From beginning to end our experience with Tuff Shed shined. Staff was knowledgeable, friendly and responsive to all our questions and requests. Tuff Shed had a great working relationship with our HOA making the permit experience easy. The shed was built exactly as requested for snow load and has sturdy construction. It came with clear instructions on how to prepare the base. We are totally satisfied. read more

Tuff Shed Reno - Tuff Shed 8x12 - General Contractors Near Me - Reno, Nevada

We've been wanting a Tuff Shed for quite some time, we found Mike in the Reno office and from start to finish we got exactly what we wanted and we love our shed. Mike came to our house, inspected the space, took measurements, then we went over what we wanted and what is best for our needs. The designs were done online, it was so easy to get an accurate look and a 360 view, I was able to get all my questions answered and felt very comfortable with the purchase. The day of the install went seamless, there was a lot of communication and the workers were on time, professional and efficient with their time and mine. It looks so good in my backyard and our storage problems have been solved. I would recommend and thanks to Tuff Shed!! read more

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I went into Tuff Shed and the nicest lady named Jennifer George greeted me. She was absolutely fantastic! You don't get customer service like this anymore. I was looking for a shed for my backyard and she showed me all of what they had in their show room which was great as you want to see it in person and walk inside to visualize it in your back yard. We sat at her desk and on her computer, I was able to create the shed I wanted. It was so great, every time we added something or deducted you can see the price (with tax) of the shed in the right hand corner so no surprises. I was able to get it scheduled for delivery and install within three weeks. Will be recommending Jennifer to everyone. Pictures will be posted as soon as the shed is installed. read more

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I purchased a Tuff Shed from Home Depot in Placerville to be installed in South Lake Tahoe. I told the sales person that part of the reason for the shed was to add privacy from my neighbors and therefore I paid more to have the shed built as a non standard size. I also had to pay more because it was being installed in a snow area so they needed to "reinforce" the structure. Apparently this it to protect Tuff Shed as they had some problems with some shed roofs collapsing during a heavy snow storm a few years ago and Tuff Shed was on the hook for warranty. The sales person then told me that the shed can be put on any surface but it needed to be leveled within 4" and they would level the rest. I said great I will level the dirt and have it placed right on the ground. The installation was assigned to Tuff Shed Reno. I spent the time to level the area and it was pretty darn level. When they came to install the shed they built the base and the way they leveled it was by putting wedges of wood around all the metal base pieces. (these are wedges of wood and not a flat piece for the base to rest on) This practice will likely add problems in the future. First issue will be rodents living under the shed as the shed is not sitting on the ground. The other issue is that how long will these wood wedges last? Will the structure move because these are wedges and not flat? These wedges will eventually break down and or sink into the soil which will cause the shed to become unlevel. It would have been better to only place the wedges where necessary and let the majority of the base sit on the ground. Only time will tell now. I will also say that the grade of wood used to build this shed is not a very high grade of lumber. There are lots of voids in the wood which can be seen all over inside the shed. Its now been weeks since the install and as suspected there are rodents going under the structure. I wish they had said you can put it on any ground but CONCRETE SLAB IS RECOMMENDED. I should have had a slab poured. The other thing is that I needed to be there when being installed so that I can verify the location. The location was pretty obvious as it was leveled but when I came out of the home to verify the location I said it needed to be at least 12" closer to the fence to block the neighbors window. The installers were not happy about that and said they could move it for an additional $300. I called Tuff Shed who then called the installers and it was moved 12" without paying an additional $300 to the installers. Overall the shed is nice minus the crappy wood and the wedges to level it. I now have to deal with the rodents which are making it their home and wait and see what happens with the level of the shed over time dues to the wedges of wood. I should have built my own shed!!! read more

