I had a birthday coupon that was not honored because I have a pre-paid package. We were 8 minutes…read morelate for our cut and were told "sorry we can't do the cut today." Another stylist jumped in and saved the day. I was annoyed because the scheduled stylist was well into someone else's cut when we got there. The last appointment we had there, the stylist just didn't show up and kept us waiting for almost an hour for another stylist. The cut itself was good - my autistic grandson is difficult client.

I went to Cookie Cutters once with my grandson. That was 5 years ago. Since then I've been:…read more *Bombarded with text messages about specials! Act now! Specials! These are really SPECIAL! *Received multiple emails regarding who-knows-what because I delete them. More specials! Act now! SPECIAL!!!! *Unsubscribed multiple times to their communications, but they keep on coming like a bad case of . . . . If you go to Cookie Cutters, do yourself a favor and DO NOT give them your email address for any reason (see explanation above) and do not give them your cell number (again, see explanation above). If I had known that for one haircut I would be plagued with constant emails and text messages, I would have paid cash and walked out a happy camper. Not so much now, so all should be aware. Intrusive marketing that has made me a Cookie Cutters hater, despite the quality of the haircut that was given 5 years ago.

I had no idea this place existed. It's tucked away in a little nook behind the chinese restaurant,…read moreto the right of the carousel. If u checkin while you're there cut is $17 w a $3 coupon from yelp. Staff was friendly & kind to my child. Upon entering there are games & books to entertain kids while they wait & seats are miniature barber seats w/seat belts. There's a tv at each station that plays a corporate-made cartoon, animal crackers, and dum-dum lollipops to entertain /distract the child. Haircut was decent. I wanted a trim around my son's bowl cut look focusing around the ears, back of head, & bangs slightly above the eyebrows. The total truth: Layers weren't evenly cut if you looked at both sides individually & compared, the bangs weren't even, nor above eyebrows as I would have liked, higher on one corner than the other, and the back was mostly even (any mishaps not casually visual). TO BE FAIR TO STYLISTS, he is a squirmy kid & there ARE scissors in his face so caution IS a priority. The stylist was patient & kind. She DID ask me if it was satisfactory & I DID say yes. It's the same at any place that will cut a toddlers hair. At other places, Under scrutiny, I have had to inspect then retouch multiple times until I caught all those little things that I wanted to be perfect. He's squirmy-the stylists' concern is your child's safety first so we must be accommodating. The only way we have ever been able to get my child's hair "perfect" was if I held his head down for the detailed & final touches. A satisfying first experience, no complaints & I am mostly likely coming back for other cuts.

Wow, don't waste your money! They seem too concerned with time in and out than the experience. If…read moreyou're late, there's only a five minute grace period but the whole experience was rushed and not good. It was my son's first haircut and they offed a package. It was NOT worth it. We got there, the women hastily got him in the chair and immediately started snipping. My son is crying and we're trying to console him, but she never gave us a minute and kept cutting away. His hair is so choppy. We were in and out in less than 10 minutes. Would never go back.

Morgan is very Nice and Professional! Cleaned me up in no time!…read more It was my First time seeing her and she made it very comfortable from start to finish. Thank you!

Second visit because I just switched from Sports Clips to TUNE UP. Great place to go. Aiyana is…read moreexcellent.

Every child needs their first bad haircut, and I guess was ours. The hairstylist had no idea what…read moreshe was doing. I appreciate her getting us in last minute but the haircuts was beyond awful. There was patches missing as well as she gave my son bangs when we specifically requested to leave it longer with a small trim. I will say, she was quick but not sure if that's a good thing. I'm beyond embarrassed by her lack of skill.

