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Turn Key Properties

1.1 (61 reviews)

Services - Turn Key Properties

Property management

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Gunk in cabinet I assume was syrup from previous renters.
Andrea R.

ws About TurnKey Vacation RentalsReviews  4,200  *  Average 3.6 In the Vacation Rental category turnkeyvr.com Asking for reviews Verified additional company details See business transparency Write a review Reviews  4,200 Excellent 54% Great 12% Average 3% Poor 1% Bad 30% Filter by: Rating  English  All reviews house property company time experience stay place day home issue ... AC Andrea Canton 2 reviews A minute ago 3015 Wears Overlook Lane 3015 Wears Overlook Lane Seiverville Tennessee I rented this large house for my family for the week of my daughters wedding. UNFORTUNATELY THE HOUSE WAS RUNDOWN, NOT RUSTIC. We had a fire on the stove do to the fact the pans under the electric burners were so coated with burnt food and crud it ignited. Flames reached the exhaust fan. The house was filthy, the floors were so dirty when we wiped up spilled water the towel was black, as were our feet. There were cigarette butts and ashes on the decks, NONE OF US SMOKE! Garbage thrown off decks lay in the woods behind the cabin. There was black mold around the vent in bathroom and inside it. I found roaches in the bathroom too. The sulphur smell from the water was disgusting. When I reqested compensation for this I was refunded $200. This rental was $3000 for 5 nights. Had it not been my daughter's wedding which took over my time I would have stopped payment as soon as I walked through the door. Do not use properties from turnkey, I read reviws UNFORTUNATELY after I came home, NOT GOOD AT ALL. I hope this save someone else from the very expensive stress I dealt with. EditDelete Share PL

Ashlee B.

We booked a rental through TurnKey Vacation Rentals in Napa, CA. The pictures online photographed a "luxury" property with a beautiful outdoor lounging area, pool and jacuzzi. The location reported it was ideal for wineries as well. Driving to the property was a huge challenge, up winding roads that are unsafe especially for non-locals. This was not mentioned in the description. When we arrived at the property it was evident that the property had not been visited in quite some time- there were leaves and brush all over the outdoor area, the hot tub was visibly untreated, cob webs all over the frame of the home. The outdoor space was completely unusable. When we were finally able to get inside (code to door was not working, we had to call multiple times for entry), the home smelled of cigarette smoke. There were spiders and spider webs everywhere, bugs in corners, and hair EVERYWHERE... all over the bathroom floor, shower, and all over the beds. The house had clearly not been cleaned and was completely unacceptable. When we refused to stay and showed TurnKey photo evidence, they refused to refund us and said they would have a cleaning crew perform a "deep clean". Why was this not done prior to our arrival? After much back and forth, TurnKey decided they would offer us a refund of about $1,500 ( our stay was over $4,600). Do NOT book with this company. They do not accurately portray their properties online and then refuse to correct their errors. It is also impossible to communicate efficiently with supervisors. They should have done the right thing and refunded us completely. Instead we were left paying for this property AND a hotel in Napa.

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Horrible!!! Do not use Turn Key to manage your vacation rental. We have had an awful experience in so many facets.

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Ask the Community - Turn Key Properties

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PURE Property Management of California

PURE Property Management of California

(78 reviews)

Be careful giving them your personal information. Untrustworthy for the renters…read more If you're renting and your property management company automatically enrolls you in an RBP (Renter Benefits Package) -- push back immediately. Be very persistent, get everything in writing, and clearly state that you do not want it. In my opinion, it's not beneficial at all. Everything included in the RBP can be obtained for free elsewhere. I genuinely believe it's a scam. My experience with Pure Property Management has been, quite literally, the worst. I feel they crossed serious boundaries by using my personal information to report to credit bureaus without my permission. Even though I don't have any negative marks, I never authorized this, and they act like it's completely normal and legal. They have repeatedly refused to meet with me in person to go over their policies, and they won't clearly send them either. Instead, they hide behind emails and generic responses, clearly drafted with help from their legal team. In my experience, their policies change often, and renters are not informed when they do. It's somehow on the renter to constantly follow up and keep track of changes -- which is unreasonable. They do not work with their renters. In my opinion, they don't care, they aren't transparent, and they make things intentionally confusing. I believe they rely on sneaky practices to make quick money -- like automatically enrolling renters in the RBP and charging for it. They later changed the policy to allow renters to opt out, but never properly informed anyone that this was an option. Personally, I call it the "scam package." Based on my experience, I would avoid Pure Property Management at all costs.

