After my review I was contacted by the manager at Tuff Shed. He asked about my communications regarding my complaint and said he would look into the non response. We finally received a full refund yesterday. The reason for the cancellation of our garage was due to small issues on all parties involved, that made the whole process very painful. First, if anyone is planning a large building that requires permitting, there are some things you should do before ordering. Get your electrician, plumber, concrete contractors up front. You will also need a professional site plan showing all existing and planned utilities locations. Finally, you will also need a grade contour plan. Get this done before ordering your building. Our second issue was with Washoe County. They forgot to send the plans to all departments that need to approve them. They then found a design problem with the truss which Tuff Shed needed to correct. That created another delay. Finally, Tuff Shed has / had a internal communication problem. The sales person that took over my order, gave me a business card with a wrong phone number. So, I left messages that went I don't know where. But more importantly, our building was one of the largest they make. But no one realized that they could not build the truss in their own factory. They had to be out sourced. That caused a delay and an additional charge on top of the original quote 2 months later. Through out the entire process I was given different excuses for the delays or increase in the original price quote. If I was told up front the true costs and not given excuses for things not being done, we would have stayed with them. One more thing, Tuff Shed does not do the installs. They hire outside contractors. I would be concerned about quality control using different contractors that have no investment in the company. read more

Recently had our second Tuff shed installed and I have to say I'm impressed with how quickly and efficiently William and Mason got the job done. They were professional, courteous, and did a good job cleaning up before they left (thanks for that!). One small item (a piece of trim) was missing from the build kit but Robin made sure that was fixed within a couple of days. The shed turned out exactly as ordered and we are VERY pleased with it. Would definitely recommend Tuff Shed as well as William and Mason. read more

Tuff Shed Reno - General Contractors Near Me - Reno, Nevada

Jennifer G. was very thorough in helping us plan our shed design. She answered all my annoying questions with kindness and courtesy. Beth was instrumental in scheduling our shed build since it snowed almost every other week in Reno this year but it's installed just the way I wanted it and beautiful. Thank you Tuff Shed Team. read more

Apparently, getting a shed is not an easy process, but for what it's worth, the folks at Tuff Shed came through with shining colors. Sales Process: The sales rep, Lee Hicks was very knowledgeable, patient and easy to talk with. I would definitely recommend an in person visit. Lee built out the specs on their proprietary program which was helpful but had some technical limitations. Lee had no problem sitting with us and double checking every detail. Scheduling and Build Process: The scheduled date arrived exactly as promised. Jeff was extremely helpful and professional. When we hit a bump on the install date, Jeff called us right away to make sure that any discrepancies were quickly resolved. Delivery and Install Process: This is the one area I think there could be more improvements on coordination between the sales folks and build folks. There could be more proactive involvement from the Tuff Shed to make sure the site is ready for delivery. We were made to feel very comfortable that the pre-work we did would be no fine. In fact, the level requirements was not all that simple. I would highly recommend Tuff Shed visit the site in advance when the location is not a flat cement location. BUT all is well that ends well. Jose and the installation crew really stepped up to the plate and saved our install. I WOULD HIGHLY RECOMMEND HIM for any project. Very professional and caring. read more

Our Tuff Shed was installed by an amazing crew - Carlos and team. They were organized, efficient, polite, and did a beautiful job on our 12x16 shed. I'll be using them again in a few weeks to build my chicken coop. They are the best! read more

I had a shed built and installed by Tuff Shed in Reno. It was easy to design the shed on the website with assistance from Jennifer in the office. She sent paint samples to match the color to the house. The workers did a great job building and painting the shed with its second coat. The quality is very good. I live in Tahoe and my shed has at least 3 feet of snow on the roof, which is reinforced for the snow load. I feel confident in the quality of this shed. read more

Here is why ? I can go to home depot and buy the same shed with every extra and get the same shed cheaper with the same people coming out to put it together. I went there and compared, it was a huge difference in price, why? read more

Contractors kept no showing when finally started to build they left it without shingles for 3 weeks. The trusts were really cooked. We were worried about a big snowfall and how the roof would be supported. It rained and snowed throughout the weeks. water damage inside and out. Please don't waist your time and money. read more

