Based on my Experience June 18. 2026 the agent in Detroit, departing flights named Sondra D,I will give 10 stars ‼ Delta canceled my flight, because of a maintenance issue, the guy at Delta was rude and nasty, I was stressed because me, my daughter and her daughter have the same birthday, and I needed to desperately get on the next flight. Sondra D was so kind and patient and professional, which is very rare with TSA, must be rude and nasty have to be a prerequisite to work for the airline ‼ It's rare and refreshing when you get a good one! Thanks Sondra S and I pray this message reaches you!!! read more

This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got served drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app. read more

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My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October 12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that. read more

Prior to my flight with United Airlines, I attempted to check-in via mobile application as I searched for the terminal inside of Detroit Metropolitan Airport which was a headache. I love downloading the airlines mobile application because it provides some leeway prior to arriving at the airport if you do not have any bags to check-in, allowing you to head straight to TSA. As for my airport experience with United Airlines, I was hindered from checking in via mobile application due to having to show proof of my bag size prompting me to see the agent. The process ended up being quick with the agent, and I headed straight to TSA after I received my boarding pass. With the sense of feeling rushed at security, I failed to take off my belt that was filled with embellished designs, resulting in me being pat-down. Talk about an unpleasant, emasculating feeling, aye yai yai! Furthermore, the United Airlines gate appeared professional! And the boarding process went smoother than the process I experienced trying to locate the terminal for United Airlines. Now as for my onboard experience, I wanted to charge my phone as I slept on flight since my phone battery was low. I was not fond of the placement of the power outlet which was in-between both seats in an area not so visible. And on top of that, the charge was not the best. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted water as I woke up briefly, and the post airplane departure goodbye greeting. And lastly as for the airplane interior, the seat comfort was terrible! I felt very snug with little room to move, and seemingly close to the seat back television screen in front of me. I did love that there was a seat back television, but it was hard to enjoy it when it felt so close! Imagine being strapped up in a seat and being forced to watch a television up close. Yes, that is how I felt while awake on this flight, so I just closed my eyes and tried to sleep the entire flight. In closing I will be hesitant prior to flying with United Airlines as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. Thomas G read more

United Airlines - Airlines Near Me - Detroit, Michigan

They did a good job losing my gate checked bag at the gate. If you're given a green gate check tag you're just better off bringing it on the plane and not putting it at the jet bridge as you're told to do. I had to spend $200 to replace everything inside and it's still not enough. I'm using a borrowed bag now. read more

Very friendly and helpful check in Less than 10 minutes to get thru security Clean and very quiet terminal Lots of places to eat and drink read more

I flew to Cabo on this flight. Overall the Airlines schedule went pretty smooth. The flights arrived on time and left on time. There was one gate and luggage change but overall no big deal. One area I did have a problem with is the lack of technology on the plane. No phone chargers or monitors. The flights with Tech may only be in the longer flights. I'm not sure as I don't usually fly United. Most other competitors have this in most planes. In this day and time you would think it would be more with the times. Also on the return flight in Mexico the systems went down for check-in but the staff stepped right in and helped. On a positive note the flights did include Wifi but it did not work great. The employees were also kind and helpful but overall lack of the Tech was one of my things. I also am grateful that the flights were not canceled during this time frame where a variety of flights were canceled. I appreciate that. read more

United Airlines - Terminal - Airlines Near Me - Detroit, Michigan

Flew in and out of Detroit Metropolitan Airport on United. On our way home, I stopped at the United ticket counter to check a bag. I used the computer kiosk - no one in line in front of me. As soon as I completed the data entry at the kiosk - the United agent confirmed my identity, tagged my bad and I was on my way. The United agent at the Gate was pleasant and professional during the boarding process. read more