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The employees at Tuff Shed were really great and very knowledgeable. We worked with Michael Fox, Jennifer George, and Dannet Tighe. They were all very helpful in picking out our shed, and friendly, They knew the colors of our house so it would meet the HOA specs. They were helpful in giving us HOA info and we got our approval in a few days because of this. Delivery takes time because they build part of it in The shop then finish the build at your yard in One day. We actually got delivery earlier than expected! We leveled the ground before they came that is not included in the build. Things that could be done to help customers is give a better idea of when they will deliver. We were told early morning. So my parents were up and ready for delivery by 6am. They got here at 9:30am. Which is completely acceptable, they just would have gotten up later if they knew a time like after 8am or not before 8am. Minor issue. The builders were nice, worked at a steady pace. And cleaned up the area nicely. There were a few things I personally was not expecting like sharp nail points poking through the inside of the ceiling from laying the shingles. I didn't notice that in the show room. My dad felt that was normal but I wasn't expecting that. I love the locking door. My last thing I wasn't thrilled with was the inside of the door has a big scuff mark and hole in it. Looks like screw was put in the wrong place at first. Then moved over. Not thrilled about this but I haven't gotten to talk to the tuff shed crew yet. If they do something about it I will update. The hole is not bigger than a screw head. It feels minor but at these prices I'd like it to start out new no damage. All in all I would highly recommend the Reno tuff shed location. It is up there in price compared to others but the quality seems better than others. The customer service was top notch and they made it so easy for my parents to get what they wanted without taking advantage of them. Sorry my pics are not in order the app was acting up. read more

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I have been working with Tuff Shed for the past 2 years on proving sheds into my landscape projects, everyone has been great and very responsive, the process is good for the quality of shed they build. Dannett Tighe has been the sales lady I always deal with, she actually helped me with my personal garden shed with ease, great customer service and always helpful. I highly recommend Tuff Shed to anyone. read more

Tuff Shed Reno - Great color samples to match any color scheme. - General Contractors Near Me - Reno, Nevada

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The employees at this location in Reno were great. The installation went well with no issues. Dannett was extremely knowledgeable and helped us with our selection. read more

My cousin purchased his Tuff Shed from the Reno store back in 2001 and it still looks like new. So that made my decision a whole lot easier. I went to the Reno store and worked with Mike Fox. He is a true professional! He explained the different styles and options including the differences from a Tuff Shed sold through Home Depot. He built my Tuff Shed through the virtual design program and printed me a quote with picture, price, specifications, and lead times. I purchased it on he spot. Between the time of purchase and installation date, the Tuff Shed team updated me via email to see if I wanted to make any last minute changes and to confirm the installation date. When the installation date arrived, I received a phone call 30 minutes prior to them arriving. Big thanks to the installers, Brendan and Terry. They had the shed up in a little over 3 hours and it was flawless. I highly recommend Tuff Shed Reno and especially Mike Fox and the entire team there. read more

Great customer service! Justin from Tuff Shed was prompt, professional and efficient! He repaired my shed door handle and fixed the shed door that was sticking a bit when closing, and applied some minor paint touch on the shed door that I didn't notice before was missing. Excellent service!!! Thank you! read more

We had a great time. The salesman, Michael Fox (no J, sorry), was kind, thoughtful and fun to talk to. By the time we were done, we walked out with a contract for a beautiful new building that should land on our property by mid January. Thanks, Mike! read more

I am impressed with the construction of our 4 x 8 new shed. I am not impressed with the painting of my shed. I wanted it the same color as my home so I had to provide Tuff Shed with the paint which meant an additional cost for the shed. I had to buy an additional $50 gallon of paint to along with the 3/4 gallon that they told me I needed for the body of the shed. I ended up with an unopened gallon of paint which evidently was not needed. I provided 3/4 gallon of trim paint which they said was not adequate for touch up so I had to buy another $50 gallon of trim paint. So how is 3/4 gallon of paint not adequate for trim but was adequate for supposedly 2 coats of paint on the body? I think someone in the paint shop either threw out my extra trim paint or just didn't bother looking for it for my touch up. No thank you to another Tuff Shed. read more

I worked with the Tuff Shed team back in September. They were very helpful and were able to assist me in developing the best shed for my space. I had a budget in mind and they were able to direct me in getting the best value. Thank you, Andrew read more