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We had a wonderful experience with the Tuff Shed team. Our design consultant took time with us, was knowledgeable about snow loads and codes in our area. We made a design change later on and that was easy to have put in place. Delivery was on time and the construction team was professional and efficient. The scheduling department was excellent. We had to reschedule due to some unforeseen road work. Our scheduler made it easy. It was one of the rare times I didn't have to do any follow up calls to ensure our delivery and construction would be done. read more

I went to Home Depot and found a shed Tuff Shed I was interested in purchasing. It said sold "as is for $4300" with their 10% off deal. Home Depot took my info down and told me a rep from Tuff Shed would contact me. The gentleman contacted me a few hours later and then gave me this big spiel about how the price was wrong and it should be XYZ and told me he would call me back. He called me back and said yes we can grant you that price but told me it would be another $400 due to the option it had. Long story short I told the rep I was not interested anymore and hung up. The point is that I can afford said shed but it makes me very angry when they can't grant the price that was advertised and try to back peddle giving me the run around. What happened to "the customer is always right"? Tuff shed is a large enough company should be able to grant me the price they advertised. I had pictures of all the signage with options and the sold as it sign with model/ specs and marked down price ect. Additionally I had to run back to Home Depot just now and they took all this signage down. Be careful with this company even when you document things they still want to tell you (the customer) you're wrong. Location: South Reno, Nevada 89521. read more

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This Tuff shed of Reno sucks for sure. The don't stand behind their product. I live in a snowy area and asked the tuff consultant about snow load ( for the roof) he claimed my upgrade wood be ok. They do have awful construction advice. They tried to use you building is past warranty and when I called her on that she said it was an act of god. What a joke. Buyer beware. I won't purchase another read more

The install process was incredibly challenging to say the least with many errors and overall poor workmanship during round one. After they worked diligently to rebuild the shed (over a 6 day span) and appropriately compensated for our time, frustration, and project management contributions, we ended up in a good place thanks to a few good people! Our sales rep Lee was great. Robin in scheduling was so empathetic and kind, even when I was not at my finest moments. Installer Jose and his team are the BOMB -- detail oriented, acceptive if nothing less that "right", and exhibited excellent follow-thru. Also a HUGE shout-out to the General Manager Erik for stepping up!!! He handled the mishaps with true respect for the impact to us as his customers and emphasized that our happiness most important. Note: From what I've gathered, Tuff Shed has recently updated production line and Leadership Team due to the many issues and complaints over the last 6-9 months. I think they are likely to rebound and revert back to the brand everyone has raved about over the last decade again. I'd take a gamble and purchase from them again. read more

Tuff shed made the job totally to my satisfaction great job!!! Showed up as promised great job on the building recommend them for your shed needs read more

Great shed still, they came out several months ago and repaired the lock. Very satisfactory customer service.

In the end the shed was completed and the end product was good. For that I am raising my review a couple stars. Getting there was frustrating and was a challenge. They are under new management at this location and the new manager seems genuinely concerned with making things right. I have hope that future customers may have a better experience with Tuff Shed if they focus more on doing what they say they are going to do, when they say they are going to do it. read more