United Airlines - Airlines Near Me - Detroit, Michigan

I was really resistant to having fly United because of how they are known to treat customers, especially since the whole Dr. David Dao news situation a couple years back. We flew out of DTW and headed into Honolulu, with a connection through Denver Colorado. We had a smooth flight all the way through which we were grateful for. The attendants were actually somewhat courteous and offered beverages every few hours. What was a disappointment was that I called United customer service prior to the flight and they told me that from DTW to Denver only a snack and drinks would be served, but the longer flight of over 7 hours would include a complementary breakfast. So when we didn't buy anything at the airport or bring anything on our own, we were very disappointed that we were misinformed. They did sell some items on the flight, but nothing sounded like anything I wanted. On the way back from Hawaii to Denver, the flight attendants were pretty cranky. They struggled to get the luggage stowed over head, barked at us about drink orders as they were coming through only twice in over 7 hours, and was clearly irritated during the whole flight in. Once we landed, the gates were wrong on the United App and the overhead monitors at the airport didn't match. Our trip from Denver to Detroit was smoother. For the lengthy duration of any part of of our trip, they did not have monitors on the back of the Seats. They do have movies available on the mobile app for United, but they don't advertise it. You just have to know about it and get to it, and if you know how you're in luck! Every flight we took (2 there and two back) was oversold and very crowded. They kept trying to get costumers to take later flights and were very strict with the luggage size. The planes had very limited overhead storage, so they kept asking for volunteers to check them in. In all seriousness, there were many moments of fear that we would be randomly "volunteered" and "reaccommodated" especially since this is days within the anniversary of the incident that we were flying. Overall, we are glad we made it to our destination and back again on time and safely. read more

The United Airlines flight staff treated a autistic child horribly escalating the situation and violating the protection she is entitled to under the law. Real nice behavior by the tyrants the child's mother who was trying to calm her autistic child's vocalizations told staff hot food would keep her quiet however they refused to give her one because they were not first class passengers. Instead they did an emergency landing and removed the mother and special needs child. Essentially stranding them. read more

Slide from United is seriously the best lady! She was checking us in and greeted every person by name

This's one of the most disrespectful airlines of all. Their personal do not care for the passengers. They just leave the desks for long periods of time and lines are always long. read more

0 stars if possible. Frequent flyer here! At least once a month. All of the employees for United Airlines at DTW have been provided the worst experience and customer service i've ever encountered from an Airline. Spirit Airlines is way more accommodating! First, we arrived 50 min before our flight, already checked in from the night before, we got no notification that we had to check our bag 45 min before flight left. By the time we approached the counter to check the bag in, it was about 43 min before flight time and they simply said "Sorry sir, you wont make the flight". No attempt to help us out; like if 2 minutes would have made a difference for the bag to make it through. Aside from that, everyone we've interacted with from this airline at DTW has been rude, if not rude indifferent to whatever you ask for. Just save yourself the headache and go with Spirit. read more

No kiosks, security and check in a total mess. Would not recommend out of Detroit. Full flights no social distancing.

A Christmas ruined. UA lost my bag full of expensive Christmas gifts 3 days before Christmas. Because the customer service agent on duty did not know how to create a claim, I had to call the 1800 number and wait over an hour to make a claim. Afterwards, I called the local DTWBSO office for 3 days straight to locate my luggage full of Christmas gifts. This only led me to hear about how busy they are, about cancelled flights, weather, etc. However, none of those things had anything to do with my flight or bag because the last scan on the bag said it was dropped on their carousel. So on Christmas Day, TIMOTHY, in baggage decided to tell me to come to the airport to make a claim with the police. ON CHRISTMAS DAY! I said the only way I am coming there today is if you have my bag. So after you lose my bag of expensive gifts, make me call customer service because your agent wasn't trained to make a claim, you tell me on Christmas Day to come make a claim with the police. I was furious!!! After that, he hung up in my face and refused to answer any further calls. I asked to speak to the supervisor before he slammed the phone in my ear and he gave me a generated number sending me right to a voicemail. Their staff makes you feel like you've done something wrong to them. But in actuality, I had to look 10 people in the face, including children, and tell them that I did not have a gift for them today. How unfortunate. And all you get from them is the run around, excuses, and a lack of caring for their guests. read more

United Sucks. If you're going to pay for a major airline fly Delta. United charges about the same sometimes more but the service isn't nearly what Delta is. I don't recommend. read more

