Update to reply below by Carla from the business:…read more This is the main number for the business you provided, which is not helpful. There is not a contact persons name to speak with directly. I do not feel comfortable. calling the main office line anymore and encountering the office manager again after she has twice offered such disparaging treatment towards me. If you provide a specific owners name and a direct phone line and time to call or specifically directed email, then I will reach out to discuss further. Otherwise I am afraid I will just be going through the same scenario again with the front office/Manager calling this main phone line. I am traumatized from the treatment I've received from speaking with her. ---------- Original review: I give one star for the 2 horrible experiences I have had with front office, and most specifically the office manager. I believe her name is Liz. After being a patient for sometime, I had to leave this office, even though I liked the doctor and eye tech, due to very disparaging and unacceptable treatment. I've written an official letter to the doctor to inform him of what has happened. I don't know if office manager screens his mail. I pray he sees it so they can make improvements based on my experiences. I would hate for anyone to go through what I have gone through. - if I hear from the doctor/office and anything changes I will update my review until then I cannot and would not recommend this office.

Ben going to Topa Topa since Wife's friend recommended " thanks Pam"…read moreWe drive from beach in Oxnard to Ojai Worth it as entire staff is great ! Any questions Bob Launius 8052184272

I called in with an emergency eye issue and the receptionist was SO rude!…read more She was like "oh we're booked" and then "I would suggest going to the ER then." Totally rude. Not ever going to get my business!

Amazing staff! Brilliant Dr Worked my husband in last…read moreminute to discover possible retina tear and bleed behind eye. Quickly got us in to retina specialist the next morning who confirmed what Dr Graham had indicated! Best OD ever!

Wonderful Doctors and staff! A really great selection and wonderful customer service.read more

Just wanted to give a shout out to this office. I was a patient of Roger Phelps, but he retired…read morelast year. The glasses I had purchased just before he retired lost a screw. I asked if they could supply a screw, even though I was not a patient. They fixed my glasses and didn't even charge me!!! That's old Ojai!! Thank you, once again. Above and beyond.

I always feel welcomed and very well taken care of when I come here which made moving into a new…read morearea that much easier! Hes the best. Truly a neighborhood favorite.

Doctor Wilson is professional, caring, and also has a great sense of humor. He was really good…read moreabout fitting me in for my vision exam. I have been to him before and I will return in 2 years!

I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(…read more I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

Will drive for great glasses! The Family Vision Center is about 40 min one way from where we live…read morebut it's really worth the drive. This office is very clean, professional, and friendly. I needed a new pair and felt well accommodated for my quirks in frames, I tend to get headaches with certain types and that was well understood....not a slave to fashion. Everyone was really helpful and knowledgeable about eyewear. Glad I decided to give this place a try, will keep coming back.

Been a patient for a very long time! Dr. Stevens is the best ever! Didn't think I would like this…read moreplace since Dr Lac retired but I do I do I doooo

My sons and I received a very thorough exam. We were welcomed and have a very nice visit. Dr…read more Luekenga is a very knowedgeable doctor. Thank you!

From the owner: Heritage Valley Eye Care Optometric Center is a Fillmore, CA Optometrist relied on by those seeking…read morethe best possible eye care and reasonable prices. Call us to schedule an appointment soon.re and reasonable prices. Call us to schedule an appointment soon.

I'm waffling between 2 and 3 stars. My eye doc recently retired and transferred his patient files…read moreto Heritage Valley. I needed to have new lenses put into 2 pairs of glasses. I set an appointment and when I arrived the office was nearly empty I had to wait for the optician lady to return from lunch or break. It took about 20 minutes of her typing on her computer with very little interaction. 7 to 10 days for my glasses. After 2 weeks I was called and told my glasses were ready. The lady hands me a bag with my glasses, I look inside the bag and she asks if I want to try them on. Of course. They fit okay. When I get to the car and put on one of the glasses I noticed a black ink mark on each lens,that I had to clean off. Maybe I was spoiled by my old eye doc. He would personally meet with patients picking up glasses, make sure they fit perfectly and then clean them. I'll be looking for a new optometrist.

Good place but the receptionist is the RUDEST person I've ever met in health care. I've come here a…read morefew times and I've given her the benefit of the doubt of maybe having a bad day or I'm being a bit irrational...NOPE! Each time I have the WORST EXPERIENCE with her, with a resting b*t@h face which is so inviting!!! The rest of the staff are great though. I just would suggest getting a pleasant person as the first person you talk too and represent Heritage Valley Eye Care in Santa Paula. I'll drive to Fillmore to avoid her.

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

I really loved my experience at Miramar. Dr. Boggs is the most knowledgeable ophthalmologist ever!…read more5 stars to him and Kris. Thank you so much!

The most rude? Incompetent staff on this planet.. Thier Dr screwed my eyes up so bad by using a…read moredrung that is an orphan drug. She took off for maternity leave and failedbto leave an attending. I had an ipswich the transfusion? That ended up permanently reducing my hearing by over 60% I'm going after the manufacturer of the drug? And my lawyer and myself simply have requested documentation... this facility has failed to provide ALL information and visits. Has failed to provide my Medical records as requested and required by Federal and state law.. . Besides the FACT their dr. DID ABANDONING ? failure to keep and provide records. This is not the first time they screwed something up. One of the Dr used a NON FDA APPROVED drug? He used it for off label treatment... BUT after he used it and I stared have sudden FLOATERS in my eyes? I found out that 5 months prior to this quack using this med in my eye? It had BEEN RECALLED due to silicone on the needles and that was left behind after Injections and caused permanent floaters that the DR TOLD ME THEY WERE ONLY TEMPORARILY THERE. LIES. They are permanent... this facility is a cattle call facility. Doing Medicare fraud by doing needless treatments. That's a fact. As they wanted to do several different things... Never addressed my cataracts! Or reduced vision!... I ened uo going to JULES STEIN at UCLA? THE BEST decision I ever made.. I can see clearly now? They addressed the issues that this clinic failed to do that were more than apparent. Seriously look at all the people in their waiting room!. It's a PUPPY MILL FOR ADULTS. . This why MEDICAL stopped allowing them to be a provider. Medicare should do the same.. if you care about your eyes go ELSEWHERE. UCLA!! BTW MEDICAL AND MEDICARE will provide transportation to UCLA if needed.