Though this review is long overdue, my experience with Tuff Shed Reno and Jennifer, our salesperson, couldn't have been more positive. From the moment I first consulted with Jennifer on my side-yard shed ideas, she guided me towards the best shed choice for the limited space available. While I was choreographing HOA timelines/ground rules and our backyard landscaping contractors, Jennifer was extremely patient while we arrived at the optimal delivery/assembly date. After her crew assembled the new shed, I couldn't have been more pleased with Tuff Shed's design and construction details, including HOA-approved roofing shingles and the 1st coat of paint applied to the shed. For the level of service received and quality in design/construction, money spent was well worth it. In addition, Tuff Shed's installation crew was prompt, courteous, and very respectful of property. I highly recommend Tuff Shed Reno and give Jennifer, her staff, and her delivery/assembly crew two big "thumbs up." read more

Mike Fox at tough shed was easy to deal with and even had questions on the weekend and he gave me his number so we could chat. Quality of shed was very good and believe shed will last for a long time. So if you are in the market give Mike a call he will take care of you. read more

Jennifer George worked with us to create the perfect shed for our needs and when we were ready we ordered another one. The install was professional and efficient! It only took one day for each to be completed. We are truly proud to share our Tuff Shed experience and look forward to working with Jennifer and the staff in the future. read more

Tuff Shed Reno - We decided to get two sheds that mirrored each other and created a wind break for our bbq area. - General Contractors Near Me - Reno, Nevada

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I chose center for the cupola. The gable vents weren't centered either. Gotta watch them the whole time read more

Tuff Shed Reno - I chose center for the cupola. Gotta watch them the whole time. The gable vents weren't centered either. - General Contractors Near Me - Reno, Nevada

After contacting several other businesses is search of a storage container/shed and getting no response, we researched Tuff Shed. Within minutes, we had a quote online and a call from Tuff Shed Reno. Salesman was knowledgeable and helpful. Scheduling staff was professional and provided assistance as needed. Installation was quick, timely and courteous. So happy with the experience! read more

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Mike at Tuff Shed was great throughout the whole process. It's a quality product backed up by quality people.

Mike was so amazing! Friendly, and gave all of onsite. I didn't feel pressured. Just looking at what I will need now and a ball park so I save. He didn't make me feel like I had to purchase right now. His transparency made it even better. I look forward to having him help again. He made this experience. For what I need my estimate was not as bad as I thought it would be. I really think that when I do go purchase, it will be top dollar for sure for the quality. read more

From the moment we arrived at Tuff Shed last September until the completion of installation - everything has been great! We had never owned a Tuff Shed before, and Jennifer George was great at helping us select the perfect model for our needs. She knew what questions to ask us and also showed us the various display models and the benefits of each one. We are grateful to Jennifer and also to Beth (the scheduler) for their great amount of patience with our timeline, as our landscaping project took a little longer than anticipated. The installers called us the morning of installation and promptly arrived at their stated time. They were very clean and efficient and kept us involved with the location of the unit, the leveling of the unit, and coordination with the shelving inside the unit. They did the final coat of paint and completed the touch-up painting making the shed look perfect! We love our new Tuff Shed - Thanks again to Jennifer George for all of her help throughout this process. She is the best! read more

Tuff Shed Reno - General Contractors Near Me - Reno, Nevada

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We worked with Mike to select our Tuff Shed. He was very helpful in showing us around the various sheds and was very thorough going through all the options available. This made it easy for us to decide. We are very pleased with the result. It's perfect for the space we have. Thanks Mike. read more

Tuff Shed Reno - Tuff Shed in side yard. - General Contractors Near Me - Reno, Nevada

Great communication from Jennifer. She was very helpful in the design and selection process. Tuff Shed's scheduling team was very on point as well. read more