Fly United if you like poor customer service. Arrived at the airport over 2 hours early. Stood in United line for OVER AN HOUR but nobody wanted to wait on us because we were a large group. Finally got help, listened to ladies chat back and forth about their personal lives, move at a snails pace and generally not care about how long they were taking. Did get a $10 food voucher when all of this caused us to miss our flight. read more

I visited a friend for their birthday and used United Airlines to return home. The staff at the gate was absolutely amazing when it came to friendliness and offering good customer service. There was a gentleman sleeping while everyone was waiting to board. He was the last one seated other than myself and a few other people and a few of the male staff had a hard time waking him up. They let this gentleman board the plane. One of the male staff who woke the man up walked all the way to the plane to inform the flight attendants that the gentleman was drunk and the man heard them talking about him but he kept walking to his seat. I heard one of the flight attendants share that she did not want him on the plane. He heard him say these things about him. The man was settled, put his bag away, and was sitting in his seat quietly not disturbing anyone. Other staff came on the plane and they asked the man to come with them. THEN had him double back to get his bag. This was so unprofessional and they embarrassed the customer. The flight attendants were bland in personality and this was by far the worst in flight experience I've had. The lack of enthusiasm made me feel uncomfortable and this was my first bad impression of this airline despite having delays in past. They could have assessed this gentleman prior to him even boarding the plane. What if he decided he wanted to make a scene due to having to get off the plane? Why put other customers in a predicament like this. What are the policies concerning situations like this? I was very disappointed with this particular flight. read more

Filthy dirty. I can't believe they don't clean the pockets in front of your seats. They put you right next to a stranger. So much for social distancing. DELTA ALL THE WAY. I will NEVER fly with United EVER again. Zero stars. read more

***United out of DTW features friendly in-flight service, but it relies very heavily on O'Hare for travelers trying to get to Detroit; given the recent issues in Chicago, this really exposed how United was not equipped to handle significant delays in O'Hare for travelers going to and from Detroit; there was no use of the Denver or Houston hubs to get travelers back to Los Angeles and I really worry about people getting to and out of Detroit on time given the many weather and other delay issues that often plague O'Hare*** I am not sure what the parking situation is at DTW, but I imagine parking here is expensive like other airports. read more

Decent amount of flights to and from Newark to DTW. Staff was friendly here. You can cross honor your United Lounge membership at the Lufthansa lounge near the United gates. read more

WISH I COULD GIVE ZERO STARS I have never flown United and this will be the ONLY flight I EVER take. Going for a long weekend, so I can get by without a "full size" carry on bag. I try to check in......OH, you can't check in online if you're flying basic economy and not checking a bag. They are, however, kind enough to tell you than and then give you the option again to check a bag so you can finish checking in. uuuuuuummmmmm no thank you. I have never seen an airline try to blackmail you if you refuse to check a bag. Even Spirit airline allows you to check in if you're not checking a bag. So, basically they try to blackmail you for a bag fee by not allowing a "full sized" carry on. And when you confirm that you are indeed capable of traveling without one, they try to bully you into giving them the money or they won't let you check in on line. THEN......the cherry on the sundae, I email customer service to lodge a complaint. While the robot note generated back to me assures me that my feedback/perspective is very important to them.........they can't be bothered to get back to me for 14-21 BUSINESS DAYS (which translates to 3-4 weeks). This airline doesn't even have the good sense to be embarrassed about the way they treat their customers............... read more

Terrible business practices, poor customer service policies--was trying to book a flight which cost 3200 USD, (when booked individually, when booked as two adults, the same flight was 15K, which forced me to book separately). Booked my wife's flight, at the 3200 dollar price. Less than a minute later went to book mine, and the price for the same flight, same seat, had increased to over 5000 dollars. Called United to cancel the reservation, which I was fortunately able to do. They refused to provide a confirmation number for the cancellation (I.e, no proof that the flight was cancelled at all, or that I spoke to an agent). I was also told it would take 7 business days to refund the money to my credit card--unacceptable-Any business can commonly return monies directly at the time of refund, so why not United? Before booking the flight, I had called customer service with a question concerning seat configurations--no answer available--was told by the agent in the call center that I would have to talk to someone at the gate, which I pointed out to her was not particularly useful as I was booking the flight today. She could not direct me to anyone who could answer the question, or provide additional information. No one picked up at the Detroit number at all--it just continuously rang. Deceptive pricing, ineffective customer service policies (agents in the offshore call center can only do what they can do, they don't set policy), poor documentation of transactions that leave customers without proof of service. If I could give 0 stars as a rating..... read more

