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Tulum Land Service

5.0 (1 review)
Open • 6:00 am - 11:00 pm

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10 years ago

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eTransfers - Private Transportation by eTransfers

eTransfers

3.3(134 reviews)
98.1 km

We waited almost an hour at the Cancun airport for etransfers to pick us up. I had received a…read moreconfirmation email giving instructions on where to meet the driver that would be waiting for us. When we landed, I received text messages via WhatsApp from two different numbers confirming that we landed. Yet nobody was there to pick us up. I called, no answers. They kept texting me that the driver would be right there. About 45 min later is when we got picked up. Upon departure, the rep didn't want to give me a pickup time of 1p as I requested. They were demanding 11:30am, or cancel the reservation. Finally a kind woman by the name of Pamela got on the chat and changed the reservation. I won't use them again, I caution anyone that plans to.

This company is a fraud! Do not book!…read more I booked because I was scared I could not find a reasonable accommodation to get to and back from the airport. They were about 20 min late to pick me up and had no one waiting for me and then said there was an accident. I reserved the private premium transfer round trip. On the way from the airport I had a suburban car but it was old and not taken care of. On the way back they sent a small Mitsubishi suv which wasn't taken care of. I did not blame the driver because he was assigned but he proceed to yell at me because I took a picture of the accommodation. And threw my suitcase out the car so I unloaded my own suit cases. He also showed up late picking us up after they send messages to be on time. I called the booking WhatsApp several time no answer. They don't respond and scam you. You can take an uber or taxi through the Uber app at a fraction of the cost. The customer service is garbage and dishonest. On the website booking private premium doesn't mean anything.

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eTransfers - ETransfers Cancun Airport Transportation

ETransfers Cancun Airport Transportation

eTransfers - Communication with company. They sent photos that were not real and were not the car I got.

Communication with company. They sent photos that were not real and were not the car I got.

eTransfers - Showed up late and yet harassed me about being on time

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Showed up late and yet harassed me about being on time

Speedy Shuttle Cancun

Speedy Shuttle Cancun

1.0(11 reviews)
63.6 km•Mundo Hábitat

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

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Speedy Shuttle Cancun
Speedy Shuttle Cancun - Xel-ha Water Park

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Speedy Shuttle Cancun - Jungle tour Cancun

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Jungle tour Cancun

Tulum Land Service - airport_shuttles - Updated October 2026

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