I've never written a review for a landlord, let alone a positive one, but Pure has earned it. I've…read morebeen renting from Pure for over a year and unlike every other landlord I've rented from all across this great state, they respond to maintenance requests in a timely manner and they actually resolve repair issues instead of cheap temporary fixes. I feel like the reviews by people who've never actually had them as landlords should be removed, I can't figure out why their score is so low on here. I am super happy and would rent from them again.

R T B Property Management - Storefront

R T B Property Management

(8 reviews)

Ren is easily the best property manager I've ever dealt with. He's very prompt, on top of repairs,…read moreknows the law, understands frustrations and is empathetic towards my concerns. There have been a couple times that we didn't see eye to eye - like every other two people in the world, you are not always going to get along 'swimmingly' with the person you pay rent too. The beauty of this guy is he holds no grudges, if I have an issue, or even better if my lame bank takes 2 weeks to mail an automatic rent payment every month, he will text me and let me know to drop off a payment ASAP before I get hit with a late fee. I send my rent the 20th of the prior month that's how crappy my bank service is Lol - there are other benefits to staying there. He has been excellent and I wish him success in all of his future endeavors.

We have rented in three different states from multiple management companies and Ren at RTB has been…read moreone of the best to work with! He couldn't have been more helpful and responsive in the 14 month we rented a home managed by him. When there were repeated issues with the air conditioning during a heat wave, he had someone come out immediately, same story when an electrical outlet in the kitchen stopped working. When we had a concern about a deadbolt on a door, he came and replaced it himself ASAP. He was always pleasant, friendly, professional and a great communicator. I highly recommend Ren and RTB property management!

Burbank Rentals

Burbank Rentals

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This place is the worst business of any kind I have ever seen. Mike Mugridge is the owner and a…read moreliar. Rented a dirty place we made it better than it was. When I moved out in 6 mths they kept half of my deposit. Please don't ever go to this place your better off living in a car. Avoid like the plaque.

By far the worst property management company I've ever dealt with. Office staff is pleasant, but…read morethe managing Broker does not care about the property condition or on keeping his tenants happy. He and the office personnel always tell you what you want to hear, but then have no follow up. Every work order submitted has been like pulling teeth to actually get the work done, requiring weekly phone calls to check the status. The actual property owner's are very attentive and agree to our requests promptly. However, Burbank drags their feet on getting the repairs completed. Example: our 5-year old dishwasher leaks all over the hardwood floor during use. We reported it to Burbank Rentals in mid-July, with the owner authorized purchasing a new one after a service technician evaluated the problem all within a week of being reported. End of September still no dishwasher. Burbank is pointing fingers and claiming that it's been ordered. 3 months after reporting the issue and having a replacment authorized, still no resolution. If you want a property management company that actually cares about you as a tenant and is on top of customer satisfaction, DO NOT go with Burbank Rentals.

Rebecca Greenly - NorthBay Property Management

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Great property management! Coming off a very bad experience with another property manager, we were…read morevery concerned how things would go, but it was smooth sailing all the way! Rebecca is a great communicator, honest, and works with good contractors to get maintenance work done cheaply and well. She understood the rental market well and we could trust her advice to help us price the home to rent.

I recommend Rebecca highly. She always lists properties quickly and has strong recall for all the…read moreassociated details. She has found me outstanding tenants that work out well and are valued clients. She knows the market and has a great feel for pricing. Even stronger are her interpersonal skills and her ability to assess potential tenants to find the best, loyal and responsible people. She has a good feeling on candidates who are not strong at meeting tenant screening protocols. Rebecca is a fair and firm property manager. She maintains outstanding supervision of the rentals and has superior skills at gaining cooperation from tenants. Her completion of paperwork is remarkable. Her communication with all parties is pleasant, thorough and professional. She makes my job as a landlord much easier and I am grateful for her partnership. I have used other property managers and she is the best by far. I plan to continue to conduct business with her. There is no downside with her, her services are superior.

Turn Key Properties - vacation_rentals - Updated May 2026

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