They make excuses for their employees and don't stand behind their product or service and when…read morethere is an issue they don't step up until the customer makes a fuss And then when product is return to them you now have to wait for refund Unacceptable

On 9/21/2014, I purchased 2 items at a local Spirit Halloween store in Middletown, NJ. I didn't…read morehave my coupon with me at the time but I was told that I could bring it back and they could adjust it. I returned to the store today (9/28/2014) with my receipt and my 2 coupons. I asked the store manager , 'KATHLEEN', if I could apply both coupons; she said she could only apply 1 coupon per transaction. So she applied 1 coupon in one of the items (even thought I didn't have the item with me). I asked her if I could also "virtually return" the other item and re-purchase it as a separate transaction so they could apply my second coupon towards it. (I happened to have the packaging of the other item but without the product in it (since I intended to keep it and to return it). "I said here is the package you can re-scan the SKU after I return it for a 'new' purchase and apply the coupon. Kathleen said that in order for her to do that the item has to be present. I could not understand why I was being asked to do that since I had the receipt and I was going to purchase it again. I tried to explain to her that the "return" process was only in paper since I was going to re-purchase it anyway. I said, PLEASE...I am here already; do you really want me to go home and get the product even though I have the receipt with me and drive all the way back here to buy it again?" She said I would have to bring the actual product in the package and then she can apply the coupon. She said that's the store policy; but didn't she just exchange my first item a few minutes ago without the product being present?! I asked to talk to her "boss"; she said that she did speak to him but she didn't let me talk to him. I was trying to keep my cool and gave her the benefit of the doubt that maybe this girl's (Kathleen) thought process is not up to my par (I am much older than her). She demanded that I bring the actual product to the store, even if I had the receipt with me, so I could re-purchase it. She said that returned items have to be "put away at the back" and after I return it I would have to get a new item from the display in the store. (still not making sense to me). The conversation was not going anywhere so I decided to leave, get the costume at home, put it back in the package and drove back to the store. Upon seeing me, she let another person, Mike, do the return-exchange. She was standing next to the other register. I told Kathleen, " I don't think you have my size in the store display; would you let me re-purchase what I am returning now? She said yes. I asked, "then why did you let me go home and drive all the way here when you could have done it earlier anyway? It just doesn't make sense!!!" She grumbled and said, "DON'T EVER COME BACK TO THIS STORE AGAIN!!!" I was stunned with I heard! Where is "customers are always right?" in this store? I was so offended and I left the store unhappy that I can't even enjoy the costume. There was no apology; no remorse; no customer service etiquette whatsoever. There are many Halloween stores in the area and on-line; nobody deserves to be treated this way. This kind of customer treatment has got to stop! Go to Party City -they will honor any competitive store!

Charming little store-nowadays half of all shore towns seem to have a Bungalow Road. Great spot if…read moreyou need to pick up a hostess gift when visiting as a houseguest for a weekend.

I visit Atlantic Highlands various times throughout the year since I have family in the area. We…read morealways like to stop by Bungalow Road. It's a cute boutique that is great about rotating out it's stock because I always see new things every time I'm there. Some of the prices can be high, so I tend to stick to the sale items but they really have a lot to choose from. They have gift items, house hold items, clothing for adults and children, jewelry and more. They also have customizable items like beaded purses and monogram scarves. I definitely recommend stopping by if you're in the area - even if you don't need anything, because you're sure to find something you need after all! :o)

I stopped in here while on a trip to pick up a surprise something for my wife. It's too bad she…read morewasn't with me because she would have loved the place! Everything from the beautiful decor inside to the friendly (beautiful) staff along with the really cool selection of clothing made for am unexpectedly easy shopping experience and a happy, hot and well dressed wife when I returned.

From the owner: wo boutiques packed with the latest fashions; one is nestled away in the Grove West in Shrewsbury,…read moreNJ and the second is located in Sea Girt Square, near the quaint town of Spring Lake, NJ. The moment you cross the threshold, a sweet aroma provided by store diffusers render the welcoming feel TULA is notorious for. Anything you can possibly need can be found here! Rare garments and accessories will captivate any shopaholic who enters. Beautiful one-of-kind jewelry can be perfectly paired with an outfit found within the store. Not to worry about a specific size or style, TULA has something for all their customers! I promise you'll love the store, but can't promise you won't leave with a shopping bag in your hand! This is the story of a petite fashionista with a big dream... and it goes a little something like this... The mastermind behind TULA started off her career in fashion by moving to the Big Apple. She worked with fabulous designers such as Gianni Versace, Emmanuel Ungaro, and Escada. But, as all Jersey girls do, she returned to her roots. Angela decided TU-share her talent and desire; TU-inspire style at the Jersey shore.

This is my favorite store in downtown red bank always has the cutest clothes! Great value and…read morepieces that really last

Genuinely such rude staff I have never been so turned off by a store in my entire life. Cute stuff…read morebut staff is snobby for what it completely left such a gross taste in my mouth. Rude, unwelcoming, judgey, unhelpful, self absored, performative, and so unhelpful

Needed help with sizing a wetsuit and the owner was more than helpful in assisting me. I had came…read morefrom another surf shop locally where i was not assisted and was stuck trying on different brands and sizes for over 2 hours. I was in and out of billabong with a perfect sized wetsuit in 20 minutes. Owner was very knowledgeable and made sure i got what i came for and that was a properly fitting wetsuit. Staff was very friendly and i will definitely go back to billabong. I'd also like to mention how the owner did not try to sell me on the most expensive and bank breaking suit. He found the proper one for me and i was more than happy with the assistance.

I really love billabongs clothes but the staff makes you so uncomfortable- specifically the older…read morewoman and older man (owner). He is just straight up rude. They watch you as if you are going to steal and give you an attitude if you try on things and don't end up buying them. I would buy so much more if I felt comfortable enough to try it on! With such a strict return policy I don't feel comfortable purchasing to try on at home. It seems like the store must not be doing well if they are harassing their customers like this.

Great little business that just opened in the Junction, located in Belford. The owner is super…read morepolite and helpful, but not helpful in that overly-exerted-cars-salesman way. She also listens to awesome music while you shop! The place also isn't overwhelming which is actually a refreshing feeling. There are two wracks - one is designer pieces she picks up to resell (at reasonable prices) and the other is a wrack of vintage clothes (all SUPER adorable). There are other accessories there, from belts, to head bands and scarfs, to shoes and bags, to jewelry. Tucked in the corner of the store is a dressing room too. Best of all, the selection changes throughout the week, as she is constantly updating her collection. The best part is there is a discount wrack outside and a $1 box - I scored a cute skirt and a cute travel bag in this overflowing treasure chest. Overall: what a sweet place to shop and I commend her for having such a fun store. Sadly I am a true thrifter and I rarely splurge on clothes, so I am waiting for the right dress out of her lovely selection to buy. But you can NOT do much better than Penelope for reasonable fashion! And you are helping out a unique seller and vision when you do!

From the owner: Goal is to provide customers with a personalized retail experience and offer designer merchandise…read moreat realistic price points!