It didn't feel like 18 holes because it felt like every hole we were being watched by the ranger and it made it a very uncomfortable experience. Worst course I've been at and would never recommend this and will never attended this course in my life. Old guy Ranger tried to give me tips to try to recover from his rudeness but didn't mean anything as he was rude the whole course. I'm very upset.

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

I had this company manage one of my short term rentals (6 bedroom/sleeps 14). They bent over…read morebackwards to accommodate me and EVERY guest. In the first 20 weeks of peak, we had over 21 5-Star reviews and zero 1-2-3-4 stars. I HIGHLY recommend them either managing your property &/or managing your stay.... Doug

I would give zero stars if I could. DO NOT BOOK any properties from "I Love Vacations/I Love…read moreScottsdale". We booked a 4 night stay at one of their properties through VRBO. Non-refundable. At the time of booking reviews were 10/10. A week before our stay someone posted a 2/10 review citing issues at the property. I copied the review and sent to the property manager specifically asking if these issues had been fixed? I also asked if there would be an onsite manual. I was told, yes there would be a manual and everything but the blinds in the casita had been fixed. We arrived and there was no manual. We spent an inordinate amount of time trying to figure out how to work the fans, hot tub, coffee maker etc. The fireplaces flat out did not work. The fireplace in the main living area didn't even have gas going to it. The blinds in the master did not work, the hot tub only worked 2 out of the 4 nights, there was no hot water going to the bath tub in the master. I tried calling the after hours help line and the staff were useless and unaccountable. Took them forever to even locate our reservation. They dispatched "maintenance" who was equally useless, their instructions were the common sense basics we had already tried. I have written to the property manager and VRBO support numerous times asking for a full or partial refund and they have not done ANYTHING. So I will be filing a formal transaction dispute with American Express to seek a full refund as I DID NOT get what I paid for. I have pictures, videos and all the message history to back up my claim. Do not book with this company. Their customer service is terrible and they clearly don't care.

The night before check in we were informed at 8 pm the property was flooded. While we understand…read morethese things happen, we asked for photos to see if we could work with them. We offered to come a day later if they could get things under control. This property ghosted us. They stopped replying. They stopped answering phone calls. They told us they submitted proof to Air Bnb and we were on our own. The frustrating thing is this was booked months ago so while Air Bnb offered us a credit, it's close to 10,000 to book a home here the day you're supposed to check in. We had asked permission for packages to be shipped to the property and got the go ahead. We ordered things before the cancellation. When our packages arrived we were told we cannot be on the premises and it's against their policy to ship packages to the home. If it's against policy why we were given permission? I wish Kelsey the best of luck. She says she's a nurse and I hope she is more compassionate with her patients than she is with her rental properties. People do not deserve to be left in the dust with no support.

Lies lies lies! I didn't have 3 dogs I had to and they are registered support animal so you have no…read moreright to ask about them and I don't have to disclose them. Right there you are violating the disability act and breaking Airbnb rules. I vacuumed your place before leaving and picked up after my dogs. As far as your cleaning lady, I came out right at check out time to tell her to come in but she wouldn't claiming she needed to gathered her equipment. 10 minutes later she came in and we were gone. As far as your pool and gardener, that's your job to know when they show up and inform your guests! What if someone is naked sunbathing? Ridiculous. Get yourself a real upscale place and not is basic house run by some Karen!

Chris and team do an amazing and thorough job. I've used them on my last two residences, and will…read moreuse again when I have need. I highly recommend their services and the cost is extremely reasonable.

Beware this service. We used Chris and Jessica to manage our property in Scottsdale, as we live in…read moreCanada. The communication was extremely poor, if non existent. Chris made commitments that he did not keep. They set up our property as their own Airbnb and deposited the money initially into their own account, sending confusing and mixed messages when they did return calls. We still did not have any money in our account by mid April. They rented out our property from March 2019 until possibly the end of May 2019, as he was not communicating with us and they did not give us access to the Airbnb site. During that time we were getting phone calls from our HOA about complaints regarding guests making noise and commotion in our suite. Again neither Chris or Jessica responded to our messages. And then finally I received a phone call from him July 27 after repeated messages from me asking him what was going on. Finally, he tells me, "Well to be honest, I stopped the service already because of difficulties with the pool FOB that the HOA had turned off, due to all the problems with the guests he had in our suite". And he failed to even let us know this. The final shock was when I returned to Scottsdale, a few days ago, our place being empty since the last guest was here, possibly May 2019, I discovered that I had been robbed by Distinction Cleaning. Two of my Comforter sets, several expensive sheet sets, towels, were missing as well as some miscellaneous items. I contacted both Chris and Jessica, initially thinking that perhaps they had taken them to be dry cleaned and just forgot to bring them back. Of course, my phone calls were ignored. I called the Scottsdale police and they informed me that there was nothing they could do because I did not have a contract with Distinction, which, of course was my own stupidity. Please, these people are not honest, do not use their service.

This company is phenomenal. Been a member for 2 years. At first it seems a little off because their…read morewebsite is simple... but it's because it's a private membership... no ads and whatnot.... but the savings are amazing. No, not every single hotel is an unbelievable deal... but there are a LOT of unbelievable deals. I've saved a couple hundred here and there... but also a couple thousand here and there! I think some of these other reviews are just people who you simply can't make happy whatsoever. This is a long term, book all of your travel type of membership. Over time, the savings are just ridiculous. Membership easily pays for itself and you're always guaranteed the best price. Can't beat it.

Yesterday me and my husband sat watch presentation, spoke to agent at the end the transfered to…read moregift department wasn't sent any home Depot gift , no free fake vacation not even the $100 to shop or restaurant voucher it was 100 rewards that you can't use This company should be reported for misleading people and have to purchase 2999 package we said we'll do the 999 and still nothing we were excited just to be scammed and waste of time

left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!