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    Turnbull Heating & Air

    5.0 (1 review)

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    11 years ago

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    Isaac Heating & Air Conditioning - Customer Care

    Isaac Heating & Air Conditioning

    (7 reviews)

    The worst & I mean the absolute worst Customer Service . I wouldn't recommend this company to…read moreanyone & I will never do business with them again . Plenty of other honest businesses out there who value customers & will appreciate them . The employees I dealt with didn't want to be bothered with nothing , quick to point the blame finger at me, they were right and I was wrong kind of thing , technician cut the part out he took out of furnace in pieces before leaving my house ( why , idk ) but it kinda of questions the motive , did not ask if I wanted this & that done , didn't have the part and was gone a long time to get new part . In the end I paid for a job that took literally 10 minutes to do but was stretched out for over 2 hours just to collect $ from an innocent individual. I was told one thing about my fee for a service and was charged a totally different fee. No Charge Receipt was given to me nor was I told what was being processed on my debit card at the time of Service . And when I called to question the transaction after discovering it on my bank account , management was quick to blame me and directly said I misunderstood things and that everything looks good from their end . Unreal . NO INVOICE either @ the time of Service on 11/22/23. It wasn't until I called and questioned the unauthorized charge that an invoice was attached to an email management sent me telling me how I misunderstood and everything looks good from their end . But the technician had a 8x10 pad on him and had plenty of room to write dollar charge and what was done at my house . The moral message here is for customers not to be trustworthy of businesses & don't be afraid to advocate for yourselves . People will take advantage of you . I learned the hard way by this experience and never again will I trust this company nor do business with them and above all , I wouldn't recommend them to anyone . Being in the customer service field myself , I was appalled , shocked and in disbelief that any business would conduct themselves the way things were carried out with me .

    Bought a brand new furnace three years ago. Broke last March. Was told because I didn't pay for a…read moregold plan that I wasn't a priority to get my heat fixed. Finally got someone out to fix the NEW furance after a day of arguing and contacting corporate. This fall I had them come out and inspect and clean the furnace and paid $576 for the gold plan. this morning woke up with no heat. Called for my gold 24/7 service and was told by their answering service that the branch manager, Eric, said to not take more calls REGARDLESS if someone had paid for the service or not. I asked to speak with him and his only help was to say sorry and they were busy. I asked when someone would come and he said he didn't know and that he'd call me back when he got to the office in 3-4 hours. The storm was forecasted and should be staffed for not to mention the branch manger might want to consider going to work early. AND a brand new furnace that was just inspected probably shouldnt repeatedly break. stand behind your product.

    Isaac Heating & Air Conditioning - Customer care

    Isaac Heating & Air Conditioning

    (92 reviews)

    Maplewood

    I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

    They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.

    Turnbull Heating & Air - hvac - Updated May 2026

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