I want to update this review with important information. (It was originally one star) Eric, the GM, spoke with me and addressed my concerns. We also discussed the balance due, and he indicated that he had planned to discuss this AFTER the work was completed. The balance due check I submitted was destroyed. The amount is quite significant so that I believe it offsets many of the issues I encountered. It clearly shows an honorable intent of Tuff Sheds and the manager, whom I respect. I think going forward, staff will be less aggressive in pursuing payments in cases like mine, where there were issues. I would still hesitate for a woman to use Jason. but if Eric is willing to stand by him, in spite of most likely incurring a loss on my shed, perhaps this was a one time event. There are a couple of details Eric is having touched up. And I have confidence that if I have any issues going forward, he will address them. Thank you, Eric. 85 DAYS! One disaster after another. The only thing Tuff Sheds is good at...talking to you, selling and apologizing. I was given a mere $300 discount on a $15,000 purchase, in spite of all the errors on their part and the incredibly long time it took for completion. Plus the stress I have had to live with for three months. And yes, I did ask for a bigger discount. Tuff Sheds (staff) refused. Even the doors were a problem. First, the wrong doors were installed, with no door handles. So the sheds were useless, as the doors would not close at all. A month later, door handles and correct doors were delivered and installed. But I later discovered these doors were both defective and leaked. Today, day 85, replacement doors were finally installed. I'll let you know if they leak too, after it rains or snows again. If you are a senior woman, please refuse to allow Jason to be your sub. He was threatening to me, and Tuff Sheds staff actually told me to stay in my home for my safety and not go outside to avoid interacting with him. Jason never notified me when he would arrive, for either of the 2 sheds I purchased, and then got angry at me when I wasn't there the second day. We had already discussed where he would park that day. But that's not what happened. He arrived with my second shed and blocked the street for 30 minutes because he decided he wanted to park on the other side of my house, where a car was parked, not in the space he had told me he would park just the day before. Tuff Sheds had represented to me that I would receive a notification before each delivery; Jason denied he was responsible for this. Guess you need to have ESP to know when he will arrive! He actually woke a neighbor to call me instead of doing it himself. He then walked off the job that day when a few sprinkles started. His workmanship was terrible. Nails set at different levels. Huge gaps where trim boards joined. Nails pounded in the metal roof trim allowing water to come right through. Eric, the GM, came over and inspected the sheds and assured me it would be corrected. A month later, two newly promoted people arrived. They did NOT correct the mistakes. Acrylic caulk to repair a hole on the roof through the metal? Not satisfactory. They also said it was impossible for the lower window trim pieces to NOT stick out past the side trim. (So the water sits on top of the bottom window trim piece, which will eventually rot). One door they installed was so crooked it took brute force to open it. It took weeks to have another repair person sent out. This was when I discovered the doors were defective, when I walked in to puddles of water on the floor inside of each shed. This person actually did decent work, and I am grateful this ordeal is over. 15 minutes after he left, I received a call wanting the final payment. They are good about that too. Show us the money! Mediocre job. And even that took 85 days to achieve. Tremendous stress on me. Concern for my future safety, as Jason knows where I live. Never ever again. I'm so sick of Tuff Sheds saying they are sorry. If they were, they would never ever have demanded any more money from me, after 85 days of mistake after mistake, delay after delay. read more

When we paid in full for a floor-model and were told our shed could be delivered in two weeks, little did we know that meant waiting for a phone call that never came, being sold a shed that needed repairs that were never completed, faulting us for holding them to their terms, and making defamatory and slanderous claims to the delivery man. There are many other and better shed builders in surrounding areas. Let our headache be your warning: use someone else! read more

From start to finish, working with Tuff Shed of Reno was an awesome experience. Went into the office with a plan of what I wanted, a 10' x 12' Garden shed with shelves built inside. Jennifer was great in getting the plans done for us, and getting us on the schedule. We were even bumped up 2 weeks when there was an opening on a Saturday! The crew was professional, showed up on time, and built a durable shed that will last years! Thanks Tuff Shed!! read more

What a horrible experience. The sub-contractors that built the shed were decent...the only reason for my 3 stars. The Sales and Scheduling team were horrific to deal with. Reschedule and delays due to improper preparation of matetials. Lip service when contacted. Out right lies and denial of conversations. Never again! read more

Tuff shed came out to the north valleys area and did an amazing job!! Very professional and super friendly. I will definitely reccomend them to anyone who is looking for a quality shed. The two guys that came out to built my shed were very friendly and even helped me with a hose that needed to be put away in my brand new shed. read more

We finally got our tuff shed in. We had to cancel twice and gave 2 weeks notice each time. We were finally ready, the date was scheduled, we received a call the morning it was supposed to be installed that the truck broke down. It happens, so we rescheduled to a date that they offered which was a week later. Well, it happened again with the same reason. Sounds a bit fishy and it was. We wanted our shed installed before the snow hit. The truth was they had overbooked, we started getting the run around and ended up getting their executive management involved. We finally have it installed and they put in 2 shelves as a peace offering. We will not be using or recommending tuff shed in the future. read more