Not even a 1 star!! #unitedhorribleCSR #unitedagentsnottalking Why are you allowing for no agents to assist in helping passengers when YOU cancel flights; whether it's at the airport or over the phone?? All agents are stressed & lines are 50 people deep then when you get to the counter no one is talking...why is that?? Also we have been on hold for over 90 minutes & is still stranded at Denver airport RIGHT NOW & can't get an answer from any agent but will get text messages to go from one terminal & when arrive there you change it to the OPPOSITE END OF THE AIRPORT! What are you doing United? read more

This airline is awful. Always delayed and the worst customer service. And even when they "reimburse" you with an eCertificate for a monetary value, it's only good for certain thing aka NOT for baggage. I'm sorry, you gave me money to spend however I'd like but won't pay for my bag. The worst United, the worst. read more

United Airlines is AMAZING!!! I had a 15 min connection in Newark to get on my Detroit flight so I didn't think my bag would make. When I got to baggage claim, there it was. Ta dah!!! I'm so impressed! :) read more

I can't even begin to tell you how upset I am over my experience with the customer service department that I have to call to check on the status of my claim, and baggage claims department. I have every detail and person I have talked to documented because I will be contacting someone in regards to the run around I have been getting since I flew with United in January. I have been promised calls back from management 4 times that call back never happened, spent hours upon hours on calls and on hold also have had to re-submit the claim form AGAIN even after getting confirmation it was received. When I did submit again last week I asked for a call from management and still have not got that either. I called again this morning and am being told that my claim was not received (I have confirmation of that one being received also) and to submit again and that there is no manager to take my call. Then after 30 minutes of asking she finally said she would transfer me to claims department directly and then hung up on me. I gave her several hours to call me back and She did not so I called again at 5:02 pm and the woman that I spoke to this time also said my claim forms were never received, she said she talk to the claims department who say that my forms were never received but would not let me talk to them to go over the information only insisted that I email this email address instead. I am beyond frustrated and will contact whomever I have to in order to get something figured out. This is not fair at all to me and I would appreciate a call back from SOMEONE WHO WILL ACTUALLY HELP ME GET THIS RESOLVED AND MAKE UP FOR WHAT A HUGE INCONVENIENCE THIS HAS BEEN FOR ME! Thank you read more

First of all, oversized luggage should not cost $200. It cost me $30 with delta. Second, when I got to my seat, it was covered in melted chocolate and got all over my clothes. Third, seats don't recline very far and seating area was designed for people under 5 feet tall. Ridiculous. Will avoid flying with them at any cost read more

Got a great rate along with free checked bags because my husband being active duty. Attendants very friendly and helpful.

Worst customer service I have ever had. Airline charges me $25 a person to book a reservation over the phone and does't even tell me. They just charge me the additional cost without telling me when I'm on the phone with the representative. Then I bring it to their attention and they tell me to request a refund on the website but of course you can request a refund for the secret service fee they didn't tell me about. Leave it to United to make you jump through hoops for basic customer service needs. Never flying with this airline again. It definitely worth spending and extra $150 dollars to fly with a different airline to avoid the headache United always causes me. read more

DTW staff was very helpful and professional. I'll fly them again.

Bag check and custmer service blows , never again will I choose united again . Rude rude rude , sorry to bother u to take my money to check my bags . Always flown DELTA and will always after this trip . read more

Flew out of Tucson on Friday heading to Denver. Plane delayed several times until 2 PM when it was finally canceled. Put me on a Delta flight through Salt Lake City on to Billings MT. Coming back on Tuesday, flew into Denver on United. Gate changed 4 times and plane delayed 2 hours. When I missed my flight because of no announcement either on speaker or through the app, CSR said it was my fault. Had to fight for them to make it right. Never flying United again and NEVER, EVER through Denver. read more

