This review in no way reflects on Dr. Hoddinott's medical skills…read more My story: I had a sore throat and went to Yelp to see if people had good experience with local physicians. As Dr. Hoddinott had good reviews, I gave her office a call telling them that both my wife and I (40ish,very healthy, great insurance) are looking for a new doctor. I was told by the receptionist (this was 16 days ago) that the doctor would review our request and I would hear back from them the next day. I didn't. So I call back and another person tells me that "it can take several days for the doctor to make a determination about a new patient. She has lots of things on her desk". At this point I already have a bad feeling about the doctor and her staff if it takes them several days to get back to a new patient. But I thought I would perhaps get a call after a week. Nope.. Two Weeks? Uh-uh. It's not two weeks plus and no call-back. The doctor might be wonderful with patients. Unfortunately, for me the process of getting in to see her was a major turnoff. Doctor Hoddinott, work with your staff on a much better process for people who WANT to give you business. I am still looking for that elusive general physician!

she has been my doctor for years. I can,t say enough good things about her,…read more dr, Norma and office staff are great. I trust her with my health. But the one thing, she listened and pays attention to my problems

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

I WAS WITH DR DAVID SEGARS (my whole family) and his older brother for decades and now dr david…read moreretired last august 2025.well need care right away with another lady doctor till dr shu was excepting new patients from dr david segars.its april 20,2025 and by may 1,2025 me and my mom will now being seeinf dr shu as our pcp hopefully for a long time. mark dudum

Dr. Shu is hands down one of the most caring and thorough physicians I've ever met. He takes the…read moretime to really listen to me, explain things clearly, and make sure every concern is addressed. What stood out to me most is how genuinely invested he is in my well-being he never rushes appointments and always goes above and beyond to make sure you feel comfortable and informed. His professionalism, calm demeanor, and attention to detail are truly exceptional. You can tell he genuinely cares about his patients and loves what he does. The staff in his office are also friendly, organized, and welcoming, which makes the entire experience smooth from start to finish. If you're looking for a doctor who combines expertise with compassion, Dr. Shu is the one. I couldn't recommend him more highly.

My daughter had her first visit today with Dr. Malina. We were so pleased with the politness and…read morethroughness that she showed us. My daughter felt very comfortable and we didn't feel rushed at all. She seems genuinely concerned and attentive. I am so glad that I switched from her former pediatrician. We are definately here to stay.

Really happy with Dr. Malina and will make her the primary pediatrician for my kids. She was…read morecaring, personable and thorough, even finding out my previous Dr. Had missed one of my kids early shots.

Dr lisa Lam is my wife primary MD and very soft spoken and very nice and knows what she is doing…read more We always being assist by her staff. We are happy we have her as our primary MD.

My first time seeing Dr Lam. She was professional. She took the time with me. She did not rush me…read more She listens and gave me her opinions. I left the office feeling good.

I've been seeing Dr. Huang for about 8 years now. She been given me the greatest me…read moremedecal care i can asked for. She's extremely polite, patience and answered all my concerns. I would recommend her for anyone looking for a new doctor, but according to their website their full.

My daughter reported Dr. Hwang was the ONLY doctor that actually listened to her, took time and…read moredidn't rush her out the door due to "limited appt. time" meaning, you have to make another appointment to get through your list of issues. She was inspirational for a young person. My daughter (20), left feeling empowered, had her bloodwork done immediately and was thrilled to find such a caring doctor. Thank you for helping this young girl adult navigate her healthcare! The doctor also followed up with a phone call, which I answered and told her how happy my daughter was to find medical care from someone that actually cared. Dr. Hwang told my daughter to drop her a note in case anything comes up or if she has a question. Very sweet, very compassionate and highly recommended. As a parent, you can't always answer your kids' questions and I'm so grateful we found this doctor. We are happy to travel 30 minutes (vs 5, near our home) to see this great doctor!

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

He is an ok doctor. Its very apparent he doesn't prioritize patient care first. The way he measures…read morestress is based on three things: do you have a job, can you buy food and do you have a roof over your head. He seems to stick to those metrics alone. He seems unaware of sub factors like stress at work, ability to pay bills or actual housing situation. All other factors seem to be disregarded all together. Furthermore; having to write an evaluation or doctors note seems to be an inconvenience to him, also including irrelevant opinions based on how he feels unrelated to medical evaluation. He may be a good doctor for some but i encourage anyone to look elsewhere if they don't feel Dr. Hwang has their best medical interests in mind. I will cross post this to another review site as I fell it is important.

Brought my mom in, she has Alzheimers. Their office policy is to bring dementia patients in by…read morethemselves, each visit. They say they do this to make sure that their dementia patients are not being abused - I am all for that. They left her alone for 25 minutes which is unacceptable. Refused to let me in with her. She crying, confused and agitated by the time they let me in with her. It's not humane. If you insist on this policy, please plan this so the time they are alone is minimal, if at all. I tried for 6 months to reach the office manager to discuss this with him, left messages weekly and when Carlos finally called me back, he defended the policy, and hung up on me. Jessica King NP provided excellent care to my mom, and we are grateful for her. Getting prescriptions filled takes forever. They rarely answer the phone, and when they do they office staff is very nice, and they take messages that rarely get returned, or result in prescriptions being called in. Walgreens tries so hard to get through to them and can't either. We tried & tried because mom really liked Jessica, but dealing with the office was so difficult that we had to leave the practice. Saw Dr. Kealy a few times, and it she was rude to mom, barely examined her and did not listen to us. Jessica Kung, NP is the gold standard at this office, and the only thing good there. She deserves 5 stars, office deserves none. Strongly recommend going somewhere else.

Dr. Kealy is an outstanding internist. She's moving to One Medical in Burlingame in August 2026…read more She was highly recommended to me when my doctor of 30 years retired. She had phone and appt problems with a new system in 2025, but that didn't affect her medical skills in helping patients feel better. If you need a new doctor or you are an existing patient, make an appointment with her in Burlingame.

Fast appointment . Friendly and very professional doctor and courteous staff. I am her patient for…read moremore than 20 yrs

This doctor is the rudest, condescending, Ms know it all. She has been like that ever since but…read morewhat can I do since my insurance not a lot of doctors accept it. I strongly suggest to not go to this doctor. She's a happy trigger medicine prescription doctor. I was explaining something about a letter that says that my son is my main caregiver. She said no I can't do that and gave me all kinds of sermon and left the room while I still had some questions. I felt like a 2 year old who got dismissed while she ran to her office. Not professional at all!!!

Horrible office staff and unprofessional…read more After waiting for months to secure my initial appointment with the doctor, and on the day of arriving at the office, I was told that I needed to be rescheduled as the doctor does not see patients on the day that I have scheduled. I had to wait another month to be rescheduled. Finally got the doctor to see me, and prescribed a prescription but upon hearing from the pharmacy, they needed to reach out to the doctor for further information on the prescription. It's been two weeks since the prescription was submitted, and the doctor has not responded to the pharmacy's message. I would avoid going to this doctor and deal with the office staff. Find another doctor but not Dr. Carrillo.

Horrible. I just switched over to Dr Carillo thru HPSM because I no longer wanted to be a member of…read moreNEMS. I've called her office numerous times throughout the day for the past week and a half since switching over. Left several messages because I need to be seen ASAP and I know schedules are booked out months ahead. I have health issues that are concerning me and need to be addressed immediately. I need an appointment and had selected Dr Carillo out of the pool of PCPs HPSM had to offer, yet this office seems to not care about returning new patient calls. I'll have to call HPSM and switch to an office whose staff are on top of it cause this office is not it at all.