Update: we were contacted by the general manager of Tuff Shed. We actually had a very lengthy conversation with him and we told him our concerns. He was all about customer service and making us happy. Not once did he ask us to change our review which we really appreciate. People like us use these reviews in our research to find a reputable company. Well he offered us everything from coming out to repaint and stuff. As we had already painted the main body because living with a pinkish color was driving us nuts and we also had purchased all the paint to do it all so we just said if you just cover the money that we spent on paint that would be good. We weren't going to ask for more than that as we figured that to be fair. He agreed and I think we're all happy with that. I was very impressed with this and to get a follow up email yesterday really shocked me in a more positive way and we already received the money for the paint from them. We would do business with them again. We were very excited to be getting a tuff shed for our new build house. We ordered a 10 by 12 in June. They are so busy with sales and Covid that are delivery that we weren't scheduled for install until September. Lee was amazing with the sales and was excellent in communicating. Time rolls and due to scheduling conflict on our part we had to push out the delivery and set up. All they had available was November. So that is what we took. Delivery and set up day rolls around and the contractors show up on time. Well one of the walls that was prebuilt for install was the wrong size. So they had to stop working for a few hours while a new one was being built for them. Then they had to go pick it up. So that day was pretty much a wash and they didn't finish. They told us they would return the next day. We wait and no show, they text say the next day. Repeat..... we call and complain and inquire when it's going to be finished as a storm is coming in. We were told don't worry if it gets damaged it's under warranty. Also, Lee no longer works there. Hmmm! Eventually the guys come and finish that Saturday and complete the work. Our original day was a Tuesday. Another full day and it's finally done. I'm not sure why they only schedule one day for the larger sheds. Well it's up and we're happy about that. On a negative the paint swatches are no where near the color of paint colors. Not even close and the paint job is crap! It looks like a child painted it. Save your money and paint it yourself. Guarantee even if your not that good a painter it'll save you money because you'll end up having to do a lot of touch up regardless. The trim on the front face of shed does not match the picture of what we ordered. Also, if considering shelving beware that the way they are installed inhibits what and where you can place things. Finally, communication sucks. Spent a lot of time on the phone or waiting for a call back. We expected more from a brand like Tuff Shed. read more

Sales: Friendly no pressure, prices for products and options available on the website. Scheduling: 2 weeks out from purchase. Perfect. Gave me enough time to level the ground. "Looks flat" is completely different from level. I had a 4-inch drop and was able to prep with rock to avoid shims and blocks. This will help with vermin from what I read. Build Day: Crew came on time and friendly. 10X20 foot shed was completed in 1-day. Advice: Do yourself and the crew a favor and take the day off to coordinate the details of your shed. I was as able to direct the crew on the exact placement in the yard and slight measurement tweaks on the height of the loft and workbench due to my height. read more

Top notch service, sales and assembly all for a fair price. They didn't try to sell us anything we didn't want and talked us out of some stuff that we thought we wanted and in the end, they were right. The team that came out to assemble the shed were prompt, actually early and took their time putting it together. We thought that we would have to supply our own paint but the colors that we picked from their vast selection matches our house perfect. I would recommend Tuff Shed to anyone looking for a shed. I wish we we had more room because some of their options are awesome. read more

Sadly I have to give Tuff Shed 1 star. The sales end was spectacular. But installation and service was poor. First, bad communication. No shows, no calls. Left us wondering when and if we'd actually get our sheds. We were told it would be a one day installation. Took two days and still waiting for them to come back to finish. Sat around all day on saturday because they said they'd be back to finish, but what a surprise, another no show and no phone call. The work of the subcontractors putting these sheds together is sub-par. One of the gables is over an inch out of plumb and leaning inwards. What happens when the snow in Tahoe piles up? Poor construction and still waiting for our issues to be addressed. Don't buy from Tuff Shed! read more

