Requested a quote from their site. Had a back and forth for over a week. They first asked to describe my dream garage door. Told me what they couldn't do and not what they could. Then told me to pick from previous projects on their site and when I did that they ghosted me never giving me a quote. Not a custom house as they claim. Awful customer service. read more

Quality wood products and superior design. Satisfied with the craftsmanship and artistic design. Thank you Tungsten Royce !!!

We are super disappointed in the doors and service with Tungsten Royce. These doors were very expensive and the paint started peel after one year. We recently had to have bids done to repair the peeling paint and each of the paint companies said the same thing. These doors were not primed. When we inquired, we got the run around and it took weeks for someone to call us back and then no follow-up. We would not recommend this company for obvious reasons. It is quite expensive to have these doors repainted when they weren't painted/prepared correctly in the first place. In addition to the paint, we have had to have a repair person come out twice to fix the hinges. We had originally wanted two doors and the company insisted on three and one which doesn't work well. The hardware used holding the non locking doors were cheap and had issues within the first few months. They didn't hold the doors and had to be lubricated and even replaced. When you spend this amount of money on carriage doors you would think they would last more than 9 months and that the service would be excellent. On top of those issues, the locking door goes off the track and won't close. We have had to pay to repair this within the first year of completion of these doors. This has happened several times and today the sweeper under the door fell off. We are extremely disappointed in Tungsten Royce's products, customer service and lack of follow through. read more

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Chase is the best!! Super talented wood worker. You will not be disappointed with their garage doors.

I contacted Chase of Tungsten Royce 3 years ago to install a custom gate based upon my vision. I wanted an 8 foot tall gate. I wanted African Mahogany. I wanted frosted glass. The list goes on. In the end, Chase built a one of a kind masterpiece. It's not just a piece of art, it's the focal point of our home. It's modern, yet warm. It's overwhelming, yet welcoming. Fast forward three years later and I had an issue with the electric bolt latching on the gate and contacted Chase to help me out. Given the uniqueness of the gate, I couldn't simply call any carpenter or handyman to look into the issue. Chase came to our house and was able to make a few small adjustments and the gate is working perfectly again. Chase went above and beyond to make sure his craftsmanship stood the test of time. He reminisced with me in detail the intricacies of my gate as if he built it yesterday. When he spoke of his upcoming projects, he spoke of them with the excitement of a person who loves what they do. If you want a gate, go to Home Depot. If you want something amazing, call Chase at Tungsten Royce. read more

We designed two sets of custom carriage-style garage doors for our home and Tungsten Royce executed them perfectly. Their initial consultations were also very helpful in ensuring all was framed and prepared correctly. They were super patient with the process of finalizing the sizes and style and even delivered ahead of schedule. If you care about the details, we would highly recommend them. read more

I got lucky in finding chase on the web, and I was very happy that I could find such a great guy who can not only design but also build such a difficult ,one of a kind garage door, I have gotten so many complements on my door, every time I see it I love it. thanks chase kambiz read more

This is a quality organization. The whole team worked with us to design the perfect stunning solution to our garage door vision. The doors fit and work flawlessly and the attention to detail was refreshing. They combine craftsmanship, custom stain color, and follow-up to provide a great quality product. They were even able to sand and stain my existing front door to match. read more

I was looking for a door to convert my garage to an entertainment/Man cave space (for you know who). I called Tungsten Royce and they came to my home and gave me a few great ideas. I didn't want the regular roll up door because the track isn't very attractive. Mike suggested a swinging garage door that would pass inspection/code in my area. After a few rounds of drawings on design these guys found the perfect fit. I signed up and 8 weeks later... These guys delivered exactly what they promised. I love my new doors and the streamline process. They have a person that handles each step of project from design to installation. The people at Tungsten Royce genuinely care and it shows through the interaction, consistency and execution they deliver. Great people, thanks so much, you guys are great! read more

Over a year ago, I employed Tungsten Royce to put up a custom made gate at the front of my property. After several phone calls and follow ups, they installed a beautiful gate. They told us they had to come back in a year to maintain it. Once again after at least ten calls, they came back to look at it and told us there was structural damage and the caps were worn. They set up a date to come back and fix it. They never showed on the date and have still not returned calls. I would NEVER work with this company again and advise others not to, because they have NO FOLLOW UP with their company and you get stuck with what they initially put up. I have to be forced to take legal action for them to even return calls. read more

