We were in the market for a durable, attractive, lightweight luggage set that didn't cost an…read morearm-leg-foot and hand, so we ventured out to the Samsonite Luggage outlet store with high hopes. Even though the crowds were crazy a sweet sales lady named Corrine did an awesome job trying to help us find the right set. The Samsonite outlet had plenty of options and a nice selection of styles to choose from but none with all three required features at an affordable price. There was a close contender with a new body style but the colors were limited to blueish grey or black grey, so our luggage search continues.

I had a wonderful experience with shopping at the Samsonite Outlet. The manager Leo was very…read morehelpful. I was in and out of the store twice and was very indecisive on my purchase. He was very informative and made me feel comfortable with my decision. I originally went into the store looking for new luggage because my old luggage broke its wheel. I ended up purchasing two pieces of luggage which I am very happy with and will also be bringing in my old luggage to be fixed. Although the store can be crazy at times as it was when I was there the service is remarkable and can really make the whole experience. I look forward to continuing to do business with this particular store.

This is a huge Tumi store, so elegant modern, and luxurious inside. The slick sitting space in the…read moremiddle of the store is so cool. They have wide variety of leather products in this store that includes, bags, luggages, suitcases, slings, wallets, belts and few apparels. It's very easy to touch and feel all the products. They keep fresh version of most of these products in the back. Though they are pricey, the store offers discounts between 15%-50% on different items. I was at the store looking for a sling bag. There were about ten different models in the store. I had a hard time picking a color, since all of them were so nice. Finally picked a navy blue one that was also cheaper among all the models as well. It also had 30% off. We were also lucky to find some winter jackets that were exactly our side and on 50% sale. So, we got them as well. The jackets came with their own storage bags, that were such top quality as well. The associate was very friendly. She brought a new sling bag from the back and nicely packed all our items. Overall I had a wonderful time shopping at this store, though felt sort of broke spending so much unexpectedly in the store :P

Interestingly good style from Tumi. I usually see this brand for luggage but the fashion line is…read morenot bad. The staff is friendly. We asked about price and discount for a few items. She also showed us similar products. I ended up getting a coat with almost half price. Overall a great brand for travel needs. It's even better in outlet for lower price.

Great pricing and quality luggage. Have purchased there before and the luggage purchased has stood…read moreup throughout the years. Helpful staff and good service

Great place and owner works with you anywhere anytime. Something big stores cant offer these days.read more

Unqualified help Poor hiring…read more Weak training I do not care attitude Great merchandise Expensive

I have a 27" Bric's Milano suitcase. My last plastic protective cover ripped and had to be tossed…read more I contacted Innovation Luggage in Westport, CT, where I always bought my covers when I lived in CT. Catherine stated they had none in stock (even Bric's website listed them on back order). However, she provided me with "knock your socks off" customer service; did a store search, found some, AND sent me the link to order. This was Monday. Today is Wednesday and the 3 covers I ordered are out for delivery today! Whoo Hoo! Thank you, Catherine; you e revived my faith is service and kindness!

I had the handle break on one of my Bric's suitcase and living in Nashville did not have a local…read moredealer for repairs. I contacted Bric's who referred me to their webpage where a list of approved dealers were listed. I contacted Square Luggage and sent the requested information and photos of the broken part. They were extremely helpful and told me the cost if the part and shipping which I found very affordable. After a quick phone call they were able to have the replacement handle to me and the suitcase again looks brand new. I likely won;t be able to shop their store directly; however, reviewing their website I will definitely keep their information for any future needs.

I live in California and Square Luggage is the ONLY shop that could help me with my Rimowa Luggage…read moreneeds. Since Rimowa's customer service and quite honestly the company in general is terrible in taking care of their customers (another conversation) THANK YOU Square Luggage for taking care of my luggage needs. They are super knowledgeable, kind and will help you with your repairs. Highly recommend!! Thank you Gentlemen.

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.

Paulette was very helpful and sold products that were necessary and just what we needed for our…read moretrip. Personable and excellent customer service. Best place to go for travel products and accessories!

Excellent Customer Service. Came in to get monogram patches after buying luggage at the outlet…read more They were super nice and accommodating.

Why all the negative reviews?!…read more We have had our AWAY carry-ons over the years (five plus years to be exact) and they've stood the test of time & place, travel to and from: Italy + Jamaica + Munich, Nuremberg, Düsseldorf, Berlin, Germany + Prague Czech Republic + Vienna & Salzburg, Austria + Toronto, Montreal, Canada + Virginia + Vermont + DC + Maryland + Colorado +Massachusetts + Maine etc... The luggage takes the rough & tumble. Thrown about everywhere. Their product stands up! I guess people just only write when they want to complain. Yes, you know who you are. In my experience you get what you pay for. AWAY makes good durable luggage. I always bought Samsonite in the past - similar durability, but without the looks. No complaints. Thanks for reading.

If I could leave ZERO STARS for Away and their customer service I would. My family have been loyal…read moreAway customers for many years. I bought the glossy style with my mother for my daughter in both the carry on and the train case. With only ONE TRIP they are completely destroyed. The finish is completely untenable for travel yet no warning is given to the consumer. We of course expected the same quality of our other bags. Despite the fact that the items were purchased last week and we only made on trip, they will not help us at all with the purchases. In these times, purchasing expensive luggage is a luxury and this company does not care about their consumer nor do they back up their products. Incredibly disappointing and we won't be purchasing from them ever again.