amazing experience! I've flown with Delta airlines for 7 years now, and the experience is still…read moreholding up! the entertainment is awesome, because all I need on an airplane is a seat monitor. food and drinks are good, those biscoff cookies and sun chips with coke combonation still hits! 10/10

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Flew into Detroit on an international flight and had a layover for a few hours. I appreciated that…read morethey offered a separate customs line for those completing the MPC app, so we didn't have to wait at all. Security after customs was also well staffed and quick. The airport itself had several food options and clean bathrooms. I also appreciated the music they were playing in our terminal, and watching the wheelchair robots transfer people between gates. Overall I'd be happy to fly through here again.

Pushy TSA agents at the security line, but I get it. They're just trying to keep things moving. I…read morewish they had water bottle dump stations at the security checkpoint. Waiting for a flight in Terminal A was alright. Not as much variety in shops or amenities compared with other major airports, but there was some, including restaurants, small shops, and vending machines. Bathrooms are clean but packed.

Ok. Here me out. I was never a fan. Having my original flight fall through, may not be the…read moregreatest, but Spirit y'all saved the day!!!!! Words I never thought I would say... I was able to walk right up to the counter and get a cheap last minute flight for the next day. And because I was at the airport, I didn't have to pay the additional fees. The agent truly went above and beyond to get my needs resolved.

I dont get the low reviews…read more I love traveling and I love a good deal. My flight to and from Detroit was $32 each way. You have to add for everything.. carry on, seats .. wifi.. etc .. I didn't need all that. I've been lucky when I check in and get a window seat. The terminals are spacious and very clean, but very scarce on outlets. The gate agents are friendly.. however if you have a personal bag, make sure it fits in their sizers..

The first time we used Frontier was a hit! So much so that I've used it again without incident. But…read morethis time, they were most unhelpful. We arrived approximately two minutes beyond bag check. Long story short, people moved exceedingly slow and didn't bother to call the gate or anything. They had exactly one agent out of four that was concerned and gave us further information about getting a refund. Then they offered to rebook for the tune of more than $600. No thank you. Y'all missed the mark this time. I really hope my return trip is better.

Very tight seating!! Ok for a short trip, but no longer…read more They damaged my bag on the way to vacation and something rancid spilled all over it. Since I thought it would air out, I let it go, but hadn't noticed the damage to my wheels. When I got home I filed a complaint about whatever dead animal spilled on my luggage and the broken wheels. They wouldn't do anything because it wasn't in the FIRST FOUR HOURS!!

Very good service! It was a good flight, a little bit of turbulence but still good! I got my…read morefavorite snacks and drinks and the food was very yummy too!

Greeted warmly by the gate agent and received the requested accommodations. We encountered an issue…read morewith air traffic control losing all communication, which led to a major ground stoppage in Dallas(both airports) and a diversion to Oklahoma City. The pilots and crew did an EXCEPTIONAL job keeping passengers updated and handling a very challenging situation.

This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got…read moreserved drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app.

My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October…read more12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that.

Had a ride this morning at 4am to the Detroit Metro airport with George. He was FANTASTIC! Great…read moredriver, clean luxury suburban, even stopped at Tom Hortons for a coffee. Outstanding service!

I have been using Courtesy Transportation for a few years now, and they have always delivered top…read morenotch service, going out of their way to provide excellent customer service. They even go and pick up a child's car seat from my parent's house so that I don't have to travel with one from the US, and then he returns it to them after our outbound journey. At first I was curious as to why their prices were a little bit higher than another guy i called, but then I found out it's because he is fully properly insured with his taxi license in both US and Canada. That means the other guys don't carry any insurance in the US, and that is just not worth it for me, especially when traveling with my family. I prefer to work with a company that is above-board and runs their business honestly. They certainly go the extra mile.

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

We rented the car here for a few days our little family vacation…read more They do have the express service where your name is on the TV outside, and you can pick out a car in their little section, grab the keys and go if you filled out all your paperwork, uploaded your ID and payment ahead of time. It was nice seeing my name on the screen when the shuttle got us there. The only issue is that service is only provided during certain hours of the day, and when your plane arrives at 11pm, you have to go inside, and wait in the extremely long line where they are understaffed. One of the staffers did say for me to just go pick out the car and gave me an upgrade for the inconvenience which was nice. I would rent from them again. 2025-11 #562

Alaska was the only reasonable flight when I went to Anchorage a few years back…read more I did have a layover as it was not direct. It was a standard airline and flight as far as service and time in flight.

On our return flight home, from Detroit to Chicago, our tickets were once again changed from Alaska…read moreair to American air. This happens often. How are they allowed to do this? It may have something to do with booking through a third party. That really shouldn't matter. So far, every one we've asked doesn't know why. Club49 says you can each check a bag for free. American Airlines doesn't honor this. So we have to pay for our bags and keep the receipt. We'll have to fill out and submit reimbursement forms then wait for a check from Alaska airlines. Silly and cumbersome. 07/23

In the end it worked out, but this story is mind-blowing. I went to check in online for my flight,…read more24 hours ahead of time. There was an option to pay $15 more per person for expedited security. I hesitated because there are four in my family, but paid to have peace of mind. I printed the boarding passes. When we got to TSA Pre-check, I showed the boarding passes and they said I had to return to the check-in counter to get a sticker or stamp. I did and they said that the airport (Detroit International) was "too small" for JetBlue to have this feature (even though this is a huge hub for many airlines)! But, I could call JetBlue and get a refund - no problem. (This made no sense!) We ran to the regular Security, at the other end of the terminal. When I called JetBlue, the first agent told me that I couldn't get a refund because we had already used the tickets (!) - i.e. that we hadn't made the call (which took 30 minutes) before going through Security (!), but we could get a JetBlue credit on a future flight. I asked to speak with the manager and spoke with two managers, and the 2nd manager said she couldn't change the policy and actually hung up on me (!). I called back and was greeted courteously and the matter was taken care of. The agent said I would get a refund and even apologized for the drama (!). Persistence pays off, but what kind of customer service is this?

Our airplane is leaking oil and it has so far delayed the flight an hour. Jet blue also does not…read morehave a mechanical crew making for an even longer wait.