I ordered my Tuff Shed from Home Depot in Reno Nevada on May 30, 2018. After the follow-up phone calls and confirmations, which were very professional and helpful, I was excited to get my shed installed on July 2, 2018 at 9am. Then the day came to get installed and at 10:30am an hour and a half late, Roger from Tuff Shed Reno called me and said the contractor didn't show up for work and my shed is not getting installed today. Ok, I drew the short straw. Fine. But then Roger said he would call me back before the end of the day to reschedule. Ok, stuff happens and that's fine. End of day. No phone call. The next day July 3, 2018 I sent a text message to local Tuff Shed rep Lenny and I said, "no one has called to reschedule my install." He said, "that I would receive a phone call before the end of today from the office administrator." Ok. It is 7:30 pm and still no phone call to reschedule. If I don't hear back by Thursday, July 5, 2018, to get this figured out I will be disputing the charge and refusing the storage shed. I am very disappointed in what seems to be a quality product, to have such awful customer service follow it. It seems, based on previous reviews the product is losing​​ its quality too. Based on Tuff Shed website they are falling very short of their​ core values in the Reno Nevada area. Tuff Shed should take a serious look at what is happening in this area with their products, service, ​and reputation. I will be happy to update this review if Tuff Shed steps up and rectifies the situation. 7/7/2018 Update from 1 to 2 stars. Got a call back from corporate HQ​ apologizing. Roger in the Reno store called me to reschedule. New install set 7/16/2018 and 9:00 am​. Hopefully​,​ everything goes well from this point and the quality of the ​product, when installed,​ is good. Will update review again after timely install of the reschedule. This will be 6 weeks since placing my order. 7/13/2018 Update. Star level staying at 2. But I have once again been rescheduled another month out. Now August 13, 2018 ,​to install my shed. Very disappointing​. This will be pushing 3 months since ordering it and 3 separate reschedules​ to install. Seems they fired some people and are rehiring. Hopefully,​ that means clean up and more professional. I do believe they should discount my shed significantly​, but obviously,​​​ they struggle to figure​​ out how to navigate production and employee issues and still keep a customer happy. I had two people ask me this week about ​my shed. They are ready to buy, and I had to defer them away from Tuff Shed. Very sad. Been a month now. Monday 8/20/2018 my shed is supposed to be installed,​ after the 3rd reschedule. If it does happen Monday​ I will be disputing the charge on my credit card. read more

Hello Tom, Thank you for the response, but I contacted the National customer service People weeks ago and basically got the same run around. They put me in touch with the same people that were already giving me bad customer service and had no "teeth" to be able to fix my problem. Maybe you have record of my call? Roger, the General Manager, finally sent a crew out this past Monday to finish the job after I called again first thing that morning (I also called Saturday in which he ignored my call, he was there). I was concerned that there was water damage after it rained on my incomplete shed and alerted him to the fact water had puddled inside, he said he would take a look after it was completed to see if additional repairs were needed. I have yet to receive a call and am finished calling them. I will handle it myself at this point. I am seriously tired of the lines of B.S... By the way, the only way to get someone to answer the phone is to call Sales, they always answer, scheduling, customer service and Roger need to be stalked. read more

We ordered our 10'x8' Lean-to from the Reno store in mid June, worked with Don in sales. The sale of the shed went flawless, that's how you hook and bait the customer. We were happy with the price of the shed and the options and pricing for the options. We opted to purchase our own paint to ensure we color matched our house... 2 gallons for the exterior walls and 1 gallon for trim. We are told that is more than enough paint and the excess paint will be left with the shed. We were given an original delivery date of July 16th... put down the deposit and anxiously awaited the July 16 install. We received a call from Roger in installation beginning of July explaining there was a mix up with scheduling and that they were going to have to push our install date to July 31st. We were bummed but understand things happen. We received a call the Thursday before the install date and we told they had an opening for a day sooner. We were stoked at this point. We had been planning for it now. Monday Installation day is here with a 8am appointment. 8:30am rolls around still no show.... my husband decides to call. The girl who had called Thursday to give us the opening didn't put our paperwork in the right stack for the Monday delivery so the prep work that is done was not done. Installation was not going to happen! Bummed and a lil irritated by now. Her excuse, "she's only been in the job 3 weeks"... she's sorry....we are set for the July 31st install date again. We were compensated for the mix up after my husband called with his frustrations as he had to take the day off work. Tuesday comes. The installers show up on time (8:30am) and begin the installation. They finish around 12:30p. They were polite and cleaned up after themselves. The shed is gorgeous. However the "more than enough excess paint" was not left with the shed. I emailed Don Tuesday about the paint with a quick response of he would look into to. Friday is here and I hadn't heard back. I emailed again... they paint hasn't been located and he would check with the installers. I find it extremely hard to believe that the 3 gallons of paint was just enough to paint the shed leaving none to spare. I wish this experience would have gone better and the customer didn't have to do the chasing for answers. These sheds are not cheap... the service should be better. read more

