The first time we used Frontier was a hit! So much so that I've used it again without incident. But this time, they were most unhelpful. We arrived approximately two minutes beyond bag check. Long story short, people moved exceedingly slow and didn't bother to call the gate or anything. They had exactly one agent out of four that was concerned and gave us further information about getting a refund. Then they offered to rebook for the tune of more than $600. No thank you. Y'all missed the mark this time. I really hope my return trip is better. read more

Very tight seating!! Ok for a short trip, but no longer. They damaged my bag on the way to vacation and something rancid spilled all over it. Since I thought it would air out, I let it go, but hadn't noticed the damage to my wheels. When I got home I filed a complaint about whatever dead animal spilled on my luggage and the broken wheels. They wouldn't do anything because it wasn't in the FIRST FOUR HOURS!! read more

I flew on the plane and I was really sick and had a Dr note, they would let me switch the date and told me to wear a mask. Horrible service!! They also had a two hour delay! read more

We flew Frontier Airlines from Atlanta to Puerto Rico and overall had a solid experience. The flight actually landed early, which is always a plus. There was some turbulence during takeoff and the seat width felt a bit tight, but nothing out of the ordinary for budget travel. Despite a slightly bumpy start, the flight was smooth overall and got us to vacation mode right on schedule. For a value airline, it delivered exactly what we needed. read more

Flight itself was great. The flight attendants (all 4 of them) were terrible. Nicole had the worst attitude and treated passengers like they were 2nd class citizens. She was very arrogant. (My wife and I had no personal contact with any of them but watched other interactions). I will not fly Frontier Airlines again. I will fly airlines that treat their passengers with courtesy and respect. read more

That extorted my out of $99 fir a backpack they said didn't fit in the bin. You can clearly see it does. Worse, the bin is 3 inches shorter than the advertised official size! This is a HUGE SBAM!!! read more

See all

Took my first trip on Frontier this past week. Arrived early in Phoenix and returned early on a red eye back in Detroit. I decided to get "business class" seats and was seated in the first row. Both ways. Not an issue to Phoenix. On the return red eye the flight crew decided to have a 3 hour animated/loud pow wow right in front of me. My problem was I didn't have headphones. This conversation kept me up the entire flight. I found it rude. Especially on a red eye flight. Everything else about Frontier was a pleasant surprise. This may have killed my ever flying them again though. read more

Frontier Airlines is not a company that I will deal with again. I paid $69 for a carry on. The bag was whisked away from me at the gate. I had knee replacement surgery recently. I use the carry on to help me walk. I am not an experienced traveler so I assumed it would be returned at the end at the gate. I didn't make a fuss, I am not a confrontational person. I had to walk the entire airport to the luggage carousel to retrieve my carry on. This was done with difficulty to say the least. I contacted Frontier to refund me because I paid for a service that I did not receive. Their answer was that their policy says you have to get the refund at the gate when you board. I won't deal with a company who is so unethical that they will charge for a service, not provide the paid for service and then refuse to refund the fee charged. I was offered a $25 voucher to do what with. Not a satisfactory experience. read more

I canceled my boyfriends brother and gfs flight on my account due to medical reasons I was expecting a refund turns out it was credited $415 to their names not mine I asked if that could be changed and was told they can't do that so now I'm out $415!!! WASTE of money and time!!! read more

I booked a flight with Frontier Airlines, that was supposed to be a non stop flight.. However, my flight times were changed twice and, then a stop was added, which causes an inconvenience to my trip. Now, I can't get a refund, because it's past 24 hrs after the purchase of my ticket... But they're allowed to change my flight, to my inconvenience 2 months after the purchase?? Good ole bait and switch tactic. So now I have to book a new flight, and can only get a credit from Frontier. I want my money back. 10/10 do not recommend. read more

Terrible company Horrible customer service Deceiving booking process. It's says one stop on the initial itinerary then you book it and that one stop is 12 hours. Try to get a refund within 24 hours of booking and they charge $200. read more

Frontier is all about that bullshit .... They charge me $65 to check a bag then because of a false late departure email say they can't guarantee my bags make it there and take it with me onboard. I get to the gate and the agent tells me that my bag can't go onboard and they have to check it. But because they are checking at the gate it's another $25. I get onboard and not only is the flight not full but most of the bins are empty ... I've noticed they do this shit a lot at Detroit Metro airport because the gate agents get a commission on the fees paid at the gate. #baitandswitch #snakeoil read more