This has been my experience: - Tuff Sheds installer initially delayed half day while constructing my garage because prefab walls were built incorrectly -Quality of construction is poor. Installer left many nails unset (sticking out a 1/4-1/2in), I had to go back with a hammer and set nails myself. (Refer to photographs) -Additionally, I observed installer using the back of his nail gun to try and set nails which caused damage to siding. (Refer to photographs) - (4) trim pieces on corners of garage were cut the incorrect length (too short). So they added 3in kickers to the bottom of them and gobbed it with caulking- I confronted the installer regarding it and said that's what Tuff Shed told them to do and that I would need to go through their warranty dept to get it fixed (Refer to photographs) -After my framing inspection with the county, installer made comment that he was surprised the inspector didn't call out fixes for more of his work- which doesn't instill any confidence that he completed the job as he should've -Special inspection called out for hold downs by the county, Tuff Shed initially cancelled the appt saying the weather was too cold- despite the fact that there is epoxy out there that is made for cold temps - On second scheduled appt for special inspection the 3rd party engineer showed up, Tuff Shed was a no show for the inspection, would not call me back- just sent texts rather than call me to inform me there was a communication error. Update: 11/07- I received a phone call from the GM Eric. He was very apologetic and took complete responsibility for all of the above frustrations. He was professional and quickly scheduled a special inspection and fixes that same week around what worked for my schedule. My fixes were completed in an acceptable amount of time and manner. The GM showed up to my project in person to confirm things were running smoothly which was very much appreciated. Had the previously stated experience not happened with their sub contractor (initial installer) I would've been able to give this company a higher rating. read more

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Tuff Shed rep at Home Depot Carson City NV was great to work with. I made a last minute add on for the aluminum ramps and it was no problem. Communications with Tuff Shed were terrific and the crew they sent (Jose, Jose, and Chris) set it up perfectly in 3 hours. A very good purchase experience. read more

Tuff Shed Reno - Here's the crew putting up our new 8'X12' shed. - General Contractors Near Me - Reno, Nevada

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Our new Tuff Shed was just installed and we couldn't be more pleased. From Jennifer and Dannett's help in the planning and financing stage to Saylor and Danielle's excellent craftsmanship in building it. Everything was easy from start to finish. Thank you to the team at Tuff Shed for their professionalism and dedication. read more

Tuff Shed Reno - General Contractors Near Me - Reno, Nevada

Jennifer George was wonderful to work with. Very helpful and knowledgeable about the product. We are super happy with quality of our shed.

This is my second Tuff Shed and I couldn't be more pleased with the results. The team at Tuff Shed/Reno, including Danette, Laura, and Jose were top notch in their aim to provide the very best customer service possible. I love my new shed and the attention to detail and construction quality are impeccable. I had zero issues with the ordering process, the installation sequence, or the timing for delivery. You won't go wrong with choosing a Tuff Shed and the Reno team to make it happen! read more

Michael Fox at Reno Tuff Shed has a thorough knowledge of the product and gave helpful guidance selecting the shed that met our needs

My most recent shed purchase was my second one and I am extremely pleased with the craftsmanship, quality and installation of the shed. My soccer league Great Basin Youth Soccer League has purchased numerous sheds for our various fields venues. From the start of designing the shed to final installation the process was seamless. The professionalism of the staff from sales to installation has been a sheer delight. If you are looking for a quality shed look no further than Tuff Shed. Sure you can save a bit with a plastic, however the quality will not last. Thank you Tuff Shed read more

My experience with Tuff Shed has been a love / hate relationship. Their product and installers are great. Scheduling has been a challenge to say the least... is it worth the wait.....Yes. Did they make it right by me... Yes. There are challenges with scheduling, installers, bosses, weather, and just life. I get it..... Long story short... I would get Tuff Shed again. I do however...you as the buyer... stay on top of things with scheduling, and confirming appointments. read more

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Mike Fox was very helpful with picking out and designing a shed. Very kind, excellent service!

Great shed Wish I would have done it sooner. Danielle and Mike are terrific. Everything completed on time.