I have flown from Detroit to San Francisco with delta, spirit, and most recently united. United airlines is a comedy of errors, but the jokes are not funny. Out of 6 flights in my round trip, 5 were delayed due to sudden maintenance issues. I checked no bag on the way out, and checked only one bag for the return flight. That one piece of luggage never arrived (they failed to load it on the plane from Chicago to Detroit). There was also nowhere near enough room on the flight for everyone to have the carry on and one personal item - about 20% of the passengers had to check their carry on from lack of space. The constant, surprise maintenance delays fit a pattern of bad leadership cutting corners by delaying and putting off maintenance, and the customers pay for it -waiting for hours of delays on nearly EVERY flight. I would never recommend united to anyone. Delta is also bad but shines in comparison to united. United airlines is an exhibition in faceless incompetence and cannot be rated low enough. They don't seem to deserve to be in business based on the service provided, and the company would not exist today if it had been so terrible in it's early years. read more

Great for the price. plugs on the planes (at least for some of the longer flights) and some free media choices on the app if you download.

My family of 4 was headed to Key West for a week of fun and sun. We had a 9:30am flight out of DTW on March 3,2019. Unfortunately we had bad timing and missed the 45 minute pre boarding check in time and were unable to check in our large suitcases. The employee at the airport check in was our hero that day. Annette Sims suggested we fit as much as we could in our carry on baggages and offered to hold our empty large cases until we came back. We were so grateful to have her go above and beyond to help us make our flight. We had a great time! When we returned, Ms. Donny at the luggage claim area helped direct us to get our luggage back and the rest of the staff brought it out to us. We are so appreciative of the staff helping us when we needed help. You guys rock! read more

what a joke airline! First time time using this garbage airline and now I know why. Plane was late getting in and the stewardess took forever to get people situated on the plane. To make matters worse, the plane had a mechanical problem. We missed our connecting flight to chicago going to Rome. Stuck in Chicago not knowing if we will even find a flight that day. Thanks United for let my wife I see Rome. read more

Frustrated beyond belief. I have flown Southwest, Spirit, and Delta with my emotional support animal without any issue. Their agents instructed me to bring my letter from my psychologist to the gate to present to staff for verification. Then they print out my boarding pass and send me on my way. Not only do I have to pay to fax the same letter in to United, but they tell me it's invalid because it doesn't have a date on it. Why was it perfectly acceptable for every other airline? Now I have to pay to fax in an updated letter rather than just bring it in with me. It takes 48 hours for them to verify it, and my flight is Thursday. Why is this process so difficult and convoluted? As someone who suffers from behavioral/mental health issues, this is only exacerbating my anxiety. I will not be flying again, since this is how you treat customers with medical issues. read more

Seldom have I had occasion to proffer a review of an airline. Most are unremarkable. They transport us and our belongings from point A to point B with reasonable speed and efficiency, at least that is the concept. Of course things can go wrong, and they do, whether from human error or the odd snow storm. Passengers get angry. I get it. On this unhappy occasion, I was asked by a client and dear friend to intervene on his behalf. United had misplaced his checked bag somewhere between Los Angeles and Detroit, where he was to stand up in a wedding. Disaster, right? Well, it need not be. Calls were placed to United with no success in tracking the bag. I personally appeared at LAX the following morning in search of the lost bag. I even flew to Detroit later that day in search of the missing case (I, too, was on the guest list for the wedding). Naturally, I flew American Airlines to Detroit to avoid the same fate, however. Once in the baggage claim area in Detroit, I found the United services desk and politely explained that I was there to advocate for my client. "Has the bag been found?" I asked. "Could I speak with a supervisor?" The unkind, unwilling United agent -- rather than offering any assistance -- picked up her phone and called 911, arguing that I was harassing her. (Technical point: she never even asked me to leave her work area). Naturally, the responding officers saw things my way. More interesting, however, was Officer Green's remark that United Airlines calls them "for everything." So, there you have it: United Airlines -- come fly the friendly skies... and when we negligently misplace your bag, we'll deny liability and call the police when you complain about it. Hey, at least they didn't drag anyone out of their airline seat by force today... read more

United Airlines told my pregnant wife holding my two year old with a leaking diaper who got up to use the bathroom that the first class customer must go first. read more