Frontier Airlines - Empty overhead bins. - Airlines Near Me - Detroit, Michigan

See all

This is absolutely the worst airline I ve ever dealt with. All hidden cost, extra baggage.. beyond expensive, no internet or movies. .. can't talk to any live person beyond stupid. AI bullshit.. Never, and I me never fly with this airline. Awful! And I'm corporate on West Coast.. flew to Florida and Detroit... never again'. read more

Never have I felt so robbed. They changed the gate last min. Didn't send us a gate change until 30 min after. Making us 2 min late for pre boarding. The lady at the counter said tuff luck as she let the pilots on. And sent us to the front desk. Only ro get a second notice saying the flight was delayed 30 min... but didn't matter they wouldn't let us on forcing us to pay an ADDITIONAL 500USD . Reached out to frontier they only sent pre made scripts saying "they will do better next time " there will not be a next time. I've never been so mad . And I've now had 12 hours in the airport to become more angry. Lost out on our rental car. And our hotel room just to pay double. Be forced jnto a different state. And may double for a rental car we have to drop at a different location ontop of a 5 hour drive to our original location. Thanks frontier "your the WORST in america" read more

Booked a flight to Phoenix from Detroit, leaving on a Friday and coming back on a Sunday (10/8/23) They changed the return flight 4x, finally settling on returning on Monday at 3 pm (requiring using PTO time I did not have). So I had to cancel (which was refunded). Rebooked through outgoing Frontier and return Spirit (you can see where this is going). Spirit also changed the return to arriving Monday afternoon, so I had to cancel again. What actually then drives their one star review is the customer service, their website claims a $99/passenger cancellation fee for canceling a flight 7-59 days prior to departure - but they refused to give it to me. Furthermore, the agent was very rude and ended the text conversation after less than 2 minutes waiting while keeping me waiting routinely more than 20 minutes for their responses, leaving me with no way to communicate. In the end it was a loss of only around $50, but the wait and the rudeness of the agent were unacceptable. I understand cancellation fees (and that they are not responsible for other airlines) but that is lying to put one thing on the website and not adhering to that. read more

zero stars I flew from Atlanta to BWI. The customer service representatives were horrible. It was all three 2 females and a 1 male threatening to make passengers rebook their flight. They argued, engaged in hand waving, neck rolling, it was awful. At one point the customer service representative even clapped. read more

I booked a flight about a month ago. The day I was supposed to leave my boyfriend's mom passed away. I cancelled the flight and contacted customer service to get a flight credit. The customer representative was rude and super short with me. I wasn't asking for a refund, I just wanted to move my flight. It was a terrible experience. read more

We flew round trip from DEN to DTW. We (2 of us) booked 2 carry on bags. $69 in advance(each bag) . $99 at gate. When we checked in for the return flight we specifically said again "two bags" and their system said "$0 charge". We wrongfully assumed that $69 was for 'round trip' but when we got to the gate- we were flagged - along with everyone else with a bag. They pulled us out of line to say (to a lot of us) "you didn't pay. Now it's $99 per bag". When we finally got on the plane there was no room for the bags. It was a nightmare and a total scam to up charge us the additional $30 per bag. $99 per bag, is insane. But to forbid us from pre paying - then acting like it was our fault when there was no less than 20 passengers in the same boat. My son asked "does this happen a lot?" The gate attendant said "all the time" She was so rude and acted like we were vermin to her. People. Hear this. It cost us a surprise additional $400 to bring two bags round trip. Employees treat you like you are stupid and worthless if you question it. This is not a discount airline. The additional $400 made this flight SIGNIFICANTLY more expensive than any other flight we could have chosen from. The reason I decided to leave the review was the rude and condescending attitude of the people at the gate. They treated us like we were some kind of scum on the bottom of their shoe. I'm on the plane now, headed home. But I will NEVER EVER Fly this airline ever again. It's one thing that they gouge you on baggage. But to rig their own system to get the extra $30 per bag- is criminal. Every single person who was on the second leg of their trip - saw zero charge when they checked in - and a $99 per bag fee at the gate. 20 people I could see - were in the same boat as us. It slowed up EVERYONE who was boarding. The review is PURELY because of the way we were all treated, like we were sub human. DO NOT take the bait when booking online and thinking you are getting a smoking deal. It's the worst bait and switch scam I've seen in a long time. The icing on the cake was the disrespect and condescending attitude of their employees. I fly a lot. This time I let my adult son book the trip. When I saw he booked Frontier I cringed - but stayed silent. He needed to learn this lesson himself - and boy did he learn. Do not fly this airline. Seats are cramped and uncomfortable. Plane is filthy. Rates are MORE EXPENSIVE because of the hidden bag fees. There is no internet on flight. They want $4 for a soft drink or coffee. It's a cut rate experience at premium pricing. Don't be fooled like my son and I were. read more