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Never do business with this company. Quality is terrible. Entire 2x4s were nailed and missed 4 times. Some 2x4's were not shot at all. Miss-read my plans (only 3 pages) and screwed up the headers on 4 windows and the garage door. Shorted me on nail distance per code. Over sunk DOZENS of nails. Communication is really non-existent. Lies upon lies about my project. Started a basic 20x40 garage a year ago. STILL not complete. They place newer customers in front of you to get work done if it is a fast job. Very disappointed. Just want to warn you about Tuff Shed Reno. read more

We ordered our Tuff Shed from Home Depot in Carson City, NV and it came to us from Reno. In a few days an appointment was made to deliver and set up the shed. To our surprise the appointment was within two weeks. John and his partner came and did an awesome job setting it up. It looks great. The service was top notch. We're very happy with the shed and service. Thanks all! read more

I am unable to give Reno Tuff shed zero stars or else I would. My experience was unsatisfactory to say the least. I recommend using another manufacturer of sheds read more

Very good process. Purchase was easy. Choices in design / layout pretty good. Color matched my house. Time to process order and fabricate shed could be quicker but al in all good. Day of installation, crew was early and finished early. Very happy with finished product. read more

We had a great experience, Lee Hicks was super helpful in selecting our design and the build was done on the date indicated. The builders were very professional and boy were they fast!!! We were having the shed built on a pre-existing level cement slab so it went off without any unforeseen issues. Thank you Lee, the builders and Tuff Shed for another great product. read more

We purchased a Tuff Shed thru Lee Hicks. Lee did a very good job at answering our questions. He kept us informed on the progress of the build. He informed us of the delivery date. The crew showed up on time and did an excellent job on the build. read more

A beautiful and solid shed. Installation was great because of the installers: Blaine and Carlos. They were most courteous and helpful -- could not have been better. read more

I run a small non profit organization and we bought a 10X10 Tuff Shed in May of 2015. We upgraded it to a metal roof. On the original installation the roof panels were too short so they left the roof with only tar paper which blew off in a week. Finally six weeks later they installed the new metal but did not replace the tar paper. The metal installation was atrocious and not to specs or code. At first customer service seemed to be very helpful but it was all talk as they would say new metal was ordered and as soon as it came in they would schedule the re-installation. Five months later, we still have a shoddy roof with no tar paper. I would expect more for a $4,000 shed........... read more

Home Depot Galleria Parkway Sparks, NV Tuff Shed representatives NOT helpful. We originally called the rep around August 2017, but phone call was never returned. After calling many times with no answer, went to Home Depot to see if they could help. Was told to just keep trying his phone number listed on the brochure. I finally emailed the rep, & he did call back. Said he left (lost) his notebook at another Home Depot, so many calls from potential customers weren't returned. Apologized, & said he was no longer the rep for that store, but would have the new rep call right away. New rep called, we scheduled an appointment, & he came and took measurements, etc. (April 7, 2018). Told us he'd call on Monday (April 9) to let us know what he found out regarding having a custom shed built. Never heard from him again. read more

I was promised a shed in June they just finished it's October. There sales department makes promises and don't deliver but compensate by taking minimal off the cost. The contractor that they sent to install the shed smoked pot all day played loud music and didn't finish until 10:00pm. LOOK ELSEWHERE read more

The worst experience ever!!!!!! 5 appointments missed,no call backs!! I drove 125 miles one way twice and no one showed up!!!! My shed is half built with no finish date!!!! The general manager at tuff shed makes up stories and never follows up!!! I've called the Home Depot store manager and haven't heard back!!!! How can a company do business like this!!!!!!! read more

I just had my 12' x 12' Tuff Shed installed last week and I love it. Lee Hick's took the lead in the whole ordering process and did an excellent job of communicating. Lee takes the time to explain their processes and answer any questions you might have. The delivery and install all went as I was told it would, much to my satisfaction - there were no "surprises". The install crew showed up on time - 7:00 am sharp, unloaded and went right to work. Their workmanship was fine and the overall quality of the shed is great. I've been in the construction industry for over 35+ years as a carpenter, project manager and estimator, so I know a little something about how things should be built and coordinated for both the builder and the customer. So my expectations may have been different than others but never-the-less, the Tuff Shed team and product have all surpassed my expectations. I could have chosen to design and build my own shed and save some money but in the end my time is valuable and I didn't want to spend it trying to save a couple of thousand dollars when it was more than worth it to have Tuff Shed just take care of it all and give me a decent warranty to boot. Thank you Lee and all those on your team - good work. read more