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Brooks Brothers Factory Outlet

Brooks Brothers Factory Outlet

(4 reviews)

I had an issue where a team member gave me the wrong pants for a suit jacket, which looked similar,…read morebut was incorrect. I contacted Larry the store manager, and he corrected everything and went above and beyond! I've been shopping at the store with my wife for years, and we will continue to shop here because of Larry's professionalism.

I have been a Brooks Brothers customer for over 30 years. What I experienced at the Brooks Brothers…read moreOutlet Store in Tinton Falls yesterday was extremely disappointing. I guess gone are the days of customer service at BB. There were probably 4 to 5 associates in the store. However, it took well over 10 minutes before someone even greeted me or asked if I needed assistance. I finally received assistance to confirm my neck size and sleeve length. After I was measured the associate did get me two shirts to try on. However, when I came out of the dressing room, the associate already moved on to another client and the other associates were occupied doing other tasks. I guess they thought their tasks were more important than assisting me or for that matter other customers. I was also disappointed in the manner in which the associated were dressed. I would describe it as unprofessional compared to when Brooks Brothers associates would dress in BB clothing or other fashionable clothes. BB is high quality clothing and not cheap. I pay the premium because the clothes last for a very long time. I also shopped at BB because your customer service was much better than what I received at a department store. I'm hoping my experience was a one-off versus a degradation in customer service due to the desire to enhance margins, poor employee onboarding, or shift in culture. To add insult to injury, I attempted to contact them directly via email to advise of my experience. Unfortunately, the service email listed online is no longer functional!

Van Heusen - menscloth - Updated May 2026

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