The hearing industry, especially in Richmond, BC, is hugely competitive. There are quite a number…read moreof audiologists serving the community. From my experience and those of others, some feedbacks about the service they had received from practitioners have not been complimentary. The reasons are varied. Thus, when I was received at CONNECT HEARING, Sharon at reception, and Tiffany, the audiologist, exceeded my expectations. They are very professional, receptive, and very friendly. Never in a moment did I feel uncomfortable or obliging. I say this because others with diplomas and certificates hanging in their offices made me feel like I was "taking too much of their time". "Helping patients resolve their problems to their great satisfaction" is the objective of those who are truly professionals. And this is what Tiffany at CONNECT HEARING amply represents. The hearing test she conducted was very thorough. She explained the steps she took to program the HAs. Most of all, she made sure that my HAs effectively resolve my hearing deficiency by recommending a trial period and booked a return appointment for proper adjustment if necessary. Properly configured and programmed, my Phonak marvels work like a charm. This approach to her profession convinced me that she is very accomplished. I have no hesitation to recommend her to anyone requiring the services of an audiologist. Thank you, Tiffany and Sharon!

Tiffany Ip was my Audiologist - she is EXCELLENT; walked me through the process for hearing…read moretesting, then ordering(billed to my insurer directly), tested the product once received(came in quick time), & was available for followup/after care. She speaks English, a Chinese language(not sure if Cantonese or Mandarin), medical jargon, & just regular folks (She answered my questions in either jargon or human, whichever I wanted) The initial hearing test is free! What you'll pay for hearing aids depends on style & your insurance coverage; mine were $4K full price, but I paid $0.00, including three years full warranty; free battery replacements when needed, & one complete replacement, if I lose them or they're destroyed. Quality product, quality people I'm in a wheelchair, so accommodations had to be made, & the staff were great. The first person you'll meet is Sharon at te front desk; SOO nice! She'll answer questions, too, but, of course, will direct technical questions to the hearing professionals on staff. Parking in front & back (main building entrance in front, but accessible from back; wheelchair uses need to park in back & wheel around the building, & up a gentle ramp to get in.); I came by 401 bus, which dropped me right on the corner after a 1.5 minute ride from Brighouse Station. Honestly, I'd consider trveling here from other Metro Vancouver cities -- they're that good! My hearing aids fit & work beautifully (& are completely discreet--nobody's noticed them yet!); they're small enough I can put my Bluetooth earpiece on over top no problem. .

My mother is in her 80s and needs hearing aids -- she also needs personalized care, and someone…read morewho is willing to spend the time and effort to listen and communicate clearly with her. After years of struggling with bad service at Costco, we decided to give SHC a try. The service has been great and personalized. Maria (the owner) and her son Sebastian have been great. Pricier than Costco, but well worth it given the experience and the results.

I've been using Surrey Hearing Care for a long time. I got a free hearing test and was told i had…read moresome hearing loss. I didn't even know it. They helped me find the right hearing aids. And are very knowledgeable. Norm and Maria are super friendly and helpful if i have any problems.

I have been going to this store for many years and am very satisfied with their service and the…read morefriendly employees

Suggestion - if you go to a place that sells hearing aids and are told you need their services,…read morecheck with an ENT specialist before you plunk your money down! I went here and thought they were professional. I was thoroughly tested on the latest equipment by the Doctor of Audiology. DOA's are trained to test for "diminished hearing and provide hearing aids" according to another website. I was told I couldn't hear in a crowded noisy room, but I have never been able to do that. I was told I had a hearing loss due to disease or familial genetics, which was a surprise to me. Connect Hearing couldn't say what the problem might be and there is no family history. It was suggested I buy hearing aids at $2,000. I decided to talk to my GP instead, because if I had a disease, I wanted to know about it. I requested my GP to send me to a local Otolaryngologist ENT Specialist. The specialist checked my hearing, his assistant did a quick audio test, everything was fine. The Dr. said that no one hears well in a crowded, noisy room. I asked, "So, Connect Hearing just wanted to sell hearing aids?" He nodded. So, go to an ENT specialist and get re-checked before handing over your hard earned money to a DOA!

Extremely happy with my visit to this location. The audiologist (Bin Hao) was so friendly,…read moreprofessional and great at explaining the overall process and in reviewing my test results. Would highly recommend her to anyone looking for this service.

Oksana and her staff were all excellent. Service, Helpful, flexible, Professional and friendly…read more Unfortunately could not give more than 5 stars. Oksana, the owner takes time to explain, honest, very helpful and always find a way to accommodate and to make client happy. With her adjustment and modification, my hearing aid is now better than before. I had been seeing 4 different hearing aid company, no one seems made my hearing aid better than today. I highly recommend her Nexgen Hearing office. If your location farther away from this place, It's worth it to try.

I recently got new hearing aids prescribed by my ENT and a friend recommended Sebastian at Surrey…read moreHearing Care. I wasn't impressed with the front store staff at the Guildford location, but Sebastian was amazing!!! I've had several surgeries and issues with my ears so I was very nervous but he knew his stuff!! He was able to find the right match for my hearing issues and really made me feel safe and confident with his work. His follow up care has been top notch and I recommend him highly for his expertise and his service! PS i went to the King George location and his front office staff was great so maybe go to that location to see him!

Do not get your batteries here. I went to pick up 675 batteries for my brother and the receptionist…read morepurposefully handed me 2 packs that had missing pieces. These were put in front of the stock. She didnt think I would notice and just laughed when I went ahead and changed it myself, what if I was an elderly person who did not see it? Awful business practice. Scam!

They offer excellent hearing care services for all ages--from kids to the elderly. They provide…read moreprofessional hearing test, high-quality hearing aids, and a wide range of ear protection devices. What truly stands out is their support for children, including speech and language therapy for kids with speech delays or those on the autism spectrum. The staff is knowledgeable, patient, and genuinely caring, making every visit comfortable and reassuring. Highly recommended for comprehensive and compassionate hearing and speech care.

I recently had my hearing checked and my ears cleaned by Mr Fred Matta at the Sonaris location in…read moreSurrey BC. The experience was amazing! His knowledge along with his ability to explain everything to me in layman's terms was truly outstanding and I would not hesitate to recommend him to anyone looking for a hearing specialist. Top drawer!

I rarely write reviews but I had an excellent experience at Sonaris recently! The entire team was…read morewarm, knowledgable, and thorough. From the front desk staff to the audiologist himself, I was treated kindly and put at ease. I was impressed by their excellent standard of care and how smooth the appointment went. I would highly recommend Sonaris to anyone who requires assistance with their hearing! :)

Scott McDonald gave me a couple of hearing tests, free of charge. I was impressed with his…read moreprofessionalism, explaining everything with great care, and they have very up to date equipment to work with. Scott made it a pleasant and very informative experience. If you think you may need hearing aids, or if you just want to get your hearing tested, I highly recommend Scott McDonald at Miracle-Ear! Thanks Scott.