1. Turnbull Heating & Air

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Avon, NY

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Turnbull Heating & Air

5.0 (1 review)

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11 years ago

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Isaac Heating & Air Conditioning - Customer Care

Isaac Heating & Air Conditioning

(7 reviews)

Had the annual cleaning done and check of system. Did a great job. Feeling secure we will have heat…read moreas needed

The worst & I mean the absolute worst Customer Service . I wouldn't recommend this company to…read moreanyone & I will never do business with them again . Plenty of other honest businesses out there who value customers & will appreciate them . The employees I dealt with didn't want to be bothered with nothing , quick to point the blame finger at me, they were right and I was wrong kind of thing , technician cut the part out he took out of furnace in pieces before leaving my house ( why , idk ) but it kinda of questions the motive , did not ask if I wanted this & that done , didn't have the part and was gone a long time to get new part . In the end I paid for a job that took literally 10 minutes to do but was stretched out for over 2 hours just to collect $ from an innocent individual. I was told one thing about my fee for a service and was charged a totally different fee. No Charge Receipt was given to me nor was I told what was being processed on my debit card at the time of Service . And when I called to question the transaction after discovering it on my bank account , management was quick to blame me and directly said I misunderstood things and that everything looks good from their end . Unreal . NO INVOICE either @ the time of Service on 11/22/23. It wasn't until I called and questioned the unauthorized charge that an invoice was attached to an email management sent me telling me how I misunderstood and everything looks good from their end . But the technician had a 8x10 pad on him and had plenty of room to write dollar charge and what was done at my house . The moral message here is for customers not to be trustworthy of businesses & don't be afraid to advocate for yourselves . People will take advantage of you . I learned the hard way by this experience and never again will I trust this company nor do business with them and above all , I wouldn't recommend them to anyone . Being in the customer service field myself , I was appalled , shocked and in disbelief that any business would conduct themselves the way things were carried out with me .

Turnbull Heating & Air - hvac - Updated October 2026

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