It is difficult to find a primary physician. I decided to try here.... I arrived on time.... And…read morekept waiting for almost an hour to see the doctor. I asked the front desk and was told that it is uncommon to experience the wait time... Doctor herself is a little confusing. She asked me whether I want to do certain procedures.... I feel that the patients are expected to have medical background to benefit from visiting here. Having a full time job is not helping to be a patient here also given the prolonged wait time.... She also recommended a specialist to me and I looked it up after. That specialist has an incredibly bad reviews...: I ended it up picking my own and happy with my choice after. I will not come back here...

She is the best doctor. Takes her time to listen doesn't rush you out of the room. Calls you back…read moresame day. Generally concerned about your overall health. I feel like other doctors have never cared about my health but she does. Makes sure you are up to date on blood tests and exams. Her staff is awesome I am not sure what other people are talking about. They always answer their phone's and answer the messages on my chart. What more could you want?

My previous family doctor within Sutter Health no longer practices and informed me at the end of…read more2024. I have Rx to refill and the previous doctor ordered lab tests for me, I need a new primary to follow up, so I made an appointment with Dr. Kaine and visited his facility in Daly City on 1/8/2025. Dr. Kaine looked through my lab results and let me get some vaccinations that day. To summarize what I want to share here: Dr. Kaine and his office billed me with a wrong code -- 99203: for "a new patient visit when a patient has not been seen within a department in the past three years within the Sutter network" (see Sutter Health billing letter attached). I have been seeing doctors within the Sutter Health network since October 2022 -- my previous family doctor. In the past three years, I had 3 office visits with doctors within Sutter Health (see attached My Health Online record and my Sutter Page). Besides the records showing I am definitely not new to Sutter Health, the visit with Dr. Kaine was a "follow-up", he was reading the lab result other doctors had ordered for me, he should have known those results were within the network and not more than 3 years old. I called Sutter Health's billing office regarding this issue, and I received the attached billing letter, and refused to correct the mistake. I called the billing office, the representative suggested I talk with the doctor's office because the doctor's office submitted the code. I printed out my visit records and billing letter and took them to the doctor's office, the office staff said they had nothing to do with billing, and gave me a small yellow slip with the billing office's phone number on it. I do not know how billing codes get determined and submitted, but based on what I experienced, either: 1) Dr. Kaine's staff did not know the codes well enough / ignored my records/ chose to treat me as a brand-new patient, or 2) Dr. Kaine himself, after reading through lab results NOT ORDERED BY HIM, decided to use a code for patients who haven't seen a doctor for more than 3 years. Either way is not professional, I do not recommend Dr. Kaine and his office at all. Just a FYI Dr. Kaine tags as "family medicine" but he told me he no longer seeing kids. If it's helpful for people looking for family doctors.

This my very first time writing a review for a Doctor that has saved my life. Dr. Kaine is an…read moreoutstanding doctor who cares deeply and connects with his patients. I could not thank Dr. Kaine enough for his support and continued care, office experience for multiple visits. He truly listens and understands his patients. I have been going through so much medical scare and he took good care of m and his patients. The Type of care is outstanding. If you can book an appointment, do it now as he is the top doctor. Thank you Dr. Kaine, you are the best doctor and it is rare to find a great doctor like him!

Dr. Kini seemed to enjoy hurting me. She smiled at my distress. She thinks Pap smears are…read moresupposed to be painful. She has her office assistant ask all adult women patients if they "want" a Pap smear. Such a terrible exam should only be inflicted on women if it is truly needed, not because women have been brainwashed into thinking they need it all the time. Dr. Kini should not perform Pap smears until she learns how to perform them without hurting the patient. Like many of her patients, I thought she was fine to begin with, but then I saw and experienced her uncaring side.

We've now been with Dr. Kini for 10+ years. She really cares about her patients, monitoring their…read morehealth and having them see a specialist if she detects something is wrong. The only downside is when you call her office you sometimes get this very rude lady who lacks bedside manners. We've brought this to Dr. Kini's attention and she admits others have complained as well. Apparently it's a service not hired directly by her so she can't just fire her. Despite this, we will stay with her since she's an excellent GP.

Dr lisa Lam is my wife primary MD and very soft spoken and very nice and knows what she is doing…read more We always being assist by her staff. We are happy we have her as our primary MD.