If you are on a budget this is the airline. They charge for everything but if its a quick trip and you only need 1 shoulder bag which you will pay for then this is it. And don't even waste your money for extra legroom it was a waste just take whatever seat you are assign and pay for the carryon bag without a purse read more

Frontier Airlines - Extra legroom - Airlines Near Me - Detroit, Michigan

See all

We have not flown Frontier since covid because we didn't get reimbursed for a flight they was canceled then. So today we tried it and we are delayed and then my husband was charged $104 for a carry on because his fishing pole case sticking out of backpack! Seriously! We are done! read more

I don't know how much lower I can bring their ratings at this point. They broke our luggage and marked it with limited liability so we couldn't even file a claim. The check in counter at DTW was useless as they didn't do anything to rectify the issue. Instead they said to contact San Francisco counter since they marked it. To add cherry on top, they lost our car seat and told us they'll call us as early as next morning but it's been 7 days, no calls as of yet. For the return flight we were in line an hour before the flight took off and by the time we got to the counter, it was literally 58 min before take off and they wouldn't let us check in because we had a luggage that needed to be checked in. They wouldn't work with us even though we were in line before their 1 hour cut off for luggage. Such a horrible service...Our next flight is in 8 hours which will be 12 hrs with a layover vs our original 6 hour direct flight. read more

Frontier Airlines - Broken luggage - Airlines Near Me - Detroit, Michigan

See all

If I could use a negative number I would. There was a problem with the plan and they dinked around wit it for almost 12 hours before canceling the flight. When I got the notice on my email I went back to the kiosk and no one was there. Had to go to the check in desk where the lady was able to get me a similar flight...two days later. I have no car and no place to stay and there is no one there who has the power to help. I should have been offered a hotel motel voucher for at least one night but instead I'm out 2 nights out of my own pocket not to mention the cost of eating out and the additional money I'll have to pay for my long term parking. Frontier did give me a $10 food voucher and $100 voucher toward my next frontier flight. It's safe to say that voucher will go unused read more

I have flown on most of the airlines including spirit. Frontier is by far the worst. They forced us to miss the flight then wouldn't pay our fee's to rebook with them. The customer service was no help. I will never fly them again. If you are reading this and thinking it will be like Spirit or some of the others that are cheaper flights. You are incorrect even the managers are incompetent. read more

I cannot express how dissatisfied I was with our flights. Each flight left well over an hour late, for different reasons. Our seats felt like city bus seats. They pack you in like sardines. Nickel and dime you for everything, including talking to a gate agent. I'll be glad to never give them my money again. I'd much rather pay a higher price to be treated like I matter. read more

I suggest NOT ever flying with Frontier! I wouldn't if my life was depending on it. The service is terrible in person and over the phone/chat.. They literally don't care about anything, but collecting your money however they can. If you do book with them,I hope you got money to waste and GOODLUCK because you will need it dealing with them! I'd rather fly with Spirit before booking with these monsters again! They don't even deserve the one star I had to give them for making this post, and I mean that! The only thing they are good at is cheap flights, but trust me, it is NOT worth it. read more

I was super skeptical about Frontier Airlines. It sounded cut-rate... I mean, isn't "Frontier" synonymous with "Wild, wild West?". I did not want to fly the wild, wild, West. And it turns out, I didn't. Not only were their prices the lowest around (for a three leg trip - Det-LV; LV-Den; Den-Det), but their service was flawless and every flight left on time. And the flawless service and on-time flights? During Thanksgiving week. I will definitely be flying Frontier again. read more

First time ever flying this Airline round Trip DTW-PHX and back, I don't know what every one well almost everyone is complaining about, I really like this airline especially now that they are doing non stop flights more , the only problem was the annoying kids that the parents don't control but that's not this Airlines fault, I will fly this airline again , seats were not bad and I'm 6'1, Yes I had to move my legs a lot but that's not the leg room, my fault for having my bag on the floor , Another thing eat and drink before you fly , I keep reading they charge this , this , This and that . How else can they make money? I never get anything in flight , less it's Free water but even then I don't , Not that this really matters one flight attendant on the flight to Phx was Very pretty read more