We were incredibly happy with our garage doors and working with Tungsten Royce was a highlight of our garage remodel project. They were very clear the doors were custom made to our spec - we could come up with any design we wanted and they would make it work. We did bifold doors for a garage/living space and added windows. Mike took very precise measurements and gave us good information for the initial quote. Dru was our contact person throughout fabrication and delivery - he mailed us paint samples to verify before the doors were painted, and was very clear and responsive throughout the whole process. Doors were available much sooner than we had initially anticipated which was great. Their installers (Chris and son) did a great and thorough job lining the doors up and making sure they worked perfectly in every way. We've had them for a month now and absolutely love them - one tiny issue with a window that we noticed a few days later was immediately addressed. We really recommend this company and are very happy with our doors! read more

As an Estate Property Manager, I pride myself in my ability to find a way to blend cutting edge technology and old world craftsmanship. I was concerned recently when the rough hewn timber gate at a Signature Property in Rancho Santa Fe started to fail. Luckily I found the team at Tungsten Royce. They appreciated the design of the original gate which extended the use of rough hewn timbers and natural stone found all over the property, a style often seen in the Loire Valley. While the gate is heavy and sturdy, it also provides sightlines to the oversize urns and landscape inside the gate. Instead of giving us a design for a replacement gate, Tungsten Royce gave us a perfect recreation of the original gate. But better than that, they used materials and techniques that may last a lifetime. They addressed and corrected the problems that were built into the original gate. read more

The guys at Tungston Royce did a fantastic job making my bi-fold carriage doors. My house in NY has carriage doors from another company, but after meeting with Mike & Chase at my house and I even went to visit their production facility (I'm a technical guy, I like to see how things are made and inspect quality and workspace) I decided to use them for the doors on my house in LA. They also referred me to an installer Chris (CM construction) they work with frequently for SoCal. He did a great job on the install. These guys are passionate about building quality doors, knowledgeable on material choices and I feel the cost of the doors is a value when you consider it's a hand made in the USA custom product. read more

I would not do business with this company again!! You expect quality for what these guys charge but they deliver nothing remotely close. Poor customer service and no attention to detail. Their installer did such a poor job that the company had to send someone out 8 times to correct his obvious errors and we're still having problems months later. Barely cleaned up during installation and left nails in the driveway in plain sight. We're pursuing other avenues to "make things right." I'd be happy to talk to anyone who's considering hiring these guys and show you their "handy work." It might look good from a distance, but upon closer inspection......Save your money and go elsewhere. read more

We were so happy with how the gates looked when they were first installed. It has been a year and a half, we have been battling problems ever since. Currently one of the gates is sealed shut and we have been unable to use it for months, and another cannot be closed. Calls and text messages for assistance have gone unanswered and unaddressed since January. Promises of calls to address the problem never come. The unprofessionalism and disregard is truly disappointing. I am now faced with finding someone that can fix our gates and determining how to approach restitution. read more

I contacted Tungsten as a result of the positive reviews that were aged but nevertheless positive. I secured an appointed very quickly with Mike Bronson whom measured, and discussed options for a custom entry and 3 garage doors. We spent a great deal of time together discussing options. Mike indicated he would have my proposal in a few days. I followed several weeks later and both my calls and emails went unanswered. Now 5 weeks later, and due to persistence on my part-- I finally spoke to him. Mike actually indicated that he was down to a mere 5 employees (for over a month?) due to some flu epidemic. Most perplexing, was the fact that he was completely unwilling to provide me with a proposal or an estimation of when he could provide one. He actually just said he could not put one together. So many red flags! I would beware-- not the company of 2014. read more

i am a general contractor who specializes in estate and beach properties in Orange County for the past thirty years. When I have a client who demands the very best! I call Chase Ford At Tungsten Royce. I have worked Chase with over the past 8 years and have always received the very best service, highest quality product at a compettive price. There are plenty of door companies that promise the best. But none that deliver a product of the caliber that tungsten Royce delivers at any price read more