I have always wanted a good piece of luggage. I have a few weekend bags, but they are either too…read moresmall for week-long travel or too big that the bag has to be checked. I just planned a European trip for business and found that there is a substantial checked bag fee. That's when I decided to revisit Tumi's outlet store. So glad I did. Using the services of Vincent - he's a model for anyone who wants to learn how to deliver great service - I was shown a soft sided, international travel approved bag that cost less than no-name luggage and some well known brands too. Vincent was attentive, knowledgeable, a perfect listener and fun to work with. Like I said, the model for any sales rep in any business. I went home happy and sure I have the right bag for my travels. I always associated Tumi with quality at an out of my reach price point (I'm not rich) but Vincent proved me wrong! He listened to what I needed, found a bag in my price range and closed the deal. Looking for white glove, gold plated service and top drawer quality, give this shop a try and ask for my guy, Vincent. You'll thank me later. Recommended!

We were in the market for a durable, attractive, lightweight luggage set that didn't cost an…read morearm-leg-foot and hand, so we ventured out to the Samsonite Luggage outlet store with high hopes. Even though the crowds were crazy a sweet sales lady named Corrine did an awesome job trying to help us find the right set. The Samsonite outlet had plenty of options and a nice selection of styles to choose from but none with all three required features at an affordable price. There was a close contender with a new body style but the colors were limited to blueish grey or black grey, so our luggage search continues.

I had a wonderful experience with shopping at the Samsonite Outlet. The manager Leo was very…read morehelpful. I was in and out of the store twice and was very indecisive on my purchase. He was very informative and made me feel comfortable with my decision. I originally went into the store looking for new luggage because my old luggage broke its wheel. I ended up purchasing two pieces of luggage which I am very happy with and will also be bringing in my old luggage to be fixed. Although the store can be crazy at times as it was when I was there the service is remarkable and can really make the whole experience. I look forward to continuing to do business with this particular store.

Great pricing and quality luggage. Have purchased there before and the luggage purchased has stood…read moreup throughout the years. Helpful staff and good service

Great place and owner works with you anywhere anytime. Something big stores cant offer these days.read more

Unqualified help Poor hiring…read more Weak training I do not care attitude Great merchandise Expensive

I have a 27" Bric's Milano suitcase. My last plastic protective cover ripped and had to be tossed…read more I contacted Innovation Luggage in Westport, CT, where I always bought my covers when I lived in CT. Catherine stated they had none in stock (even Bric's website listed them on back order). However, she provided me with "knock your socks off" customer service; did a store search, found some, AND sent me the link to order. This was Monday. Today is Wednesday and the 3 covers I ordered are out for delivery today! Whoo Hoo! Thank you, Catherine; you e revived my faith is service and kindness!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

Paulette was very helpful and sold products that were necessary and just what we needed for our…read moretrip. Personable and excellent customer service. Best place to go for travel products and accessories!

Excellent Customer Service. Came in to get monogram patches after buying luggage at the outlet…read more They were super nice and accommodating.

I received my Away Carry On Flex in good condition…read more Unfortunately, mine arrived with a defective lock and I couldn't input a code. That's where things went south. I had to deal with Away customer service. You can't talk by phone to Away so you have to communicate by written message via their website. A real pain for an item this pricey. After a lot of back and forth, they asked me to take a video of the problem! This is a real imposition on the customer, but I did it anyway. I ended up sending it to them in 3 different video formats (something the average customer wouldn't do but I'm a video editor) because NONE of them worked. As if I hadn't spent enough time on this, their next solution was to send me a lock repair kit! I would have to install it myself. I am not handy and I refused this "help." Eventually, they simply did the right thing the way they should have in the first place and sent a replacement. The lock on this one works fine. The new Flex arrived in a very nice silk-like bag which hadn't been included in my first order and this time the packaging included a QR code that sent me right to convenient videos that explained the lock and other details. All very nice: but why didn't I get these the first time? Unfortunately, it still had the world's worst-designed luggage tag. If someone with an engineering degree would tell me how it works, I'd appreciate it. All in all, if I knew it would take hours of my life to deal with a minor problem I would not have ordered this item from this company. I have no complaints about the product itself as long as it works the way it should. And no one at the company was mean or nasty. But heaven help you if anything is wrong and you have to deal with Away customer service.

Away Travel does not honor their Lifetime Warranty. I purchased 2 Coastal Blue Expandable…read moreSuitcases in February 2026. The black internal compression pad was defective and completely unusable. They mailed a navy navy blue piece, which completely clashes with the Coastal Blue exterior and black interior. This is a premium suitcase that I have barely used. Forcing an aesthetic mismatch makes the bag look cheaply patched together and ruined. Since they cannot supply a matching component to fix this manufacturing defect, I asked for a full bag replacement under Lifetime Warranty. I expect the premium product I paid for to maintain its functional and visual integrity. They did not, and the inside looks awful and I am forced to keep it when they could easily exchange. Terrible experience!