Frontier Airlines - Airlines Near Me - Detroit, Michigan

So, I had to flights on Frontier. There and back. The first flight was delayed one hour. And then the second one was delayed when we were going to start boarding soon. Guess how long it was delayed! 5 HOURS!! So then we were gonna fly at 1:15. So we should start boarding 12:30. But we started boarding AT 1:15 read more

Flight was the most inexpensive for sure, but..... Flight was scheduled for 6.30a.m. on a Tuesday in March 2013, Detroit to SFO. When printing my boarding pass the day before, I noticed that the flight was changed. Flights change all the time a couple of hours. But this was big. It was for 7:30p.m. THAT DAY!! No phone call, no email change, nothing. Thank goodness my travelling companion and I had packed earlier and we were ready. Thank goodness that we both live within 30 minutes of the airport. Thank goodness that I noticed. The flight itself was delayed, we almost spent the night in Denver as we thought our connection was gone, but it was delayed (imagine doing the OJ Simpson commercial of running through the airport and jumping over children). Planes were clean, staff were friendly, flight was smooth. Staff at Denver were awesome for getting us on the plane, doors closing behind us and almost starting to move. Coming home was interesting as I was trying to print the boarding pass and because it showed that we didn't fly out on the original flight, they CANCELLED the return flight. Can you say 45 minutes of your heart in your throat because you don't know if you have a flight. It was fixed, we had seats, but OMG. But would I fly again if they are not going to inform me that there is a change in the flight? I don't know. I am waffling between giving 2 or 3 stars, when the score is actually 2.5 read more

Zero stars for Frontier airlines. None of the check in kiosks work. That might not matter if there was a human being at the counter. We have been here for an hour and the line of puzzled people behind us is getting longer and longer. Can't check in. Can't check bags. Can't ask any questions. No one knows where the Frontier people are. I'm more patient than most but this is too much. Never again. And our tickets weren't even particularly inexpensive. We chose this airline for the direct flight. Never again. read more

First and last time. My suitcase handle was jammed on the first trip and on the return trip, the front pocket was torn open, grease or other dirt on it and the main part was partially open. I called while still at baggage claim, because the airport office was closed. They couldn't take a report on the phone, only online. I wasn't able to do it within 12 hours, so they won't do anything. Terrible way to do business. read more

If I could give 0 stars, I would. About a month in advance, my family booked 5 round trip tickets to Orlando, Florida. Our first mistake was believing Frontier was even semi reliable. We get to the airport of the day of our flight--and yes, we got here early because we are the type of family to be paranoid about missing our flight. We had high hopes on our way, chatting about the great things we would do with our whole family who would be flying there on separate flights (they were smart enough not to chose frontier). Those hopes and dreams were crushed after a long day at the airport, where our plane was overbooked BY 40 PEOPLE. Yes, that's right 40 people. So, we opted to take the travel voucher and fly on the flight departing 2 hours later. Yeah, we were wrong. Turns out, that flight was over booked too! So now we will miss our cousin's performance, our flight friends are missing a wedding, and we are all gaining disappointment in the staff of frontier--the frontier staff who treated us with hostility, and claimed that the 40 people being cheated out of their flight were being "rowdy". I can say with complete honesty, no one was being rowdy, people were simply trying to find out why we weren't able to board the plane that we PAYED TO BOARD WEEKS IN ADVANCE. don't fly frontier. Ever. read more

The worse airline ever. When buying ticket make sure to read the little print about the extra feed. The worse customer service ever. read more

I will never use Frontier again. All day everyday the TV's in their waiting areas play super bias CNN. I'm sick of businesses trying to push their political opinions on everyone. They have it playing everyday and it is clear that it is purposeful. read more

It's really sad this airline is head quartered in Denver - Colorado deserves much better. The reviews say it all - non-existent customer service, cancelled flights that leave you stranded, charge you for juice and snacks. Plastic seats in new planes literally have no padding - you're sitting on a wood bench for hours. I'm sure their future plans will include charging you to take a crap. Definitely not even worthy of a 1 star rating.... read more

We were suppose to leave at 7:50 we are not leaving now til 11:00. We cannot do business with any other airline They are not affiliated with any other airline. Not good no other airline can be utilized. How unfortunate Will not use this airline in our future. Staff was very nice. read more