I don't like leaving bad reviews AT ALL, but we received the worst haircuts from this place. My…read moredaughter's hair is about an inch longer on one side, and there are lots of hairs that didn't get cut. The front section is much longer than the back section. I have never seen anything like this. It looked fine walking out because I couldn't really tell how crooked it was because she braided the front section, but then once we got home I brushed it and could instantly see it. My son's haircut started out pretty bad because the clippers being used on him were pulling his hair out because they weren't sharp. (And they were probably not cleaned well) His skin instantly turned red and he was shaking it hurt him so much, and the lady cutting his hair finally got a different pair of clippers after I said something (after trying to tell me that it couldn't be hurting him because of the guard). Those clippers didn't hurt. My son does have some sensory issues, but after so many haircuts, I have never seen his skin turn red from clippers, and it certainly hasn't ever been painful for him. When I told my husband about it, he was like "oh yeah if they aren't cleaned or if they aren't sharp, they will pull on the hair. She went and cut another little boy's hair after and he was also screaming, but since he wasn't even 2, he couldn't tell them it was hurting, so I'm sure they assumed he was just scared. After getting home and looking at his hair closer, the line she cut on his neck is slanted. I am SO disappointed that we paid nearly $60 (including tip) for these cuts, and they look like this. As someone who worked in the salon/spa business for 13 years before staying at home with my kids, I would normally call and ask them to fix this. But it is nearly 40 minutes from my house, and we leave for vacation tomorrow. So my husband will try to fix the line on my son's neck, and I am going to try to straighten my daughter's hair out, or she will just be wearing a pony tail until we can get it fixed later this month. **Oh! Also, the address on Yelp is not correct. It is 15 minutes from this address (on the other side of 45 near party city. There is NO SIGN on the building for Sharkey's.) I am bummed there aren't more places to take my kids for a haircut here. Guess they will just have to go to a regular salon and barber shop.

April is awesome and she does a great job cutting hair as well! I would highly recommend this place.read more

Love the vibe of the place and the music is good been here a couple times and have had great…read moreexperiences crystal and dani are so nice

HORRIBLE EXPERIENCE! STAY AWAY!…read more Cancelled my appointment when I was in their parking lot! I was really looking forward to my appointment with Define for highlights. I received Four messages regarding my appointment and asking me to confirm it. I confirmed each time. I drove 35 minutes and was pulling into the parking lot when I received a phone call 12 minutes before my appointment that it was cancelled. It's very odd because there was ZERO APOLOGY OR CARE from their receptionist. When I stated that I was in the parking lot, she replied with, I called you 30 minutes ago. I don't think this person realizes that caller id shows when someone calls and/or texts. The salon was exceptionally unprofessional and quite frankly, downright rude. I understand that things happen but to cancel the appointment after you confirmed it four times, 12 minutes before the appointment is exceptionally unprofessional. Had they apologized, or cared at all, I would not be writing this review. I was polite and professional, and honestly just taken aback. They were exceptionally unprofessional and I will never go back. I still can't believe how rude they actually were. They acted as though I had changed the appointment. HORRIBLE EXPERIENCE! STAY AWAY!

Love! Love! Love! I love how my hair turned out. I'm a natural redhead but it has a tendency to…read moreturn copper. I'm always afraid to color my hair and get results that look fake. They listened to my needs and helped me find exactly what I was looking for!

Our family has been going to Adriana for like 15 years. Excellent stylist. Always on schedule…read more She is the best!

Adriana does incredible work! I am very picky when it comes to my hairstylist and she truly goes…read moreabove and beyond. She really plays attention to detail and makes sure my cut is perfect. I am so particular about the way my hair looks and she ensures not a hair is out of place. Her studio is in a great location as well!

I came for hair cut for my kids. The lady that was brushing my daughter's hair almost ripped her…read morehead off. I had to asked to do it myself. Her attitude was awful and she was rude and she was rushing me to finish. The other woman that cut my sons's hair was worse. His hair was awful and I asked to please fix it and her attitude completely changed to the most rude person. Then, she was using the blow drier and my son was screaming that it' was burning his face but she wouldn't stoped using in very close to his scalp and face. My husband told her that it was too hot then she lower the heat. Definitely not coming back here. Nasty place.

terrible service!! all I asked for was my side trimmed for a wedding I had to go to today and the…read morelady cut a huge chunk of my hair at the top of my head and didn't even say sorry. as soon as I got out of the chair she didn't care. No one helped me or said sorry, no one tried to fix my hair...the whole back side was choppy and not finished and the hard line she did on my part is so thick and ugly. Do not go here!!!!!!! none of the stylists there cared about me being upset. Even when I showed them the huge chunks of hair coming out

D is a great barber and takes care of his customers. Great shop setup, with a safe and relax…read moreatmosphere

From the owner: Im a Class A Master Barber who specializes in mens,kids,& teen haircuts. Fades,tapers,mohaws,bursts…read morefades & designs. Also beards and razor shave, free hand shape ups.