amazing experience! I've flown with Delta airlines for 7 years now, and the experience is still…read moreholding up! the entertainment is awesome, because all I need on an airplane is a seat monitor. food and drinks are good, those biscoff cookies and sun chips with coke combonation still hits! 10/10

Delta Air Lines operates the main 'customer service' call center for this (866) 666-0203 phone…read morenumber 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

Flew into Detroit on an international flight and had a layover for a few hours. I appreciated that…read morethey offered a separate customs line for those completing the MPC app, so we didn't have to wait at all. Security after customs was also well staffed and quick. The airport itself had several food options and clean bathrooms. I also appreciated the music they were playing in our terminal, and watching the wheelchair robots transfer people between gates. Overall I'd be happy to fly through here again.

Pushy TSA agents at the security line, but I get it. They're just trying to keep things moving. I…read morewish they had water bottle dump stations at the security checkpoint. Waiting for a flight in Terminal A was alright. Not as much variety in shops or amenities compared with other major airports, but there was some, including restaurants, small shops, and vending machines. Bathrooms are clean but packed.

Ok. Here me out. I was never a fan. Having my original flight fall through, may not be the…read moregreatest, but Spirit y'all saved the day!!!!! Words I never thought I would say... I was able to walk right up to the counter and get a cheap last minute flight for the next day. And because I was at the airport, I didn't have to pay the additional fees. The agent truly went above and beyond to get my needs resolved.

I dont get the low reviews…read more I love traveling and I love a good deal. My flight to and from Detroit was $32 each way. You have to add for everything.. carry on, seats .. wifi.. etc .. I didn't need all that. I've been lucky when I check in and get a window seat. The terminals are spacious and very clean, but very scarce on outlets. The gate agents are friendly.. however if you have a personal bag, make sure it fits in their sizers..

Very good service! It was a good flight, a little bit of turbulence but still good! I got my…read morefavorite snacks and drinks and the food was very yummy too!

Greeted warmly by the gate agent and received the requested accommodations. We encountered an issue…read morewith air traffic control losing all communication, which led to a major ground stoppage in Dallas(both airports) and a diversion to Oklahoma City. The pilots and crew did an EXCEPTIONAL job keeping passengers updated and handling a very challenging situation.

This goes out to the women who fly internationally. Do not fly Turkish Airlines. On a recent trip I…read morewas flying on Turkish because of the price. On the flight home from Istanbul to Chicago I dozed off on takeoff. I was woken by an extremely gross smell. Upon opening my eyes there was a pair of naked feet in front of me up against my closed tray table. I was in an aisle seat, middle section, and the man sitting on the other aisle seat had taken off his shoes and socks, put down the middle tray table, had his legs on the table and his bare feet in front of me. I asked him to put his feet down, nicely, and he just looked at me. I assumed he didn't speak English so I pointed at his feet and then the floor. Here's what happened next: He raised his hand as if to hit me. I jumped out of my seat, reached over and pressed the call button. A flight attendant came and I showed her the situation and told her he had threatened me. She didn't see the "problem ", her word, and told me he had a right to do it. She then asked the man in Turkish, I assume, to put his feet down. He ignored her. Another flight attendant came over and I again explained what happened and that I was feeling sick and nauseated. They told me they could not reseat the man and that different airlines have different rules. Finally, a male flight attendant came over and talked to the man. The man put his feet down and the flight attendant proudly informed me he got the man to put his socks back on, problem solved. As the flight was less than full I asked if I could move. They said no problem. I asked if I could move to business and they lied and said it was full. We were just behind business and when the curtain was open it was obvious it wasn't full. They could have just said no they didn't have to lie. I gathered most of my stuff and found an aisle seat a couple of rows back. At this point I felt like I was going to vomit and went to the toilet. I was in there for over 20 minutes retching. At one point a flight attendant knocked and asked if I was okay. I said no, she walked away. When I got out of the toilet I went to retrieve a couple of items I hadn't moved. One of the flight attendants moved what I had left in my original seat to my new seat. 1 or 2 small things were missing, I don't care. The flight attendants reiterated to me the man was in the right, they had informed the pilot and he agreed. I filed a complaint with Turkish on their website. They acknowledged receipt and said they would get back to me within 14 days. That was about 3 weeks ago. My bottom line is this. I know there are cultural differences. But all the flight attendants deferred to the man. The female flight attendants would not speak to him, with the one exception, only the male flight attendant. The bare stinky feet were bad enough but they stuck up for the man for physically threatening me. I shudder to think what could have happened if he had actually attacked me.