Dannett was great to work with. From our initial inquiries through the completed design process, she was extremely knowledgeable, helpful and patient. She thoroughly explained the "what's next" phase as well. Plus she was engaging to talk with. Thoroughly enjoyed the experience. read more

10x12 Shed is exactly as ordered. Sales rep Lenny Chappell listened to my desires and gave many plenty of options without any high sales pressure. We sat at the computer and was not rushed nor pressured to make any decisions right then and there, I did anyway! Carlos, Ivan and Marcos were very professional and courteous not to mention efficient on constructing my shed on scheduled day. Robyn, customer service rep, kept me informed from manufacture to day of installation at every step. When completed, she called to make sure all went well and to my satisfaction. The whole ensemble could not have been a better experience! Definitely recommend the Tough Shed team to all!! read more

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Dannett and Jennifer made the purchase and installation process easy! The installation was flawless and the product is built to last for years. Andres and his team of installers were fast and efficient too. Thanks Tuff Shed! read more

Dannett worked with us to customize our Tuff Shed. She was very knowledgeable about Tuff Shed products. She did a great job. Thank you Dannett. read more

Tuff Shed Reno - General Contractors Near Me - Reno, Nevada

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Well here we go again on the Tuff Shed merry-go-round. Purchased a shed, got it installed. People who set up the shed were so nice to let us know that there was a shingle that would match our house. So we agreed to change it. Three weeks later, with rain and the usual winds, all the paper blew off. But, not to worry, after all six phone calls, everyone at this business gave creative promises. Back order on shingles, installer quit, haven't replaced installer, we will be out last monday, we will be out today, we will transfer you to someone who can help, I will call you back...just more BS. If and when this gets resolved, we will update this review. Customer service for us has been a huge let down, and these sheds are not cheap! You would think the service would be better, or at least some calls with updates Tuff shed did come out and finished the roof. All is good now. read more

Tuff Shed Reno - no shingles, just garage and yard items to hold down what is left of the paper, this customer service in Reno Sucks! - General Contractors Near Me - Reno, Nevada

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Jennifer at tuff shed made designing and getting my shed so easy. Jennifer was so patient and gave me all the information I needed to make a decision on my shed. If you are looking to a shed go in and ask for Jennifer she will take care of all your needs a get you an awesome shed. read more

While I would love to give a 5-star review I just can't. The sales side of the project was excellent (salesman was Mike Fox). Great communication and follow up (5-star!). Unfortunately, the scheduling side was a 1-star. The scheduler was the worst I've ever dealt with. Rescheduled the tear down of our old shed, then they didn't show up. Called the next day (after being stuck at the house all day waiting for them to show up) and was told they would find out what happened. Promised to call us before the end of the day. Never heard from the scheduler. They finally showed up at 7:00pm (yep, we were stuck at the house all day AGAIN). Because they were so late, and because they didn't bring a trailer, all they could do was take off the roof and knock down the walls, leaving everything in the backyard. Said they would be back the next day to pick everything up. Didn't show again (and yes, we were trapped at the house for the third day in a row). Called the scheduler again, and again they said they would find out what happened and call us back. Didn't call till the end of the day, only to tell us they would be picking up the old shed the next morning. Funny thing is, that was the scheduled install day for the new shed. Needless to say but, of course, the new shed was not finished that day, so had to wait for them to show up again the next day. If you decide to buy a shed from Tuff Shed, be prepared for lots of waiting, and no communication. read more

After my review I was contacted by the manager at Tuff Shed. He asked about my communications regarding my complaint and said he would look into the non response. We finally received a full refund yesterday. The reason for the cancellation of our garage was due to small issues on all parties involved, that made the whole process very painful. First, if anyone is planning a large building that requires permitting, there are some things you should do before ordering. Get your electrician, plumber, concrete contractors up front. You will also need a professional site plan showing all existing and planned utilities locations. Finally, you will also need a grade contour plan. Get this done before ordering your building. Our second issue was with Washoe County. They forgot to send the plans to all departments that need to approve them. They then found a design problem with the truss which Tuff Shed needed to correct. That created another delay. Finally, Tuff Shed has / had a internal communication problem. The sales person that took over my order, gave me a business card with a wrong phone number. So, I left messages that went I don't know where. But more importantly, our building was one of the largest they make. But no one realized that they could not build the truss in their own factory. They had to be out sourced. That caused a delay and an additional charge on top of the original quote 2 months later. Through out the entire process I was given different excuses for the delays or increase in the original price quote. If I was told up front the true costs and not given excuses for things not being done, we would have stayed with them. One more thing, Tuff Shed does not do the installs. They hire outside contractors. I would be concerned about quality control using different contractors that have no investment in the company. read more