I have always wanted a good piece of luggage. I have a few weekend bags, but they are either too…read moresmall for week-long travel or too big that the bag has to be checked. I just planned a European trip for business and found that there is a substantial checked bag fee. That's when I decided to revisit Tumi's outlet store. So glad I did. Using the services of Vincent - he's a model for anyone who wants to learn how to deliver great service - I was shown a soft sided, international travel approved bag that cost less than no-name luggage and some well known brands too. Vincent was attentive, knowledgeable, a perfect listener and fun to work with. Like I said, the model for any sales rep in any business. I went home happy and sure I have the right bag for my travels. I always associated Tumi with quality at an out of my reach price point (I'm not rich) but Vincent proved me wrong! He listened to what I needed, found a bag in my price range and closed the deal. Looking for white glove, gold plated service and top drawer quality, give this shop a try and ask for my guy, Vincent. You'll thank me later. Recommended!

We were in the market for a durable, attractive, lightweight luggage set that didn't cost an…read morearm-leg-foot and hand, so we ventured out to the Samsonite Luggage outlet store with high hopes. Even though the crowds were crazy a sweet sales lady named Corrine did an awesome job trying to help us find the right set. The Samsonite outlet had plenty of options and a nice selection of styles to choose from but none with all three required features at an affordable price. There was a close contender with a new body style but the colors were limited to blueish grey or black grey, so our luggage search continues.

I had a wonderful experience with shopping at the Samsonite Outlet. The manager Leo was very…read morehelpful. I was in and out of the store twice and was very indecisive on my purchase. He was very informative and made me feel comfortable with my decision. I originally went into the store looking for new luggage because my old luggage broke its wheel. I ended up purchasing two pieces of luggage which I am very happy with and will also be bringing in my old luggage to be fixed. Although the store can be crazy at times as it was when I was there the service is remarkable and can really make the whole experience. I look forward to continuing to do business with this particular store.

Great pricing and quality luggage. Have purchased there before and the luggage purchased has stood…read moreup throughout the years. Helpful staff and good service

Great place and owner works with you anywhere anytime. Something big stores cant offer these days.read more

Unqualified help Poor hiring…read more Weak training I do not care attitude Great merchandise Expensive

I have a 27" Bric's Milano suitcase. My last plastic protective cover ripped and had to be tossed…read more I contacted Innovation Luggage in Westport, CT, where I always bought my covers when I lived in CT. Catherine stated they had none in stock (even Bric's website listed them on back order). However, she provided me with "knock your socks off" customer service; did a store search, found some, AND sent me the link to order. This was Monday. Today is Wednesday and the 3 covers I ordered are out for delivery today! Whoo Hoo! Thank you, Catherine; you e revived my faith is service and kindness!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

Paulette was very helpful and sold products that were necessary and just what we needed for our…read moretrip. Personable and excellent customer service. Best place to go for travel products and accessories!

Excellent Customer Service. Came in to get monogram patches after buying luggage at the outlet…read more They were super nice and accommodating.

Why all the negative reviews?!…read more We have had our AWAY carry-ons over the years (five plus years to be exact) and they've stood the test of time & place, travel to and from: Italy + Jamaica + Munich, Nuremberg, Düsseldorf, Berlin, Germany + Prague Czech Republic + Vienna & Salzburg, Austria + Toronto, Montreal, Canada + Virginia + Vermont + DC + Maryland + Colorado +Massachusetts + Maine etc... The luggage takes the rough & tumble. Thrown about everywhere. Their product stands up! I guess people just only write when they want to complain. Yes, you know who you are. In my experience you get what you pay for. AWAY makes good durable luggage. I always bought Samsonite in the past - similar durability, but without the looks. No complaints. Thanks for reading.

I tried to use my 10% off first time customer code while a free packing cube promo was happening…read more The 10% applied to the luggage and packings cubes, and I could not remove the packing cubes, forcing me to pay for both products. I only wanted the suitcase. I messaged customer support and they told me they cannot do anything. I tried to send an email instead and the text box just disappears when I click on it. The website feels unpolished as so many errors occur preventing me from making the purchase I want. Additionally, the customer service is horrible. This seems like it should be a very easy fix. For this reason, I will not be purchasing any luggage from this company.