I was in this store on Sept. 10th. I was in NJ for medical purposes and had seen this store online, as it was near our hotel. Missing their late hours the day before, we finally made it in during their last hour of the day.
First of all, they have a huge selection and large showroom. It can be a bit overwhelming, if you're unfamiliar with it and wish to look around.
I had a few items in mind and was greeted fairly promptly after entering the store. A lady clerk approached me to see how she could help. I told her what I was interested in and she led me over to that part of the store. I had looked online ahead of time and knew what I wished to try on.
She helped me for a short while. The first coat or two I tried on, fit best, but though they were the same brand and size, one was a bit smaller than the other. I told her I needed to try everything on, as a good friend in the fashion industry told us that when clothing is mass manufactured, sizing can vary on the same garment/style/size depending on where it is cut on the bolt of the cloth. End cuts usually are smaller, due to how the material is cut/shaped at the end. I'm sure this is done to maximize their materials and profits.
The clerk said, that she had been told that, but she didn't believe it. Really? Isn't the customer always right (even if they're not)?! She began to tell me another brand was cut more generously, which I wished to try anyway, so I did. Wrong. That brand in the same size was quite a bit smaller.... She was losing credibility , but I still wanted assistance. However, she walked away, to leave us on our own, which really ticked me off more than anything.
She knew I was looking for sale items, I'd seen online and seemed as she really wasn't interested in helping me with that. Poor customer approach, for sure. I'm always willing to try suggestions, once I get help and they see what cuts and styles would be good for me.
Anyway, I chose the coat, that I had originally been looking for and then went on to look for shirts. I was trying to find the ones I'd seen online, that were greatly reduced. I saw one, but it didn't seem to appeal to me in person. Once I began looking at all of the shirts, a male clerk (manager, owner?) came over to see if he could help, but really wasn't doing so. Basically, it was lip service, which I can't stand.
I picked out one shirt, tried it on and went to the counter to pay for both garments. I had a printed coupon, that the store offered online, but since my total wasn't over $100 in regular priced merchandise, yet still over $100, they would not honor it....So, they said I could purchase another shirt to get the discount, which I did. However, they had turned off most of the lights near the dressing rooms, but did turn them back on for a moment (how nice)!
Had they helped me through the process, I could have been out of of there in half the time, rather than feel like a second class citizen.
I guess they figured I wouldn't be a regular customer, so they really didn't care. However, they do have an online store, so I could be one. However, I would think any returns could be difficult, due to the way I was treated in the store, I don't think I'll bother. read more