On the flight TK 205 to DTW on 19th April, due to very high turbulence, like many other passengers…read moreI got sick and vomited. Now the shocking part here is that after seeing me being sick, the staff did not offer help. The biggest shock is when I requested help, I was denied help twice. 1 - I had a bag full of vomit and requested another bag to dispose it, I was told they don't have any big bag and denied taking it from my hand while I was tearing and coughing my throat out. 2 - when I requested to take my vomit full of blanket to discard, the staff told me to do it myself or shove it behind the chair. 3 - when I asked for any medicine, I was denied instantly. I cannot believe the incompetency, rudeness and untrained staff behaviour. No words to this. This was my first experience with Turkish Airlines

This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got…read moreserved drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app.

My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October…read more12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that.

The first time we used Frontier was a hit! So much so that I've used it again without incident. But…read morethis time, they were most unhelpful. We arrived approximately two minutes beyond bag check. Long story short, people moved exceedingly slow and didn't bother to call the gate or anything. They had exactly one agent out of four that was concerned and gave us further information about getting a refund. Then they offered to rebook for the tune of more than $600. No thank you. Y'all missed the mark this time. I really hope my return trip is better.

Very tight seating!! Ok for a short trip, but no longer…read more They damaged my bag on the way to vacation and something rancid spilled all over it. Since I thought it would air out, I let it go, but hadn't noticed the damage to my wheels. When I got home I filed a complaint about whatever dead animal spilled on my luggage and the broken wheels. They wouldn't do anything because it wasn't in the FIRST FOUR HOURS!!

What a mess!! I…read morearrived in London on 8/16 with NO baggage. After reporting it, it was still sitting in Detroit. I was in a hotel for THREE DAYS with reports that it was on its way to Heathrow but never arrived. My air tag reported it was sent to Paris. No one answered my question as to WHY?? I boarded my ship for a 10 day cruise on 8/19 with NO baggage. Still in Paris!! It finally arrived on the ship at the first port on 8/21. A week without my personal belongings. Almost half my vacation. I am most seriously displeased!! Detroit to Paris to Edinburgh. Why was it not sent to Heathrow as I was in London for 3 days. Many emails stated "our teams not communicating ".

If your going to fly to England you better do it w Virgin. Top notch all the way from check in to…read moreexiting the plane everyone, and I mean everyone was the epitomy of class.

In the end it worked out, but this story is mind-blowing. I went to check in online for my flight,…read more24 hours ahead of time. There was an option to pay $15 more per person for expedited security. I hesitated because there are four in my family, but paid to have peace of mind. I printed the boarding passes. When we got to TSA Pre-check, I showed the boarding passes and they said I had to return to the check-in counter to get a sticker or stamp. I did and they said that the airport (Detroit International) was "too small" for JetBlue to have this feature (even though this is a huge hub for many airlines)! But, I could call JetBlue and get a refund - no problem. (This made no sense!) We ran to the regular Security, at the other end of the terminal. When I called JetBlue, the first agent told me that I couldn't get a refund because we had already used the tickets (!) - i.e. that we hadn't made the call (which took 30 minutes) before going through Security (!), but we could get a JetBlue credit on a future flight. I asked to speak with the manager and spoke with two managers, and the 2nd manager said she couldn't change the policy and actually hung up on me (!). I called back and was greeted courteously and the matter was taken care of. The agent said I would get a refund and even apologized for the drama (!). Persistence pays off, but what kind of customer service is this?

Our airplane is leaking oil and it has so far delayed the flight an hour. Jet blue also does not…read morehave a mechanical crew making for an even longer wait.

Well they are consistent in their poor performance: 4 out of our 4 flights were delayed; the last…read moreone by 3 hours. Were there technical issues? A storm? Airport closures? Riots? NONE of the above. Just business as usual for this crappy airline. Customer service is lacking, and transparancy is nonexistent. Text after text promising departure in 30 minutes was just a lie. The result: a plane full of hungry, tired and screaming kids. Lesson learned. Will avoid this one at all cost next time.

Both times we've flown internationally with Air Canada our flights are so late that we miss our…read moreconnecting flights. Once--ok, whatever it happens. Twice--we're done flying Air Canada. Both times it's impacted our vacation. I don't understand why they offer the connecting flights so close together that they run out of time if there are issues and flights are missed. Seems like an airline issue, as both times it seemed that most Air Canada flights were running late. Also, flight from DYW to YUL today; I was by emergency exit. This emergency gear door kept popping down--made everyone feel super safe.