I had an amazing experience at New Balance, thanks to an associate named Dawnna. From the moment I…read morewalked in, she was warm, knowledgeable, and genuinely attentive. She took the time to listen to my needs, asked the right questions, and guided me to the perfect pair of shoes without ever making me feel rushed or pressured. Dawnna's product knowledge was impressive she clearly understood fit, comfort, and performance, and made sure I walked away feeling confident in my purchase. Her professionalism combined with her friendly, caring attitude truly elevated the entire shopping experience. Customer service like this is rare, and Dawnna is a true asset to the New Balance team. I will absolutely be returning and recommending this store to others because of her outstanding service.

I was shopping for shoes here on a weekend and I was genuinely annoyed by the lack of benches for…read moretrying on shoes. Logically, there would be benches are the end of almost every aisle. At least, that's my experience at Nike and adidas. I don't get why I had to basically hunt for a bench to sit on to try on my shoes. Aside from that, Russell was able to help me out and find the appropriate footwear and sizing for my feet. Russell is the one highlight of the store.

I have been wanting a Longchamp Le Pliage Original Mini Pouch for over a year. I knew there was a…read moreLongchamp store at Woodbury Commons and I decided if they had the one I want (all black) I was going to pull the trigger. A salesman greeted me seconds after I walked in and asked if I was looking for anything specific. I told him and he showed it to me and I said I'll take it but I'm also going to look around. He said he'd pull one from the back and have it waiting up front. He also offered me still or sparkling water. I accepted since it was a scorching August day. Love my new mini pouch and can't wait to wear it! There was no savings off retail here but the selection of Le Pliage sizes and colors was vast. Also very friendly service!

6/5 stars would be my actual rating of the Longchamp Woodbury Commons. The entire staff, especially…read moreOlivia, went above and beyond to help me find what I was looking for from out of state. Their impeccable customer service has secured me as a customer for life.

Big CK outlet for men and women clothes. Lots coats and out wear on sale for this season…read more Definitely a good time to check it out. I did not really talk to any employees but they seem nice by the counter. Great price as always in the outlet. Never pay full price for any merchandise!

Giant store with amazing product inventory for men and women. Really good place to shop for casual,…read moreformal wears and inner garments. Products are spread out nicely to avoid crowd inside the store. Products have up to 60% sales. They were giving additional 20% discount on full purchase for entering email during checkout. Checkout lines usually have little wait time. I found some excellent quality 100% cotton shirts and couple of t-shits that I liked a lot. Checkout was quick and easy. Associate made sure I entered my email to get the extra discount.

Product selection was very good. I like how the store has a clean, tailored/curated feel. Of…read morecourse, being a specialty run shop, they have the latest and greatest shoes. More generally, I appreciated how there was a nice range of brands across all the product categories including some brands you simply will not find elsewhere locally. If top-notch specialty run product selection is what you're after, this is the place for you. But wait, there's more... The service here is phenomenal. For those unfamiliar, FFS has a few tools at their disposal to help find the "right" shoe for you. This includes 3D foot scanning and gait analysis via video recording and slow motion playback. I was assisted by Jill who was very knowledgeable, friendly, personable, and efficient. I was super impressed with how a "history" was taken first (i.e. running background, injury and shoe history, current shoe wear pattern, etc.). Of course, the anthropometric data from the 3D scanning was interesting but I really feel as if I've developed an intuition for how it should be used to inform the shoe selection process from this experience as well. I also really liked being able to take part in the gait analysis. This is something I tried to do by myself in the past but nothing is quite as awkward or seemingly narcissistic as trying to take a slow motion video recording of your own legs at the gym. Yikes. To be clear, it's not simply the technologies themselves but rather the thoughtful integration of these technologies and data into the shoe selection process by highly adept staff and the sharing of this expertise that makes this place exceptional and pretty much inimitable. This is the single greatest point of differentiation between FFS and competitors; it's the reason I now refuse shop elsewhere for trainers. Highly recommended.

Went to see if they had a particular pedorthic for a foot problem, based on their website…read more The usual pharmacies and even some medical supply stores didn't carry it. While I was looking around there was a customer running on a treadmill trying out running shoes, before making a purchase. The staff seems more knowledgeable about shoes, orthotics, foot anatomy, and how to fit shoes, than most shoe stores do nowadays. I should have asked if anyone had taken the test for to be a certified pedorthist? No matter now. Although, I didn't find what I was looking for; what impressed me the most is there was no "hard" sell tactics or being brushed off because i wasn't buying shoes that day. I will keep them in mind if someone I know is looking for proper chasseur (shoes). = )

One of my favorite stores at the Woodbury Commons outlets! Every time I shop here, they have the…read morebest deals. Today, I visited in search of a black formal shoe. I tried on some formal flats and low heels. Unfortunately, they didn't have every style in my size (but this is common at the outlets). Thankfully, I found a pair I loved (and there was an extra 20 percent off deal!). Melissa was incredibly helpful and made it a great shopping experience. I'll be back on my next shopping trip!

The individuals working here were terrific. They helped us in all of our needs. Of note, they also…read moreship if you're looking for a different size or you're not able to come in person!

This shop is so up my alley. Someone once referred to me as an old soul and I still think it's the…read morebest compliment I have ever received. Clearly the folks running this place are old souls. Not only can you tell from what's on the shelves and hanging on the racks, but in the first 2 minutes of conversation with them. They genuinely believe in what they're doing - providing things you only have to buy once to get you outside and enjoying it. No game boys here! What a great feeling the minute you walk in - like going on vacation. My blood pressure goes down the minute I cross the threshold. The high-quality responsibly-made merchandise is reasonably priced and the owners back their stuff up. Recently I bought a yeti cooler for my husband and Patagonia for my daughter. For me - it's the smart wool socks I love most. Every time I go in I find something we can't live without. My dad is the hardest person to get a gift for. No joke 90% of anything he receives gets sent back. However, give him a gift certificate to Old Souls and he can't wait to get there to spend it. Fabulous place and people!

This store has the best selection of clothing and shoes that are sorry but high end beautiful…read more Staff is very helpful. Great for gifts. I go every time we visit our grandson in Cold Spring.

Staff are very friendly and always willing to help with the simplest of needs i, often go in here…read morewhen looking for footwear for my son

This is an excellent store with a great selection and friendly staff. I've really like the…read moreselection of hiking boots and clothing.

Great place with a huge selection of running shoes. Bought a pair for my daughter for cross country…read moreand received a student discount. Salesperson was very knowledgeable and patient.

Horrible customer service. I stood around waiting to be sized for new shoes for around 20 minutes…read morewhile somebody was sitting at the front desk avoiding eye contact. just gave up and walked out