NEVER EVER choose Frontier Airlines! This airline is a cruel joke for those seeking cheap rates! A rude and non-helpful counter clerk at the Detroit airport caused us to miss our flight by refusing to check us in. He left the counter and we had to call the reservation line to attempt to get a refund. She stated we would lose $100 for "cancelling" our flight. I reminded her that we did not cancel! The counter clerk refused to check in our luggage. When we finally spoke to a supervisor after we missed our flight, she blamed us for missing our flight even though we were there an hour in advance. The airport was not crowded and the TSA agent verified that we had time to make our flight if the Frontier counter clerk had provided the customer service we needed. We learned from another Frontier counter clerk that there were problems going on behind the scenes. Their solution was to put an incompetent clerk at the front desk to refuse additional passengers while the supervisor and one other employee handled the behind-the-scene problem. Now we have to fight to receive a refund for the flight and baggage fees. read more

Most deceptive fares around.....Never again on this airline. You are traveling on business and do not get a carry on bag - are you serious. I can understand the checked bag fee stuff even though I do not like it, but really......a carry on laptop. Almost as bad as Spirit when it comes to nickel and dime. You must pay for your seat assignment $8-15.00 on top of your fare then $20 on up per bag and if its a carry on that starts at $30......what a joke........tried them this time not coming back......have businesses forgotten that without customers you do not have a business at all. read more

If i could give neg stars i would. I bought tickets to orlando end of oct. Spirit on the way to orlando, frontier on the way back. Spirit was great no issues. On the way back different story. Got to the airport 2hrs ahead of time and was waiting at gate. We were informed our flight was cancelled. Now 1st i would have not been upset at a cancelled flight if the customer service was not so unbelievably bad. So after being told this bad info. 1st i was upset but relived that they cancelled if there was something wrong with the plane. So i get in line at the gate, not knowing what to do or expect but thought we would be taken care of. I was handed a piece of paper and told go find a new flight. I was dumb founded and shocked. No directions, except what was on a paper. The paper had links on it. I am not on a computer i am in a gate with my phone and carry on and panicked. So i make my way to the frontier ticket agents. I wait in line now wondering what i am gonna do since i am alone and stranded in Orlando. I get to the front of the line and i tell her what flight i was on and i asked is there any other flights. She states not today and gets ready to move into next customer. No offer of help no offer of anything just very dismissive. At this point i am crying because i am stranded in florida by myself with no help limited funds and a disabled husband at home needing me their. Not evan counting my work i know was gonna have to call off for. So i call my mother. She finds the earliest flight out of orlando that wasnt full was on southwest the next day. The flight cost $480. I figured i would be reinbursed the flight and my flight cost on frontier. Which i had upgraded the seat earlier that day $180. So now what do i do sleep in The terminal? Get a hotel? I am by myself. I get a hotel $212 at the airport because i want to be close to the airport. I have to pay for food as well $40. All of this extra money is money i dont have. We have a fixed buget.. Husband at home disabled. I call the customer service that night to make sure that they know i had to get a hotel. From the letter i thought i would get my refund of the ticket i purchance and the $400 at min for my replacement ticket since last min airfare is higher cost. I was told that there is nothing they can do about the hotel and that i was out of luck that i would get what was stated on the paper they gave me at the gate. I call customer service again just yesterday to 1. See how much of a refund i was getting because i sent all the paper work via email (airfare, new and old, and hotel) and 2. See if it had been processed. I was told that i would be getting a total of $400 and that was all. I said how? My refund for my ticket on frontier was $180.. How do i get a replacement ticket on any airline last min for $220? Not gonna happen. And again the hotel they said i was out of luck. I asked for a manger and was told that they were busy and would call me back before 1pm my time. I waited and i recieved no call. Your cutomer service is 1. TERRIBLE how can you leave your customer stranded and with NO help...it is shamefull. 2. They way you treated me on the phone was not only neglectful but just this side of criminal. 3. $400 minus the cost of the airfare YOU canceled ,you know that is not enough. And finally leaving me staranded and not even offering to pay for my hotel... Again shameful. I am not asking for anything for my lost wages, the fact i had to make arrangements for my disaabled husband or my food cost. I only asked for my frontier ticket refunded, my new ticket i had to purchace because of your canceled flight and refund of the hotel cost i had to get to be safe. This is WAY below the standard of what most airlines do. I will never fly frontier.. Me or my family. You obviously dont value your custmers and don't care as long as u get your money. Very unhappy. The manger never evan called me back either. Neg 10 rating. read more

Frontier is TERRIBLE. Flight sucked. Made me check my bag because it was "too big" to fit in the overhead. Interesting thing was that the bag fit in the SAME type of plane when I flew in for this weekend. Ground crew in Detroit was incompetent, and rude as well. This airline is most likely going to be bankrupt in a year, anyhow. So glad I fly my 100k miles/year on UNITED!!! read more