This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Didn't find what I was looking for because they where understandably out of duffle bags summer and…read moreall. I will say the lady that works there was very nice informative I will be back for a second look on carry ones and what nots. There's parking on the street

I work as a flight attendant so I was looking for something not too expensive but reliable for the…read moreairport and this was just the place. Best part is that I was able to trade in my old suitcase (they recycle them and give you a discount) and walked out with a new one. Albert's customer service was great, he brought me a variety of bags and showed me all of the functions and differences. Prices are great also. Highly recommend!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

Nice selection, discounted from msrp. This is billed as an outlet store, however prices listed are…read morefull retail with a percentage taken off. So you are actually at regular retail. The salesman was very knowledgeable about the product but his people skills were totally absent. Go to Costco or other retailer for the same models but with a different color and name and lower price for each retailer

Poor customer service. I was just in the store less than half an hour ago with my family. I was…read moreabout to purchase a luggage set when I eyed on a luggage that was advertised with USB port. There were 2 sales persons at that time. The middleaged woman was the one who assisted us but the other salesperson who was an elderly white man was closer to me at the time I was checking out the bag so I asked him for the price of which he responded "It's much more higher" then when I asked him to show me the USB port n the battery he replied YOU HAVE TO BUY THE BATTERY. I proceeded to tell him to show me where the battery is but he still kept insisting that I have to get them myself and he rudely remarked that IT's PRETTY SIMPLE implying that I am not so clever or smart to understand and thhe walked over to the lady salesperson and made a gesture for her to take over. Instead of purchasing the luggage set we stormed out of the store. Never have I been treated that way in my life. We are of Asian deacent so my family and I took it as a rascist gestures. Absolutely horrifying experience.

This is Newark. It's a huge baggage claim area. They have two count them two stalls in the men's…read moreroom. The women's bathroom while I haven't been there has a huge line and there's almost no one here poorly designed great great first opinion of the US. What are they thinking?

Out of business. No longer in business. This business is not open any more. Don't bother coming or…read morecalling.

I was needing some warm gear while I visited so I walked to Henry's shop to get some warm gear and…read morea bag. He had such good selection at such a great price. When I walked in he was so welcoming. I was greatful for such good customer service. The friendly and inviting atmosphere made me an instant fan of the store and Henry. If you are visiting Katz's Deli it's right down the street. This place was what I needed to stay warm and start my NY trip right.

The key to this store is the service of the owner. He takes pride in his long ownership and his…read moreability to estimate customers' sizes without trying garments on. The selection is large... so many items packed into a small space! The prices are low and a friend told me that my new sweater with elbow and shoulder patches will last forever. This was a good experience with a charming shop owner at good prices. I recommend!

Great pricing and quality luggage. Have purchased there before and the luggage purchased has stood…read moreup throughout the years. Helpful staff and good service

Great place and owner works with you anywhere anytime. Something big stores cant offer these days.read more