My first time seeing Dr Lam. She was professional. She took the time with me. She did not rush me…read more She listens and gave me her opinions. I left the office feeling good.

The pharmacy is VERY unprofessional here. We made a refill request 3 days ago. When my father…read morefinally called to check the status today, the pharmacist said it would be ready in 1 minute. My father asked to clarify if it's ready because it will take us 30 minutes to get there. She said it was ready. I drove all the way there, and the pharmacist told him it's not ready. It's not even in stock, they have to order it, but it's almost lunch time so come back tomorrow. RUDE! What a lack of professionalism and empathy here at Gellert Services Pharmacy. It's bad enough that most of the workers are unintelligible when leaving messages. It's not even like they speak English. Then they decided 15 minutes before lunch, they can't work at all! Now we have to come back some other day because they refused to order it, and they lied and said it was ready in 1 minute! Mind you, we have been requesting they mail my father's medications for 1 year. We've even talked to his Dr. They advertise on their website and on MyChart and HealtheLife that they can mail these drugs. After 1 year of constantly requesting, they haven't done anything! This place has really gone downhill. Pharmacy staff are rude, lazy, and unprofessional.

Monday morning be there around 10am,need to take a blood test,after checked in waiting for a…read morecall,taking almost 50 minutes wait for blood draw.what take so long ?

Not a lot of help, Ive meet him once out of the 4 visits. Hard to get in touch with him, and things…read moredoesn't get done.

He is my current PCP. I called 6 weeks ago to schedule my initial appointment to see Dr. Arcilla…read more The day before my appointment, I received the dreadful call that he is cancelling all his appointments for the day of my appointment. When I asked when they plan on rescheduling me for, she said it will be a week later with a NP. When I expressed that I wanted to see a DOCTOR, she said the NP can do everything Dr. Arcilla can. *eyeroll* So basically... I have to wait 7 weeks from my initial call just to be seen by a NP just to get my annual checkup. I would think after waiting 7 weeks, it would actually be with DOCTOR Arcilla. Pretty disappointed so far.

If I could give Dr. Wong more than 5 stars, I would!…read more She is a wonderful doctor who takes time to listen to my concerns and offer alternative and effective solutions. Dr. Wong is extremely knowledgeable and will take the time to address any questions you may have without feeling like you're being rushed! I initially had hesitations about seeing a younger doctor, but she is better than any seasoned doctor that I've seen. Her staff is amazing as well & are always prompt!

In my 62 years I never seen a Dr so careless, unethical, and rude. I will stay away from her as far…read moreas I can. Is up to you if you want to take the chance

Very disappointing experience. The receptionist was rude, dismissive, and unprofessional. Instead…read moreof helping, they showed a bad attitude that made an already stressful visit even worse. This kind of behavior is unacceptable in a healthcare setting where patients expect basic respect and support. Management seriously needs to address the front desk service, because it reflects poorly on the entire clinic.

This review is for Dr. Denise Gonzalez and her assistant nurse. They are awesome. She is taking her…read moretime to meet you and ask a lot of question to make everything right.

Dr. Bansal was recently the on-call doctor in place of my normal doctor so I didn't know what to…read moreexpect going in. What I found was a very professional yet personable doctor who really took time to listen to me. Were I not already a patient of Dr. Bricca's I would have no qualms whatsoever about selecting Dr. Bansal as my new primary care physician.

Dr. Bansal is fantastic. The second she stepped into the room, I immediately felt at ease. She's…read moreextremely compassionate, very comforting, but also very informed. Her sense of humor made me feel so relaxed, which is rare for me in the doctor's office. Not for a single moment did I feel rushed while meeting with her, during both appointments. She listened to every single thing I wanted to discuss with her and gave me her honest, straightforward and knowledgeable opinion. Even the most uncomfortable portion of my appointment with her (the female exam) went great because she talked me through every step and even made jokes, to ease my discomfort. Another great thing is that Dr. Bansal isn't the kind of doctor that wants to solve all ailments with prescription drugs. They're always an option but she knows how to differentiate between necessity and frivolous prescribing, which I appreciate greatly. All in all, Dr. Bansal made me feel like I was dealing with nice, funny, honest and yet incredibly knowledgeable friend. She knew everything I asked her about and made me feel like all will be well.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.